topic Re: Chase Sapphire Credit Fraud Alert in Credit Cards

Chase Sapphire Credit Fraud Alert

One7 — Fri, 12 Sep 2014 20:13:48 GMT

Got an email from Chase regarding a credit fraud alert. I live in Austin, TX and apparently someone with a copy of my card tried to make a purchase at a Walgreens in Colorado. Unfortunately for those losers Chase caught it and completely declined their big purchase. Nice knowing I have such great security with my CSP, they didn't get a single dime from me or Chase. It sucks because I had to get new cards for me and my GF but it still is a beautiful thing knowing someone had my back.

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Fri, 12 Sep 2014 20:14:37 GMT

Wonderful.

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Fri, 12 Sep 2014 20:15:42 GMT

Sure it wasn't frog protection?

Re: Chase Sapphire Credit Fraud Alert

One7 — Fri, 12 Sep 2014 20:19:46 GMT

@Anonymous wrote:
Sure it wasn't frog protection?

Definitely wasn't Discover, they have terrible security protection. At least with my experience with them.

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Fri, 12 Sep 2014 20:24:08 GMT

Well, they have their back rather than yours! You have no liability so it is in their interest to catch it. But it saves some hassle.

Personally, I've noticed almost no difference between my issuers here, I've had fraud alerts from Chase, Citi, Capital One and Amex in the past year or so, none happened to be real but similar speed after transaction.

Re: Chase Sapphire Credit Fraud Alert

One7 — Fri, 12 Sep 2014 21:30:05 GMT

My first fraud alert I've ever gotten, just glad to see how fast it works.

Re: Chase Sapphire Credit Fraud Alert

heyarrnold — Fri, 12 Sep 2014 21:33:39 GMT

@One7 wrote:
My first fraud alert I've ever gotten, just glad to see how fast it works.

I received a fraud alert when I tried to purchase a pair of Prada sunglasses. My transaction was declined. A bit embarrassing, but I called the CSP team and they removed the freeze on my account lol.

I was 300+ miles away from home. So they probably got worried.

Re: Chase Sapphire Credit Fraud Alert

xsvspd — Fri, 12 Sep 2014 21:47:31 GMT

Good to know. Though I travel frequently, all over the country, and can have one charge in Phoenix, then a couple hours later have a charge in Boston. Granted I'm swiping my card, but I've never had a problem.

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Fri, 12 Sep 2014 22:23:54 GMT

exellent!

Re: Chase Sapphire Credit Fraud Alert

One7 — Sat, 13 Sep 2014 05:43:51 GMT

That would suck to have your card declined because Chase thought it to be suspicious when it wasnt. I'd be embarrassed

Re: Chase Sapphire Credit Fraud Alert

trumpet-205 — Sat, 13 Sep 2014 05:49:49 GMT

@One7 wrote:
That would suck to have your card declined because Chase thought it to be suspicious when it wasnt. I'd be embarrassed

I actually prefer issuer to take the time to doubt my purchases rather than being lax torward it.

My closed BofA Travel Rewards once had a fraud alert that caused it to be declined at gas pump and store register. No biggie, simply used another card. When I got home I logged into my account and BofA wanted to confirm some recent charges I made. Simply confirmed and my account was back to normal.

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Sat, 13 Sep 2014 11:14:18 GMT

Funny I just had a run in fraud incident with met CSP as well. I had to go to a branch with my ID to have the hold lifted.

Must has something to do with the Home Depot data breach.

Re: Chase Sapphire Credit Fraud Alert

One7 — Sat, 13 Sep 2014 13:22:08 GMT

@trumpet-205 wrote:
@One7 wrote:
That would suck to have your card declined because Chase thought it to be suspicious when it wasnt. I'd be embarrassed
I actually prefer issuer to take the time to doubt my purchases rather than being lax torward it.

My closed BofA Travel Rewards once had a fraud alert that caused it to be declined at gas pump and store register. No biggie, simply used another card. When I got home I logged into my account and BofA wanted to confirm some recent charges I made. Simply confirmed and my account was back to normal.

You're right, the process is much simpler that way then having to go through the whole fraud thing when someone actually does steal your card info

Re: Chase Sapphire Credit Fraud Alert

Open123 — Sat, 13 Sep 2014 14:17:45 GMT

Fraud alerts are great, until they're not.

Take this scenario. Let's say you were preordering an iPhone 6 (or, new Samsung) to have for launch day, and your CC declines the charge issuing you a fraud alert. You would have log in again, make the purchase a second time, and hope it doesn't take too long to miss securing the product for launch date.

From my perspective, since I'm not liable for fraud, I'd rather have to risk dealing with a fraudulent charge than to risk missing time sensitive purchases.

PS - Anyone really think overly sensitive fraud purchase algorithms are to protect the consumer? If you do, then you must also buy that scatalogical bovine about checking your ID, which has your address and b'day, before a purchase is also to protect you.

Re: Chase Sapphire Credit Fraud Alert

indiolatino61 — Sat, 13 Sep 2014 16:09:58 GMT

My first fraud protection contact from Chase was when I first used my CSP, which was in a McDonald's for a $10 lunch...lol. I used my BCE when the CSP was declined, but I called in and Chase explained that often people who steal cards use fastfood places as a "test" of sorts before going for the big money.

Re: Chase Sapphire Credit Fraud Alert

Danizzle — Sat, 13 Sep 2014 16:21:01 GMT

I agree Chase as excellent fraud alerts.

My one and only fraud alert was on my Freedom card. It was a bit annoying having to answer questions to verify my identity when I called in after getting the email, they were very quick about sending a replacement card.

It's funny yours was at Walgreen's because that's where mine was declined, The reason for denial was they didn't have the 3 digit code on the back (that's stored in the strip I believe) of the card.

In my case it was a day after I used it at a gas pump and my theory was someone put a card reader in it..

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Sat, 13 Sep 2014 18:47:36 GMT

@indiolatino61 wrote:
My first fraud protection contact from Chase was when I first used my CSP, which was in a McDonald's for a $10 lunch...lol. I used my BCE when the CSP was declined, but I called in and Chase explained that often people who steal cards use fastfood places as a "test" of sorts before going for the big money.

Yes, there are several test places, but I've heard even more common is urban self-serve gas stations at night. Not interacting with anyone, and it if gets declined, just drive away (preferably in your stolen car).

Capital One use to initially decline my attempts to reload a prepaid SIM on a UK website. Apparently, reloads are a way of testing stolen cards there.

Re: Chase Sapphire Credit Fraud Alert

Closingracer99 — Sat, 13 Sep 2014 19:16:45 GMT

@One7 wrote:
@Anonymous wrote:
Sure it wasn't frog protection?
Definitely wasn't Discover, they have terrible security protection. At least with my experience with them.

They Blocked a $300 transaction at Rite Aid when I bought a $300 Amazon Gift card because my CL was so low lol. This was when I had Discover for like 3 months and never put on a big purchase before. After I called them they allowed it to go through

Re: Chase Sapphire Credit Fraud Alert

One7 — Sat, 13 Sep 2014 22:03:24 GMT

Interesting. I always make sure to set travel notifications when I fly so I won't get declined

Re: Chase Sapphire Credit Fraud Alert

Anonymous — Sat, 13 Sep 2014 22:18:52 GMT

This is awesome as are many posts in this thread. I think discover only offers frog protection if I'm not mistaken'.