topic Re: US Bank CC Experience in Credit Cards

US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 01:40:57 GMT

Hi, I'm new aronud here,

I opened a US Bank checking/savings account thinking I'd apply for the Cash+ card. When I was in the branch, they apparently signed me up for a perks+ account and I never got a choice. I found out after I opened the savings acconut and the teller said ok let's check on your credit card application. I was like, "huh, I didn't know you already put the app in, I wanted a specific card". Teller kind of ignored me and said I was approved with a 10000 limit. I had to "reapply" for the cash+ card since "they don't do product changes" per the branch. I reapplied and got approved for the Cash+ with a 9000 limit.

When I got both of these cards in the mail, they were both platinum level cards, in fact, the cash+ turned out to be the 1% visa cash rewards card. I called up and nobody would budge. Underwriting could not give a reason for the downgrade, although one of my calls I got an underwriter that said "Sometimes the computer likes to send a platinum card out to those eligible for the cash+"

After numerous calls with supervisors always being unavailable, I ended up closing my checking and savings account and told them to close all my credit cards. Not only for the ridiculously bad experience applying for the credit card, but also because they charged me for my checks after they said the account was free and the checks were free.

They ended up closing my checking/savings/and the cash rewards with an 8000 limit. However my 10,000 limit card is still open.

Two questions. One, anyone here think it's possible to PC my perks+ card down the line or should I call and get that closed too? Two, do you think I can get that first inquiry off my credit report if I called up?

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 01:43:35 GMT

Also, scores are 792 from EX and 790 from TU. No idea about EQ.

I have 8 years of credit history with no missed payments. Highest credit card limit is 15,000. I had zero new credit cards in the last 2 years and had 1 inquiry for a mortgage a few months back.

Re: US Bank CC Experience

grinlikechelsea — Sat, 22 Mar 2014 01:44:53 GMT

@Anonymous wrote:
Hi, I'm new aronud here,

I opened a US Bank checking/savings account thinking I'd apply for the Cash+ card. When I was in the branch, they apparently signed me up for a perks+ account and I never got a choice. I found out after I opened the savings acconut and the teller said ok let's check on your credit card application. I was like, "huh, I didn't know you already put the app in, I wanted a specific card". Teller kind of ignored me and said I was approved with a 10000 limit. I had to "reapply" for the cash+ card since "they don't do product changes" per the branch. I reapplied and got approved for the Cash+ with a 9000 limit.

When I got both of these cards in the mail, they were both platinum level cards, in fact, the cash+ turned out to be the 1% visa cash rewards card. I called up and nobody would budge. Underwriting could not give a reason for the downgrade, although one of my calls I got an underwriter that said "Sometimes the computer likes to send a platinum card out to those eligible for the cash+"

After numerous calls with supervisors always being unavailable, I ended up closing my checking and savings account and told them to close all my credit cards. Not only for the ridiculously bad experience applying for the credit card, but also because they charged me for my checks after they said the account was free and the checks were free.

They ended up closing my checking/savings/and the cash rewards with an 8000 limit. However my 10,000 limit card is still open.

Two questions. One, anyone here think it's possible to PC my perks+ card down the line or should I call and get that closed too? Two, do you think I can get that first inquiry off my credit report if I called up?

Hello and welcome!

First, some people have had success PC'ing it with enough persistence. Bother them on Facebook, call them frequently, etc.

Second, did they just put your information in an app without your consent? I am a bit confused at to what happened with the Perks card.

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 01:51:06 GMT

I went in to open a checking/savings account with the intent of also getting the Cash+. When I sat down, I was offered the gold package which is fee free with a credit card. I choose that one. Then she got my info for the checking account and I signed the electronic screen with all the disclosures. Same thing for the savings, read the electronic screen and signed. After that she said she was going to check the app of the credit card. She apparently app'ed taking the information I gave for the checking account. I was waiting for her to give me a choice for credit cards because that's what wells fargo did when I opened an account there years back.

Re: US Bank CC Experience

grinlikechelsea — Sat, 22 Mar 2014 01:58:59 GMT

I understand now. Thanks for the explanation!

I never disputed an inquiry before, so I don't know if it is even possible to get it removed. But I read the U.S. Bank website, and it said you had the option of 30 or so of their credit cards. So I would definitely fight this. Good luck!

Re: US Bank CC Experience

Dw4250 — Sat, 22 Mar 2014 02:12:56 GMT

As far as getting the Cash + card, I know it is one of the toughest to get from US Bank. That being said, your scores and profile seem more than adequate to qualify. From my own personal experience and all I have read on this board, US Bank likes to put people through lots of hoops for their top products. It's just part of their corporate/business practice. I don't blame you for being ticked as it seems they jerked you around. But I would think of it like this...what's the point of having great credit if you can't tell the US Bank or anyone else to take a hike if they're playing games?

