topic Best/quickest customer service in Credit Cards

Best/quickest customer service

lonerower — Fri, 27 Jun 2014 14:57:42 GMT

I have found Barclaycard to be the quickest for getting a human from the US on the phone. Dial the number enter account number, zip code, then press 0 and wait time is one minute. Really just one minute. Same result several days in a row. USAA is similar. Anyone with better service? I know Amex is direct to a human. I have not had any complicated issues to solve so I can not speak to the quality of help in those situations.

Re: Best/quickest customer service

Gunnar419 — Fri, 27 Jun 2014 15:10:40 GMT

There are a few cards where the phone is actually answered by a human being -- no automated system to deal with at all. That was the case when I switched my old Discover More card to an IT. When a person answered the phone, I nearly swallowed my dentures.

I've also found Chase to be very fast, also Barclays and Discover, in general.

Re: Best/quickest customer service

CarnegieS — Fri, 27 Jun 2014 15:10:53 GMT

@lonerower wrote:
I have found Barclaycard to be the quickest for getting a human from the US on the phone. Dial the number enter account number, zip code, then press 0 and wait time is one minute. Really just one minute. Same result several days in a row. USAA is similar. Anyone with better service? I know Amex is direct to a human. I have not had any complicated issues to solve so I can not speak to the quality of help in those situations.

I like Discovers the best. It's been awhile since I called up, but I recall the time spent talking to a computer to be under 1 minute. After that you are connected to a live person and they ask who they are speaking to. It's nice because you never have to enter your card number. They know how you are if you call from the number linked on your account I guess. I've also never had a question they couldn't answer so that's always a positive!

Re: Best/quickest customer service

chwebb1 — Fri, 27 Jun 2014 15:11:30 GMT

@lonerower wrote:
I have found Barclaycard to be the quickest for getting a human from the US on the phone. Dial the number enter account number, zip code, then press 0 and wait time is one minute. Really just one minute. Same result several days in a row. USAA is similar. Anyone with better service? I know Amex is direct to a human. I have not had any complicated issues to solve so I can not speak to the quality of help in those situations.

I have also found the waiting time with Barclays to be less than 1 minute. Generally, the waiting time for AMEX is around 1 minute (although with mine, there is an automated system to get a human), as well as with Discover (you just have to press 0 when you call in if you don't want to deal with the automated system). I sometimes have to wait a minute or two to get a representative at Citi or BoA, but they're not too bad either.

As far as quality of customer service, I'd say AMEX, Discover, and Barclays are the best of all of the cards I have.

Re: Best/quickest customer service

tattooedhusker — Fri, 27 Jun 2014 15:17:19 GMT

In my experience, with the cards that I have, I would have to say Discover, and it's not even close. Amex isn't bad by any means, but nothing compared to Discover.

Re: Best/quickest customer service

Closingracer99 — Fri, 27 Jun 2014 15:42:02 GMT

Besides Chase sapphire the Discover is the best... I called looking a CLI and at the start they say press 1 for Human or 2 for automated Rep ..

Re: Best/quickest customer service

Irisa — Fri, 27 Jun 2014 15:48:28 GMT

@lonerower wrote:
I have found Barclaycard to be the quickest for getting a human from the US on the phone. Dial the number enter account number, zip code, then press 0 and wait time is one minute. Really just one minute. Same result several days in a row. USAA is similar. Anyone with better service? I know Amex is direct to a human. I have not had any complicated issues to solve so I can not speak to the quality of help in those situations.

In my experience, Discover and Chase CSP.

Re: Best/quickest customer service

Blodreina — Fri, 27 Jun 2014 15:50:57 GMT

I agree with everyone else: Discover. Even if you're not familiar with the automated system, it immediately tells you what to press to get to a person.

Re: Best/quickest customer service

ltspongebob — Fri, 27 Jun 2014 21:41:05 GMT

I would have to say Chase Sapphire Preferred would be best, at least for me. I've been able to get a person on the line in usually under a minute. They also have been able to assist with my other Chase cards, not just the CSP. Discover would be a close second, although I've only had to call them once versus the dozen or so times I've had to call Chase.

Re: Best/quickest customer service

Anonymous — Fri, 27 Jun 2014 21:54:04 GMT

Discover is the clear winner in my book. I love that when they connect you they tell you what call center in the USA you will be talking with..Super friendly and happy sounding. Cant say anything bad at all.

