topic Re: CapOne CLI denied... in Credit Cards

CapOne CLI denied... then EO approved

TRC_WA — Thu, 05 Jun 2014 16:52:34 GMT

Today marks the 12th statement cut on my $1500 CapOne card... the first card I got a year ago shortly after my Ch 13 discharge. The card started at $1000... credit steps increase to $1500 at statement #6... so here we are 6 months later and I thought I'd try for a CLI. I've read that CapOne only gives increases every 6 months.

Anyway... I hit the love button this morning and got a message that I would be sent a letter. I called one of the recon numbers listed here (800-625-7866) and to my surprise I got an agent who barely spoke english and kept referring me to their automated CLI system.

This evening I got an email saying that I had a document waiting... so I log in and read this:

Dear TRC_WA,

May 28, 2014

Information about your account ending in XXX

Creditor: Capital One Bank (USA), N.A.

P.O. Box 30285
Salt Lake City, UT 84130-0285 1.800.219.7935

You recently requested a credit line increase for your Capital One® account. Unfortunately, your account isn't eligible right now. We know this isn't the answer you were hoping for and we want to help you understand why:

Recent use of this account's existing credit line has been too low

Too many recent inquiries

Hmmmmm... define "recent"... a year ago? I've had 1 inquiry (auto refi) in the last 6 months... about a dozen or so inquiries dated 6-12 months ago from when I opened the CC accounts you see in my sig.

I laughed at the low credit line usage part... I ran the balance up to $900 back in October... made a couple payments then transferred the balance to my BECU card. Since then I've made small purchases around $75 a month and PIF. I've done that for 6 months.

I'm tempted to call them and tell them that the reason BECU gets the majority of my CC usage is because they gave me a nice limit and I can run $2000-$3000 a month through that card... get points for it and not hurt my FICO score.

I suppose I should reconsider and max out CapOne every month for their $20 a month @ 1.5% cash back?

I dunno... I'm half tempted to close CapOne... the $1500 and $750 cards have served their purpose.

Should I recon? Any chance I get someone that speaks english?

Re: CapOne CLI denied...

Kenny — Fri, 30 May 2014 02:33:57 GMT

Just would like to point out to you that you need to objectively view what they are saying and see if there is any merit to it. To me, reading your stats about 75/month and paying in full -- not good behavior to do with Cap1 and expect a CLI.

You can utilize your Cap1 (and run that same 2k-3k a month) get your 1.5% CB and it still not hurt your fico score as you implied it would. Close if it you're angry, but it's a shortsighted move.

What you need to do to get the best CLI possible is USE the card and try again. Best of luck and patience...

Re: CapOne CLI denied...

SunriseEarth — Fri, 30 May 2014 02:34:25 GMT

Try contacting the EO. There's tons of threads here on how to contact the Cap One EO. Good luck!

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 02:47:35 GMT

@KennyRS wrote:
Just would like to point out to you that you need to objectively view what they are saying and see if there is any merit to it. To me, reading your stats about 75/month and paying in full -- not good behavior to do with Cap1 and expect a CLI.

You can utilize your Cap1 (and run that same 2k-3k a month) get your 1.5% CB and it still not hurt your fico score as you implied it would. Close if it you're angry, but it's a shortsighted move.

What you need to do to get the best CLI possible is USE the card and try again. Best of luck and patience...

I can kinda see where they are coming from because I do barely use the card... This statement cut with a $0 balance in fact... And I thought that would work in my favor.

I have no problem using the card... But I do have a problem with the 24.9 APR... Not interested in carrying a balance. What's funny is I am rebuilding and using the same habits I developed after using nothing but a debit card for 4 years of Ch 13. If I had maxed cards they'd say I have too much usage.

I'd like to call the EO and tell them they'd get a lot more usage with a $3k limit... But it's fine. Don't care really. I am looking forward to a year from now when I have no inquiries... I wonder if the "too many inquiries" excuse will still be on the table.

Not mad... Just figured I'd get rewarded for responsible usage. I did the same thing with Barclay... A $1200 account. Charged $900... Paid it down 3 months then PIF. After that I used card for same $75 each month and PIF. The difference is though Barclay sent me a letter that said "We like your responsible card usage. Here's a $1000 increase."

Wishful thinking with CapOne eh? LOL

Re: CapOne CLI denied...