The Cash+ has great benefits, and I'm planning to app for it in a year or two. But if I don't get it, so be it. I'll consider other credit products with similar benefits where I don't have to go through similar hassles..

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 02:23:42 GMT

Essentially that's what I did. I told them to take a hike when I closed my accounts. Not sure if anyone's had luck PC'ing a Perks+ to a Cash+. I already took a scissors to it so I don't care if theres a phantom 10,000 credit line showing on my report. But if it's futile to PC, I may as well close the thing now.

Re: US Bank CC Experience

NikoD — Sat, 22 Mar 2014 02:24:04 GMT

Wow, that sounds like a horrible experience. If it were me I wouldn't activate the card and I would try to get the inquiries and closed accounts removed from my CR since it sounds like you were misled about what you would be getting. If you do decide to give them another shot in the future I'd try another branch. I took my mother in to get a cash+ card recently and it was a very easy, pleasant experience.

Re: US Bank CC Experience

AndySoCal — Sat, 22 Mar 2014 02:30:14 GMT

I had a US Bank cash rewards card (before cash +) was introduced. I treid to upgrade the card at the branch but could not the representative at the branch did everything possible to do so. So applied an got the Cash + card a short time later (a couple of months or so) US Bank upgraded the card to Cash +. as a part of a review of my account. I do not know why you did not qualify but US Bank web site it clearly states that they will do this. See below

https://www.usbank.com/credit-cards/cash-plus-signature.html

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 02:38:18 GMT

I know they CAN downgrade me, but after numerous calls to underwriting, no one could tell me why I was not eligible. As I stated before, one of the underwriters said a computer spits out a platinum card even to those who qualify for the Cash+. If they gave a reason, I'd play their 6 month game and try again, but with zero reason I felt like it was bait & switch as I was lured to get the checking/savings there over Chase solely because the Cash+ works better for me than Freedom/CSP

Re: US Bank CC Experience

H4LO — Sat, 22 Mar 2014 02:45:42 GMT

@Anonymous wrote:
I know they CAN downgrade me, but after numerous calls to underwriting, no one could tell me why I was not eligible. As I stated before, one of the underwriters said a computer spits out a platinum card even to those who qualify for the Cash+. If they gave a reason, I'd play their 6 month game and try again, but with zero reason I felt like it was bait & switch as I was lured to get the checking/savings there over Chase solely because the Cash+ works better for me than Freedom/CSP

I still don't get your logic... Took all of 3 HP? Just to close those accounts.

Sounds more like a hissy fit than anything TBH.

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 02:56:38 GMT

No, I have low tolerance for companies that bait and switch.

Gold account = no maintenance fees and free checks. Why was I charged for checks a week after I opened the account? I got the fee reversed (not with a CSR, they can't do it, had to call branch) but I lost a ton of trust for US Bank.

Since the US Cash+ card is an in branch only deal, and since they aren't giving it to me despite giving zero reasons, I can only think it's bait and switch. I started doing business with them under false pretenses. Simple as that. I wasn't going to continue leaving my money in a place I can't trust. Fool me once, shame on you, fool me twice, shame on me. I'd be stupid to continue using them for a checking/savings account so I closed it.

Re: US Bank CC Experience

JediNeo — Sat, 22 Mar 2014 03:14:59 GMT

Sorry to hear about your experience. Perhaps whatever package she signed you up for is specifically tied to the perks+ card. Good luck getting this cleared.

Re: US Bank CC Experience

hayhayhayday — Sat, 22 Mar 2014 05:29:13 GMT

i pced a flexperk to cash plus after i had it for 12-13 mo(denied before as wasnt a year and card act ...)

Re: US Bank CC Experience

Anonymous — Sat, 22 Mar 2014 05:46:15 GMT

@Anonymous wrote:
No, I have low tolerance for companies that bait and switch.

Gold account = no maintenance fees and free checks. Why was I charged for checks a week after I opened the account? I got the fee reversed (not with a CSR, they can't do it, had to call branch) but I lost a ton of trust for US Bank.

Since the US Cash+ card is an in branch only deal, and since they aren't giving it to me despite giving zero reasons, I can only think it's bait and switch. I started doing business with them under false pretenses. Simple as that. I wasn't going to continue leaving my money in a place I can't trust. Fool me once, shame on you, fool me twice, shame on me. I'd be stupid to continue using them for a checking/savings account so I closed it.

I'm with you here. Even though cancelling doesn't really impact the bank in any noticeable way, it probably feels worthwhile to cut ties to an institution that has treated you badly. With good credit, as you appear to have, sticking around because of the sunk-cost HPs isn't that essential.

And in the interests of friendly-and-supportive: accusing someone of having a hissy fit because they made a decision that you would not have made, isn't f-&-s!

