topic Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer? in Credit Cards

If Chase mimicked Amex's CLI policy would you consider them the best issuer?

CF_Frost — Fri, 11 Jul 2014 02:31:56 GMT

I feel like they are arguably the best with the CSP, Freedom, and Slate for balance transfer options. Amex has the prestige, equal customer service (per my experience with my CSP) but their rewards don't stack up IMO and no balance transfer option IIRC. Amex's CLI policy always gives them the nod when I am suggesting a card to a friend, not to mention MSD. Their website is much more modern as opposed to Chase's ancient looking software.

I feel like this turned into a Chase bashing thread, but the purpose was to say I put them equal with Amex in my hierarchy and if they tweaked a couple things they could easily be number one.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

nachoslibres — Fri, 11 Jul 2014 02:39:00 GMT

I already consider them better because they are accepted at more places and their UR system and bonuses to me are better than what Amex offers. They also gave me $15k CLs on both of the cards they issued me so I have no complaints.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

mongstradamus — Fri, 11 Jul 2014 02:46:16 GMT

i like to diversify my credit cards so i am not just stuck in one point system . I like my cc like like my retirement funds very very diversified :-)

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

slickshoes182 — Fri, 11 Jul 2014 03:17:30 GMT

The Chase Freedom is tied for my oldest card, but I haven't sought any Chase CLI or cards in at least 7 years because they don't have any cards with low APR and no cash advance fee like Barclay's Ring (8% APR, $1 Cash Advance Fee, 1% Foreign Transaction Fee) or many credit union cards. Free FICO updates from Barclay's is cool too.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

leoment — Fri, 11 Jul 2014 05:55:13 GMT

Nope - not by a mile!

I've found Amex's CS reps to be way more helpful than those at Chase (granted I only have a Freedom card and not one of their more premium cards). Additionally, their APR policy is awful when compared to Amex. I just reduced (an already low) 12.99% on my BCP just months after a 0% promo period to 11%, no groveling to EO office necessary. Until that changes, Amex >>>>> Chase (hell, even Cap1 >> Chase)

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

irrational — Fri, 18 Jul 2014 23:51:22 GMT

I still would prefer Amex.

their online tools hands down beats Chase. Chase's website feels like something from 2002.

also, Amex's CS is top notch. Filing a charge back with Amex is the easiest thing.

As far as acceptance, I've only ran into 2 places that don't take Amex. I just used my Discover.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

mongstradamus — Fri, 11 Jul 2014 13:31:52 GMT

@irrational wrote:
I still would prefer Amex.

their online tools hands down best Chase. Chase's website feels like something from 2002.

also, Amex's CS is top notch. Filing a charge back with Amex is the easiest thing.

As far as acceptance, I've only ran into 2 places that don't take Amex. I just used my Discover.

From my limited experience talking to CS its been about the same for both amex and chase. The caveat is that my chase experience has been with CSP, so that may be an bit skewed.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

LawStudentCivilis — Fri, 11 Jul 2014 13:35:05 GMT

@leoment wrote:
Nope - not by a mile!

I've found Amex's CS reps to be way more helpful than those at Chase (granted I only have a Freedom card and not one of their more premium cards). Additionally, their APR policy is awful when compared to Amex. I just reduced (an already low) 12.99% on my BCP just months after a 0% promo period to 11%, no groveling to EO office necessary. Until that changes, Amex >>>>> Chase (hell, even Cap1 >> Chase)

That has been my experience too! Both With Amex and Cap One vs. Chase. But like you, I only had the freedom card.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

One7 — Fri, 11 Jul 2014 14:03:41 GMT

Cap 1 better than Chase??? Hahaha this made me laugh

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

LawStudentCivilis — Fri, 11 Jul 2014 14:19:37 GMT

@One7 wrote:
Cap 1 better than Chase??? Hahaha this made me laugh

Well, then you can laugh for days! I have to file a complaint with cpfb in regards to Chase. I did get some seriously sweet points this past quarter with my Freedom card and Lowes. If it counts for anything I have a higher tiered card with Capital One, and I have had nothing but excellent service in contrast with Chase.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

