topic Re: Capital One Product Change using invitation letter. in Credit Cards

Capital One Product Change using invitation letter. UPDATE Success!

DevotionToU — Wed, 30 Apr 2014 12:57:00 GMT

Recently got a few new cards for balance transfer offers, and upped the limit on my Capital One. I have been since getting letters for the Quicksilver, which I wouldn't mind having to use for rewards that do not fall under the 5% for the Freedom and Discover IT. I was curious if I called in to the Cap1 EO and attempt a product change from the Platinum, would telling them that I have an invitation number already up my chances at all? I'd prefer not to get more cards at this time, so I am leaning towards trying this....Do you think I will have any luck doing so?

Update: Went on to the chat feature last night and the CSR did the PC right there. Said I will be receiving the card in 7-10 days. Limit and everything stayed the same. Was not eligible for the $100 on $500, they said that is only for new cardholders.

Re: Capital One Product Change using invitation letter.

PlasticOrPlastic — Tue, 29 Apr 2014 14:28:46 GMT

I upgraded my Platinum to Quicksilver with the regular CSR. I wouldnt think you'd have a problem doing the same, just call the regular number and tell them you'd like to take advantage of rewards on the Quicksilver.

Re: Capital One Product Change using invitation letter.

NoAnchoviesPlease — Tue, 29 Apr 2014 15:45:50 GMT

@EndlessRoad wrote:
I upgraded my Platinum to Quicksilver with the regular CSR. I wouldnt think you'd have a problem doing the same, just call the regular number and tell them you'd like to take advantage of rewards on the Quicksilver.

Remember, the EO should never be your first line of resolution, but your last. Try the phone CSRs 1-3 times, secure message on the website once or twice, before even thinking about going to the CEO's office.

Re: Capital One Product Change using invitation letter.

Anonymous — Tue, 29 Apr 2014 16:03:55 GMT

I recently was able to pc from the platinum to the quicksilver one through the EO. I did try a csr who told me I couldn't. Just be calm and thoroughly explain. My question is how long did the process take to fully convert over?

Re: Capital One Product Change using invitation letter.

NoAnchoviesPlease — Tue, 29 Apr 2014 16:18:46 GMT

@Anonymous wrote:
I recently was able to pc from the platinum to the quicksilver one through the EO. I did try a csr who told me I couldn't. Just be calm and thoroughly explain. My question is how long did the process take to fully convert over?

I did my PC through secure chat on the website, but LUV button wwas unplugged and EO got me a 33% hike apparently.

I think it was about 10 calendar days between the CSR convo and getting the new card. Had a bit of travel this month so it's been hard to remember, and it came while I was away.

Re: Capital One Product Change using invitation letter.

PlasticOrPlastic — Tue, 29 Apr 2014 16:21:59 GMT

@NoAnchoviesPlease wrote:
@Anonymous wrote:
I recently was able to pc from the platinum to the quicksilver one through the EO. I did try a csr who told me I couldn't. Just be calm and thoroughly explain. My question is how long did the process take to fully convert over?
I did my PC through secure chat on the website, but LUV button wwas unplugged and EO got me a 33% hike apparently.

I think it was about 10 calendar days between the CSR convo and getting the new card. Had a bit of travel this month so it's been hard to remember, and it came while I was away.

Where did you find a chat on Cap1? I've never seen one :/

Re: Capital One Product Change using invitation letter.

BluePoodle — Tue, 29 Apr 2014 16:25:37 GMT

I called CS and they did a pc from Plantium to Quicksilver. When I asked, she was just like "sure that's not a problem" and read over a few disclaimers and that was it. I started receiving cash back on my purchases the very next day.

Re: Capital One Product Change using invitation letter.

NoAnchoviesPlease — Tue, 29 Apr 2014 16:43:25 GMT

@EndlessRoad wrote:
@NoAnchoviesPlease wrote:
@Anonymous wrote:
I recently was able to pc from the platinum to the quicksilver one through the EO. I did try a csr who told me I couldn't. Just be calm and thoroughly explain. My question is how long did the process take to fully convert over?
I did my PC through secure chat on the website, but LUV button wwas unplugged and EO got me a 33% hike apparently.

I think it was about 10 calendar days between the CSR convo and getting the new card. Had a bit of travel this month so it's been hard to remember, and it came while I was away.
Where did you find a chat on Cap1? I've never seen one :/

Log in to CC online servicing, click on "Contact Us" at the top right next to "Sign Out," then look in the right column under "Contact Us." I have "Chat Live Now" "Send a Secure Message" "View all contact options" and a list of phone numbers in that column.

It might be that chat is sometimes unavailable and doesn't show up there, but I'm not sure. The few times I've tried, it's been there.

Edited to add: And in the two minutes it took me to type this response, the "A specialist can assist you online right now" popup came up.