Re: Best/quickest customer service

Closingracer99 — Fri, 27 Jun 2014 22:16:38 GMT

@ltspongebob wrote:
I would have to say Chase Sapphire Preferred would be best, at least for me. I've been able to get a person on the line in usually under a minute. They also have been able to assist with my other Chase cards, not just the CSP. Discover would be a close second, although I've only had to call them once versus the dozen or so times I've had to call Chase.

Really they would help with my Freedom or amazon card? that is good to know lol. I guess i should just look at the Number on my chase Sapphire for anything related to chase credit cards if i need help

Re: Best/quickest customer service

Bman70 — Fri, 27 Jun 2014 22:24:40 GMT

Well looks like Discover is coming out ahead.. However, I've been impressed with Amex. The online chat option gets a live CSR within seconds every time, and they're very knowledgable and friendly.. never had a CSR from any other company tell me "You're amazing." lol

Re: Best/quickest customer service

Closingracer99 — Fri, 27 Jun 2014 22:27:50 GMT

@Bman70 wrote:
Well looks like Discover is coming out ahead.. However, I've been impressed with Amex. The online chat option gets a live CSR within seconds every time, and they're very knowledgable and friendly.. never had a CSR from any other company tell me "You're amazing." lol

There all pretty amazing from my Experiences with Amex, Chase, Citi, and Discover

Re: Best/quickest customer service

elim — Fri, 27 Jun 2014 23:05:09 GMT

i have been dealing with the IRS lately about a lien. i can't believe how great all 4 people that have been on the phone with me were (for up to an hour at a time - i imagine they are fattening me up for slaughter, lol). as far as CC's CS, i have only dealt with chase and they answered all my dumb, newb questions quick and thorough.

Re: Best/quickest customer service

aubie1kenobie2 — Fri, 27 Jun 2014 23:47:25 GMT

The Citi Diamond concierge number is pretty quick too. Hardly any wait time.

Re: Best/quickest customer service

bigblue7722 — Sat, 28 Jun 2014 00:51:38 GMT

Its pretty close btw chase csp and discover for me... They both are good. BOA is terrible. Captial one EO is good but everyone else is terrible there. Barclaycard was nice but not very helpful in getting my way with CLI.

Re: Best/quickest customer service

daybreakgonesXe — Sat, 28 Jun 2014 01:40:00 GMT

Although I recently aquired the Discover IT, I don't think I spoke to anyone so far(unless I had to when I activated it? Hmm, my minds all fuzzy...)

Anyways, I love Chase Sapphire's. Hands down. So quick, practically as soon as I call someone is available to speak with me, and to concur with the others, they can service your other cards, including the debit card!

Going through regular Chase is iffy. Then again, I was in VT and lost my Sapphire running across the highway from Denny's to get back to my hotel when it went flying out of my wallet at 3 AM. Scrambling to call ANY Chase number at that time was grueling. Had to wait 15-20 minutes to get a representative...eek! And I still had to call Cap One (that one ALSO went flying out of my wallet..)

Re: Best/quickest customer service

eagle2013 — Sat, 28 Jun 2014 03:36:05 GMT

@Laddi wrote:
@bigblue7722 wrote:
Its pretty close btw chase csp and discover for me... They both are good. BOA is terrible. Captial one EO is good but everyone else is terrible there. Barclaycard was nice but not very helpful in getting my way with CLI.
Did you try calling Barclay credit analyst for CLI? I have 65+ inquries, they increased my credit limit.

Re: Best/quickest customer service

bigblue7722 — Sat, 28 Jun 2014 10:40:26 GMT

@Laddi wrote:
@bigblue7722 wrote:
Its pretty close btw chase csp and discover for me... They both are good. BOA is terrible. Captial one EO is good but everyone else is terrible there. Barclaycard was nice but not very helpful in getting my way with CLI.
Did you try calling Barclay credit analyst for CLI? I have 65+ inquries, they increased my credit limit.

Yes. I called the backdoor number when I got approved for both of my cards. No go both times. But I did get an auto CLI on my rewards card of 1k.

Re: Best/quickest customer service

lg8302ch — Sat, 28 Jun 2014 11:00:31 GMT

@Anonymous wrote:
Discover is the clear winner in my book. I love that when they connect you they tell you what call center in the USA you will be talking with..Super friendly and happy sounding. Cant say anything bad at all.

I would sign that statement