topic Re: Anxiousely waiting for PenFed decision... in Credit Cards

Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 17:30:34 GMT

It has been earily quiet. Applied last night....have not heard anything yet. I got the savings account and then applied for a cash rewards visa and got the message that it had to be reviewed. It is quiet.......I am anxiousely awaiting. Average wait time ?

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 18:55:44 GMT

some is instant, some not.... I got both cards they have, but when i went for a sig loan they turned me down lol, i was stacking debts, and they said that means to many new acct's, and theirs was the only new ones lol

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 21:36:30 GMT

It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.

Re: Anxiousely waiting for PenFed decision...

Scamp — Mon, 02 Jun 2008 21:48:12 GMT

firstinlastout wrote:
It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.

24-48 hours to process is not unusual for them, and they normally let you know that's typical turn-around time on an app. Have you checked your status online?

Re: Anxiousely waiting for PenFed decision...

smallfry — Mon, 02 Jun 2008 21:49:14 GMT

@Anonymous wrote:
It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.

Have you tried the telephone? You applied on Sunday? Call they might need some info or they might have a few weekend apps on their desks. Good luck.

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 21:55:53 GMT

Call them up and ask about the status - ask if there is anything they need from you. That will move the ball forward.

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 22:01:31 GMT

I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?

It's 6pm EST here....I am assuming they are closed and I shouldn't call ?

My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?

Re: Anxiousely waiting for PenFed decision...

smallfry — Mon, 02 Jun 2008 22:04:43 GMT

@Anonymous wrote:
I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?
It's 6pm EST here....I am assuming they are closed and I shouldn't call ?
My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?

Penfed is open 24 hours a day. Call now.

Re: Anxiousely waiting for PenFed decision...

smallfry — Mon, 02 Jun 2008 22:06:23 GMT

@Anonymous wrote:
I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?
It's 6pm EST here....I am assuming they are closed and I shouldn't call ?
My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?

There is a button to click on the application. Its been a while so I am not sure which one. Rather than hit the wrong button and re apply why not save yourself the grief and make a simple phone call. That is why they are there. You will be most happy with this lender. Believe me.

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 22:55:05 GMT

do i call their main number or their credit department ?

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 23:02:15 GMT

firstinlastout wrote:
do i call their main number or their credit department ?

Main number should get you there.

I had to call in about 4 hrs after I applied so they could verify identity. I called and she walked me through the rest, pin number, etc.

You can check the status of the cc app by clicking on 'manage your account' then 'check loan applications'

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 23:06:21 GMT

Oh my God...just got off the phone with them. I recently changed my mailing address to a UPS box address since I will be moving soon, so they told me to verify some stuff on my credit report that only I would know. And then the long 3 minute intterogation started......They wanted to know what credit cards I have, the minimum monthly payments, DOB, email address, drivers license number, balance on this card...mastercard or visa (which I don't remember at all...I never remember that). blah blah blah.

They told me to call tomorrow to find out the status. Very nice CSR.....I mean very nice. I am from South Florida and people are not so nice here, so it was a refreshing change. We shall see ! will keep updated.

Re: Anxiousely waiting for PenFed decision...

smallfry — Mon, 02 Jun 2008 23:18:03 GMT

Good luck. See?

Re: Anxiousely waiting for PenFed decision...

haulingthescoreup — Mon, 02 Jun 2008 23:24:15 GMT

Fingers crossed for you!

PenFed is very conservative, relatively speaking, with their money, and I like that in my CCC's. I'm happy knowing that my APR's aren't going to suddenly triple, and that I won't suddenly get CLD'd, not through any fault of my own, but because a bunch of three-piece-suits tried to out-macho each other with risky financial deals.

If they like your finances, and your credit reports are not too stinky, they'll take you. If they're asking your financials, that's generally good, indicating that they're trying to figure out what CL to give you.

Hang in there! It's not all about instant gratification, you know. Hope it all works out for ya.

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 23:44:42 GMT

Nobody seems to understand, you cannot access your account/loan status WITHOUT a membership number. I did not receive one in the mail yet !

Re: Anxiousely waiting for PenFed decision...

Anonymous — Mon, 02 Jun 2008 23:46:25 GMT

yeah...thanks Small Fry. That "CALL NOW" thing was like an order...so I sprang up and did it.

Re: Anxiousely waiting for PenFed decision...

haulingthescoreup — Mon, 02 Jun 2008 23:53:40 GMT

@Anonymous wrote:

Nobody seems to understand, you cannot access your account/loan status WITHOUT a membership number. I did not receive one in the mail yet !

We understand that you can't access your account online without an account number. I went crazy when my daughter app'd with BofA, because she did it over the phone, and they didn't have her e-mail address, so she (I) couldn't check online, and she refused to call before the 10 days were up! (She got the card.)

But PenFed is great for phone service. They were able to funnel me around in the early days, and I had a bunch of wacko questions.

Re: Anxiousely waiting for PenFed decision...

Anonymous — Tue, 03 Jun 2008 02:02:03 GMT

It took them 6 days for a decision on a recon fax and another 5 days for a second application. Talk about being anxious...

Re: Anxiousely waiting for PenFed decision...

Anonymous — Tue, 03 Jun 2008 20:43:35 GMT

Well, it's been 48 hours since I applied with PenFed. I called them today and they told me that it is still pending. They told me that their decisions are made out of their Eugene, OR office and that it's only 1pm over there and that he thinks they may make a decision today. I am in Florida, so there is a 3 hour difference obviousely. Will keep you updated !