Re: Capital One Product Change using invitation letter.

Anonymous — Tue, 29 Apr 2014 16:58:58 GMT

@BluePoodle wrote:
I called CS and they did a pc from Plantium to Quicksilver. When I asked, she was just like "sure that's not a problem" and read over a few disclaimers and that was it. I started receiving cash back on my purchases the very next day.

Yeh my rewards just popped up on my account.

Re: Capital One Product Change using invitation letter.

DevotionToU — Tue, 29 Apr 2014 17:02:51 GMT

@BluePoodle wrote:
I called CS and they did a pc from Plantium to Quicksilver. When I asked, she was just like "sure that's not a problem" and read over a few disclaimers and that was it. I started receiving cash back on my purchases the very next day.

So did they send you a new card? Also, were you able to get the promo at that time (currently they are offering $100 on $500 spend in 3 months). I figure since I have the offer they sent to me I should be able to have it apply, even through a PC.

Re: Capital One Product Change using invitation letter.

BluePoodle — Tue, 29 Apr 2014 17:15:40 GMT

@DevotionToU wrote:
@BluePoodle wrote:
I called CS and they did a pc from Plantium to Quicksilver. When I asked, she was just like "sure that's not a problem" and read over a few disclaimers and that was it. I started receiving cash back on my purchases the very next day.
So did they send you a new card? Also, were you able to get the promo at that time (currently they are offering $100 on $500 spend in 3 months). I figure since I have the offer they sent to me I should be able to have it apply, even through a PC.

I did get a new card but my old card was still able to be used. The new card has the same number just a different 3 digit code on the back.
I didn't check to see about promo's available. I had received a pre-approval letter but really since getting a card with cash back is really new to me, I didn't pay attention to the letter or what a bonus was. I was more concerned with keeping my original account date and not having a new line of credit opened as I did not want that to hit my AAoA and if I had apped for a new card it would have been a HP which I also do not want. So I probably lost out on $100 but I am just more happy to get the QS plus I got a CLI the next month too.

Re: Capital One Product Change using invitation letter.

Anonymous — Tue, 29 Apr 2014 17:44:30 GMT

@BluePoodle wrote:
@DevotionToU wrote:
@BluePoodle wrote:
I called CS and they did a pc from Plantium to Quicksilver. When I asked, she was just like "sure that's not a problem" and read over a few disclaimers and that was it. I started receiving cash back on my purchases the very next day.
So did they send you a new card? Also, were you able to get the promo at that time (currently they are offering $100 on $500 spend in 3 months). I figure since I have the offer they sent to me I should be able to have it apply, even through a PC.
I did get a new card but my old card was still able to be used. The new card has the same number just a different 3 digit code on the back.
I didn't check to see about promo's available. I had received a pre-approval letter but really since getting a card with cash back is really new to me, I didn't pay attention to the letter or what a bonus was. I was more concerned with keeping my original account date and not having a new line of credit opened as I did not want that to hit my AAoA and if I had apped for a new card it would have been a HP which I also do not want. So I probably lost out on $100 but I am just more happy to get the QS plus I got a CLI the next month too.

Yeh the AAoA was important. But at least now we can get some perks from the account. Good thing is they permanently waived the AF make sure you ask for that.

Re: Capital One Product Change using invitation letter.

DevotionToU — Tue, 29 Apr 2014 17:52:04 GMT

Quicksilver does not have an AF, only the QS1.

Re: Capital One Product Change using invitation letter.

Anonymous — Tue, 29 Apr 2014 18:18:37 GMT

@DevotionToU wrote:
Quicksilver does not have an AF, only the QS1.

Ahh yes skipped my mind

Re: Capital One Product Change using invitation letter.

xsvspd — Tue, 29 Apr 2014 19:41:13 GMT

How long did you guys have the Platinum before switching? I've got a Platinum $3k CL, opened in Feb. I too am interested in the QS. I was thinking I would wait to complete the Credit Steps program, auto CLI come 7th statement.

Re: Capital One Product Change using invitation letter.

Anonymous — Tue, 29 Apr 2014 19:57:17 GMT

@xsvspd wrote:
How long did you guys have the Platinum before switching? I've got a Platinum $3k CL, opened in Feb. I too am interested in the QS. I was thinking I would wait to complete the Credit Steps program, auto CLI come 7th statement.

Yesterday made 1 year with the platinum. I believe you have to wait 6months. At least that's what the disclosure said

Re: Capital One Product Change using invitation letter.

DevotionToU — Tue, 29 Apr 2014 20:01:47 GMT

Had the Platinum since 2007. Was one of the first cards I had.

topic Re: Capital One Product Change using invitation letter. in Credit Cards

Capital One Product Change using invitation letter. *UPDATE* Success!

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Re: Capital One Product Change using invitation letter.

Capital One Product Change using invitation letter. UPDATE Success!