topic Re: CSP and Freedom in Credit Cards

CSP and Freedom

Skye12329 — Wed, 17 Sep 2014 00:33:57 GMT

So currently i have both of the cards the title says. However my question is: Can i call the CSP number for questions regarding my freedom? OR do i need to stick with the freedom number? If i can call CSP do i tell them the last 4 of my freedom or still the last 4 of my CSP?

Re: CSP and Freedom

bigblue7722 — Wed, 17 Sep 2014 00:50:13 GMT

theres a debate on this. I always call the csp number give them the last 4 of the csp then tell them that i am calling about my such and such card. i have never had an issue and the people are more than wiling to help. Some people say I shouldnt do it but it saves me time which i like.

Re: CSP and Freedom

Skye12329 — Wed, 17 Sep 2014 01:01:56 GMT

I agree about the time i hate the menu with freedom

Re: CSP and Freedom

Anonymous — Wed, 17 Sep 2014 11:03:31 GMT

Does Chase have the online chat function? I've been using the chat more and more these days with other cards. I haven't had to contact Chase about anything yet.

Re: CSP and Freedom

Skye12329 — Wed, 17 Sep 2014 01:09:28 GMT

Chase does not have a chat button, at least i dont think. I usually prefer chat too, but since CSP and Discover are people right away i dont mind calling them. Chase you can also secure message.

Re: CSP and Freedom

Anonymous — Wed, 17 Sep 2014 02:05:07 GMT

@bigblue7722 wrote:
theres a debate on this. I always call the csp number give them the last 4 of the csp then tell them that i am calling about my such and such card. i have never had an issue and the people are more than wiling to help. Some people say I shouldnt do it but it saves me time which i like.

Since CSP is more experienced and quicker, I would have no issue contacting them. If necessary, they can tell I need to call the Freedom number.

Re: CSP and Freedom

Anonymous — Wed, 17 Sep 2014 04:16:19 GMT

The way i do it i call the CSP number ask a quick silly question, maybe something about the UR and then i ask all i need for my Freedom. i transition like this. "alright that sounds good but also for my chase freedom...." which they will be like can i have the las4 numbers and they will look into it.

Re: CSP and Freedom

bch238 — Wed, 17 Sep 2014 10:44:28 GMT

I've been told specifically on a few occasions (without me bringing it up) by a Sapphire rep that I could call them to disucss either my Freedom or Marriott accounts.

Re: CSP and Freedom

Anonymous — Wed, 17 Sep 2014 10:48:33 GMT

I have all 3 chase cards and I've been calling 800-432-3117 and it will ask me for the last 4 of my card. Once entered the rep that picks up know exactly which card that I'm calling about. And they help me with all questions or issues.

Re: CSP and Freedom

Anonymous — Wed, 17 Sep 2014 11:05:24 GMT

The way I see it, regardless of what card you're calling about, you own/have a CSP so you should be entitled to all of the benefits the card carries, regardless of account.

Re: CSP and Freedom

dilettante — Wed, 17 Sep 2014 14:34:35 GMT

@bch238 wrote:
I've been told specifically on a few occasions (without me bringing it up) by a Sapphire rep that I could call them to disucss either my Freedom or Marriott accounts.

Same here. Quite a few times, on all my Chase cards they always ask if they can help with any other accounts on the same call. Last year, on all my Chase/JPM cards, CSR's would pick up the call right away and from my phone # displayed on their end, greeted me by name. I've noticed now on all cards, you have to give them last four digits of your card and verify identity more. Maybe this is due to all the breaches lately. Either way, I find it less cumbersome than when I have to call Amex for whatever reason.