One7 — Fri, 11 Jul 2014 14:28:12 GMT

@LawStudentCivilis wrote:
@One7 wrote:
Cap 1 better than Chase??? Hahaha this made me laugh
Well, then you can laugh for days! I have to file a complaint with cpfb in regards to Chase. I did get some seriously sweet points this past quarter with my Freedom card and Lowes. If it counts for anything I have a higher tiered card with Capital One, and I have had nothing but excellent service in contrast with Chase.

That's unfortunate, hope it all gets worked out for you and good luck. I was referring to the overall "best issuer" comment, sorry but Cap 1 doesn't even come close. As far as the customer service part goes I have no reference with Chase because so far I haven't had to use it. I could go on for days about Capital One's bad services I've had but I wont. Like you said you probably have a much better card than my terrible one that'll never ever unsecure!! lol sorry

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

Closingracer99 — Fri, 11 Jul 2014 14:32:55 GMT

@irrational wrote:
I still would prefer Amex.

their online tools hands down best Chase. Chase's website feels like something from 2002.

also, Amex's CS is top notch. Filing a charge back with Amex is the easiest thing.

As far as acceptance, I've only ran into 2 places that don't take Amex. I just used my Discover.

I been a Chase customer since 2008 for a Checking account and it's website is horrible. Amex and Discovers Website from my experience are one of the best looking websites. I do like Chases Credit cards part in fact since I do own a Chase checking account and when I want to pay my credit cards off it is an account tranfser so it takes out the money the instant i tell them to.

about 99.99% of the places I go to always take Discover and Amex and only 1 or 2 places i go to reguarly doesn't take either So i would think acceptance is a non-issue these days at least in Bigger cities.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

LawStudentCivilis — Fri, 11 Jul 2014 14:48:57 GMT

@One7 wrote:
@LawStudentCivilis wrote:
@One7 wrote:
Cap 1 better than Chase??? Hahaha this made me laugh
Well, then you can laugh for days! I have to file a complaint with cpfb in regards to Chase. I did get some seriously sweet points this past quarter with my Freedom card and Lowes. If it counts for anything I have a higher tiered card with Capital One, and I have had nothing but excellent service in contrast with Chase.
That's unfortunate, hope it all gets worked out for you and good luck. I was referring to the overall "best issuer" comment, sorry but Cap 1 doesn't even come close. As far as the customer service part goes I have no reference with Chase because so far I haven't had to use it. I could go on for days about Capital One's bad services I've had but I wont. Like you said you probably have a much better card than my terrible one that'll never ever unsecure!! lol sorry

No doubt, Chase offers a selection that Capital One cannot even compare to or should be mentioned in the same sentence! Oh I will win, I know the law, and they violated the law. They're my first cc though so I'm stuck with them. But like so many have noted I really do like their 5% catergories and the ability to earn extra UR rewards. So I went from a deep seeded resentment to, eh they're ok but I still have BOTH eyes on them. lol

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

dave024 — Fri, 11 Jul 2014 15:34:13 GMT

I'm not overly impressed with Chase myself. They are the only issuer to ever take adverse action against me by lowering my credit limit when my balance was high. That was 8 years ago now. Also back then they increased my interest rate to 27.4%, which is ridiculous. They still refuse to lower it. My American Express card is around 10%. Also I think American Express has better protection as far as extended warranties and accidental damage for electronics.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

Open123 — Fri, 11 Jul 2014 17:08:59 GMT

Excluding cash equivalent redemptions and focussing primarily on travel rewards, Chase & Amex are without peer.

As to which is better would depend on a person's travel requirements, preferences and proximity. However, in general, I think SPG is a better program than UR, and UR is better than MR. Given the aforementioned hiearchy and my personal preferences, I'd still rank Amex as the top issuer, even if Chase were to mimic Amex's CL policy, because Chase will *never* mimic Amex's invaluable backdating. In my view, Amex backdating is the single most valuable benefit of any issuer.