C6Guy — Fri, 30 May 2014 05:18:10 GMT

I have first hand experience with Cap One regarding this. I recently got denied a cli after my 6th statement cut from the last cli I had. They cited too many inquires. Many on this board talked about messaging Cap One via facebook. They were easy to deal with so make sure you request a manual review and state your reason. Once the EO gets a hold of you it takes a few days to look at your request. I doubled the limit I had on one card and got 600 more on another it wasn't much and they stayed behind my highest limit but something is better than nothing. Good luck if you try this route.

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 13:28:55 GMT

@C6Guy wrote:
I have first hand experience with Cap One regarding this. I recently got denied a cli after my 6th statement cut from the last cli I had. They cited too many inquires. Many on this board talked about messaging Cap One via facebook. They were easy to deal with so make sure you request a manual review and state your reason. Once the EO gets a hold of you it takes a few days to look at your request. I doubled the limit I had on one card and got 600 more on another it wasn't much and they stayed behind my highest limit but something is better than nothing. Good luck if you try this route.

Thanks for the info. I'll contact them and post back with any updates.

Re: CapOne CLI denied...

ACG23 — Fri, 30 May 2014 13:51:35 GMT

I actually had great luck getting in touch with CapitalOne through their "social" account, which is, social@capitalone.com. Early in the credit repair process (EX 600-620 or so), they denied my request for an increase from the $1500 limit I'd had for the last eleven years. I found a thread here that recommended the "social@" address, and a day later, got a call and a middling increase ($250). Six months later and I was able to request and receive an auto-increase from the website. I'm extremely pleased with how supportive they've been through the repair process.

So. Try the social thing. If you're a longtime customer especially they seem receptive to outreach/recon for a CLI.

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 14:05:12 GMT

Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...

Re: CapOne CLI denied...

PlasticOrPlastic — Fri, 30 May 2014 14:51:18 GMT

@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...

Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 15:04:12 GMT

@PlasticOrPlastic wrote:
@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...
Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.

I agree. The 1.5% cash back isn't worth it to me either. Still... I will give it a go and see what happens on the recon.

I sent them a Facebook message about 30 mins ago and just got this response:

Thanks for reaching out to us. We'd like to take a look into this further for you to assist. Can you provide us with the decline reason along with your zip code so we can research this further? Thanks! ^JD

I replied with pretty much with the 1 inquiry in 6 months and said I believe my low card usage to be responsible... Basically what I said earlier in this thread.

Will see what they say... If nothing else I'd like an increase for UTI but did tell them I would definitely increase my usage with a higher limit.

BTW what is SD'ed?

Re: CapOne CLI denied...

PlasticOrPlastic — Fri, 30 May 2014 15:06:10 GMT

@TRC_WA wrote:
@PlasticOrPlastic wrote:
@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...
Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.
I agree. The 1.5% cash back isn't worth it to me either. Still... I will give it a go and see what happens on the recon.

I sent them a Facebook message about 30 mins ago and just got this response:

Thanks for reaching out to us. We'd like to take a look into this further for you to assist. Can you provide us with the decline reason along with your zip code so we can research this further? Thanks! ^JD

I replied with pretty much with the 1 inquiry in 6 months and said I believe my low card usage to be responsible... Basically what I said earlier in this thread.

Will see what they say... If nothing else I'd like an increase for UTI but did tell them I would definitely increase my usage with a higher limit.

BTW what is SD'ed?

Well good luck to you on that one! I hope they offer you something that makes you happy.

SD is sock drawer, meaning put away and not using it

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 15:21:46 GMT

Ahhhh ok LOL....

I'd be happy with $3000 but would take $2500. Will post back.

Re: CapOne CLI denied...

SMDLiquid — Fri, 30 May 2014 17:20:57 GMT

I'm in the same situation right now. They asked for the reason of decline and zip code

Now just waiting

Re: CapOne CLI denied...

TRC_WA — Fri, 30 May 2014 17:52:57 GMT

I'll give them credit for being fast on the Facebook responses...

Just got this message....

Thanks for the info, TRC_WA. We're going to forward your concerns to a group that can assist further. We'll be in touch once we have more information. Thanks for your patience! ^JD

I'm assuming they are talking about the EO?

Re: CapOne CLI denied...

SMDLiquid — Fri, 30 May 2014 18:03:16 GMT

Just got the same message. Hopefully it wont take too long to get a response back.

Re: CapOne CLI denied...

bk510 — Fri, 30 May 2014 22:02:27 GMT

@TRC_WA wrote:
Today marks the 12th statement cut on my $1500 CapOne card... the first card I got a year ago shortly after my Ch 13 discharge. The card started at $1000... credit steps increase to $1500 at statement #6... so here we are 6 months later and I thought I'd try for a CLI. I've read that CapOne only gives increases every 6 months.