Re: US Bank CC Experience

celluloid17 — Sat, 22 Mar 2014 06:41:50 GMT

I think it's definitely a case of a bad branch. That was very irresponsible of the teller to proceed to sign you up for a card you didn't want. It's not cool to play fast and loose with someone else's credit report. I don't quite understand the winning formula for getting approved for the cash +. I went into a branch and applied with a very sweet and competent teller. I have no banking relationship with US Bank and I have what most would consider a low income, but i do have scores in the 770s and decent credit history with no baddies. I was approved instantly for the Cash + with a $6200 limit. I wont say it was because of the teller, but she was very thorough and advised me on what I should claim as my monthly spend in order to hit one of their sweet spots. I also think my approval had something to do with the fact that I've had an Elan card for many years and apparently they're an arm of US Bank, but won't do PCs to US Bank cards. If someone else out there has an Elan card, you might have an edge in obtaining US Bank cards, but I digress. The Cash + is definitely one of those YMMV products.

Re: US Bank CC Experience

lg8302ch — Sat, 22 Mar 2014 08:17:52 GMT

@Anonymous wrote:
No, I have low tolerance for companies that bait and switch.

Gold account = no maintenance fees and free checks. Why was I charged for checks a week after I opened the account? I got the fee reversed (not with a CSR, they can't do it, had to call branch) but I lost a ton of trust for US Bank.

Since the US Cash+ card is an in branch only deal, and since they aren't giving it to me despite giving zero reasons, I can only think it's bait and switch. I started doing business with them under false pretenses. Simple as that. I wasn't going to continue leaving my money in a place I can't trust. Fool me once, shame on you, fool me twice, shame on me. I'd be stupid to continue using them for a checking/savings account so I closed it.

I would have done the same thing out of principle....but would fight to the end to have the HP removed again. (Executive office?) Definitely no banking with bait and switch companies for me either. After the many sooo negative experiences with US Bank Cash + I am not apping anymore as that card really is the only one I would be interested in.

If I ever get an offer specific for that card then I will immediately go for it but no cold app as I do not want anything else

Re: US Bank CC Experience

Open123 — Sat, 22 Mar 2014 13:42:13 GMT

This seems like a case where Bank personnel (who always seem to be chasing widgets, which is why I never step into bank anymore) in his enthusiasm to reach a widget applied for the wrong card. Happens all the time, which is why it's always better to apply online. However, with the Cash+, online apps aren't an option, unfortunately.

You can PC, but it requires some time to pass. I'd just close it, and apply again later. In this day and age, for anyone with good credit, there is absolutely *NO* reason to ever use a card, unless it's spend for requirement for a sign-up bonus or low APR financing, which earns 1% cashback equivalent or less.

Good luck!

Re: US Bank CC Experience

-Wade- — Sat, 22 Mar 2014 15:05:20 GMT

@Anonymous wrote:
Hi, I'm new aronud here,

I opened a US Bank checking/savings account thinking I'd apply for the Cash+ card. When I was in the branch, they apparently signed me up for a perks+ account and I never got a choice. I found out after I opened the savings acconut and the teller said ok let's check on your credit card application. I was like, "huh, I didn't know you already put the app in, I wanted a specific card". Teller kind of ignored me and said I was approved with a 10000 limit. I had to "reapply" for the cash+ card since "they don't do product changes" per the branch. I reapplied and got approved for the Cash+ with a 9000 limit.

When I got both of these cards in the mail, they were both platinum level cards, in fact, the cash+ turned out to be the 1% visa cash rewards card. I called up and nobody would budge. Underwriting could not give a reason for the downgrade, although one of my calls I got an underwriter that said "Sometimes the computer likes to send a platinum card out to those eligible for the cash+"

After numerous calls with supervisors always being unavailable, I ended up closing my checking and savings account and told them to close all my credit cards. Not only for the ridiculously bad experience applying for the credit card, but also because they charged me for my checks after they said the account was free and the checks were free.

They ended up closing my checking/savings/and the cash rewards with an 8000 limit. However my 10,000 limit card is still open.

Two questions. One, anyone here think it's possible to PC my perks+ card down the line or should I call and get that closed too? Two, do you think I can get that first inquiry off my credit report if I called up?

A friend of mine just had his perks+ changed to the Cash+ but he had the perks+ card over a yr also!!! Sorry to hear about your bad luck with US Bank! I was just approved for the cash+ two weeks ago , I did my app over the phone!

Re: US Bank CC Experience

AndySoCal — Sat, 22 Mar 2014 22:47:00 GMT

How long have had the credit card? If less than a year I would use the card as needed and wait for little more than a year. The last few years they have reveiwed my account(s) on the anniversary of the date opened. They have on one occassion upgraded my card from the cash rewards to cash plus+. So I would not re-app at the six month mark.