Moreover, all things being equal, given Amex's closed loop system and overwhelmingly one-sided merchant agreement, from a consumer's perspective, I will *only* use Amex for large purchases. Amex's merchant agreement basically stipulates that they can at their sole discretion decide the matter of any disputes with cardmembers without *any* recourse from the merchant, which is considerably different from Visa's, MC's and Discover.

So, for the (1) backdating, (2) consumer protection, and (3) SPG rewards, I'd have to opine that Chase, for my purposes, will never exceed Amex as the #1 issuer.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

mongstradamus — Fri, 11 Jul 2014 17:12:12 GMT

@Open123 wrote:
Excluding cash equivalent redemptions and focussing primarily on travel rewards, Chase & Amex are without peer.

As to which is better would depend on a person's travel requirements, preferences and proximity. However, in general, I think SPG is a better program than UR, and UR is better than MR. Given the aforementioned hiearchy and my personal preferences, I'd still rank Amex as the top issuer, even if Chase were to mimic Amex's CL policy, because Chase will *never* mimic Amex's invaluable backdating. In my view, Amex backdating is the single most valuable benefit of any issuer.

Moreover, all things being equal, given Amex's closed loop system and overwhelmingly one-sided merchant agreement, from a consumer's perspective, I will *only* use Amex for large purchases. Amex's merchant agreement basically stipulates that they can at their sole discretion decide the matter of any disputes with cardmembers without *any* recourse from the merchant, which is considerably different from Visa's, MC's and Discover.

So, for the (1) backdating, (2) consumer protection, and (3) SPG rewards, I'd have to opine that Chase, for my purposes, will never exceed Amex as the #1 issuer.

Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

Open123 — Fri, 11 Jul 2014 17:14:56 GMT

@mongstradamus wrote:
Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is.

This is my biggest issue too, since we're forced to use the Platinum abroad, which is hardly a rewarding card to use, all things being equal. In my view, Amex should waive the forex fees on *all* of their charge cards, and offer an option have a no-forex SPG for a nominally higher fee, such as $95.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

mongstradamus — Fri, 11 Jul 2014 17:21:33 GMT

@Open123 wrote:
@mongstradamus wrote:
Just to piggy back on travel cards. The one pet peeve i have about amex is an lot of their travel cards, which include spg and prg, have FTF. I don't understand why that is.
+1

This is my biggest issue too, since we're forced to use the Platinum abroad, which is hardly a rewarding card to use, all things being equal. In my view, Amex should waive the forex fees on *all* of their charge cards, and offer an option have a no-forex SPG for a nominally higher fee, such as $95.

Was my whole initial reason for apping for CSP its an no ftf card that is pretty versatile :-)

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

Open123 — Fri, 11 Jul 2014 17:29:08 GMT

@mongstradamus wrote:
Was my whole initial reason for apping for CSP its an no ftf card that is pretty versatile :-)

For many Americans, the non-ftf isn't really a big deal.

For instance, I think that i travel abroad more than most, and even then, foreign spending comprises of at most 10% of my expenditures. While the non-ftf is nice to have, I'd wager the overwhelming majority of Americans would find it less important than other factors, such as rewards value, annual fee, and end-user experience. Of course, for those who spend primarily abroad, then I'd agree that Amex isn't the best choice, and the CSP would be the better option on which to pay the fee.

Re: If Chase mimicked Amex's CLI policy would you consider them the best issuer?

takeshi74 — Fri, 11 Jul 2014 17:31:53 GMT

The companies don't really matter to me. It's the individual products that matter. Why do you need a hierarchy and assistance in determining what that would be? You should know where they stand if that matters to you.

Both have products that are useful and useless to me. Their products are just tools. Neither is really better than the other IMO since they serve different purposes.