Anyway... I hit the love button this morning and got a message that I would be sent a letter. I called one of the recon numbers listed here (800-625-7866) and to my surprise I got an agent who barely spoke english and kept referring me to their automated CLI system.

This evening I got an email saying that I had a document waiting... so I log in and read this:

Dear TRC_WA,
May 28, 2014
Information about your account ending in XXX
Creditor: Capital One Bank (USA), N.A.
P.O. Box 30285
Salt Lake City, UT 84130-0285 1.800.219.7935

You recently requested a credit line increase for your Capital One® account. Unfortunately, your account isn't eligible right now. We know this isn't the answer you were hoping for and we want to help you understand why:

Recent use of this account's existing credit line has been too low
Too many recent inquiries

Hmmmmm... define "recent"... a year ago? I've had 1 inquiry (auto refi) in the last 6 months... about a dozen or so inquiries dated 6-12 months ago from when I opened the CC accounts you see in my sig.

I laughed at the low credit line usage part... I ran the balance up to $900 back in October... made a couple payments then transferred the balance to my BECU card. Since then I've made small purchases around $75 a month and PIF. I've done that for 6 months.

I'm tempted to call them and tell them that the reason BECU gets the majority of my CC usage is because they gave me a nice limit and I can run $2000-$3000 a month through that card... get points for it and not hurt my FICO score.

@I suppose I should reconsider and max out CapOne every month for their $20 a month @ 1.5% cash back?

I dunno... I'm half tempted to close CapOne... the $1500 and $750 cards have served their purpose.

Should I recon? Any chance I get someone that speaks english?

Mine goes somethin like this.....opened 11/12 at 500, on 5/13 via credit step bumped to 1500, on 5/14 this month requested 4K via EO, only granted 500.

So after 18 months since opening, i'm at 2000

Re: CapOne CLI denied...

bk510 — Fri, 30 May 2014 22:15:13 GMT

@PlasticOrPlastic wrote:
@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...
Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.

I agree as I have found this out myself.....I'm at 2000 as well after measley 500 increase this month.(asked for 4K).

Have had this acct for 18 months now.

Re: CapOne CLI denied...

Kenny — Fri, 30 May 2014 22:56:49 GMT

@bk510 wrote:
@PlasticOrPlastic wrote:
@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...
Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.
I agree as I have found this out myself.....I'm at 2000 as well after measley 500 increase this month.(asked for 4K).

Have had this acct for 18 months now.

I find after the EO/Social contact your next luv button increase is pretty good comparatively. I don't know if they reset a setting or something, but it's usually better after that and allows your CL to grow -- with continued usage.

Re: CapOne CLI denied...

bk510 — Sun, 01 Jun 2014 01:11:18 GMT

@KennyRS wrote:
@bk510 wrote:
@PlasticOrPlastic wrote:
@TRC_WA wrote:
Thanks for the response. I read a few threads here and contacts via social networking has been recommended... people have said to send them a Facebook message and you'll get a call back so I just did.

Will let everyone know what happens...
Mine are SD'd, got tired of contacting the EO everytime I wanted to do something. My other cards handle these type of requests right over the phone and in less than 5 min. To me the 1.5% CB isnt worth it for having to jump through hoops with Cap1. My card is sitting at 2k now after almost 4 years and 3-4 emails and convos with the EO...I'll take the 1% CB + 5% categories and Shopdiscover bonus I get on IT anyday...not to mention I've gone from $800 to $3000 with Discover in 3 months.
I agree as I have found this out myself.....I'm at 2000 as well after measley 500 increase this month.(asked for 4K).

Have had this acct for 18 months now.
I find after the EO/Social contact your next luv button increase is pretty good comparatively. I don't know if they reset a setting or something, but it's usually better after that and allows your CL to grow -- with continued usage.

hey thanks, thats a good tip I'll keep that in mind, also is this something you've experienced on ur card?

Like u said, before the EO thing, the cap1 luv button never worked for me, so yeah i hope u r right.....thanks

Re: CapOne CLI denied...

TRC_WA — Mon, 02 Jun 2014 13:31:14 GMT

I sent a follow up Facebook message this morning and got this reply...

Hey TRC_WA! Since this is a manual review it may take a few days. Generally we suggest 5-7 business days. We will let you know once we have an update. ^BT