topic Re: BOA cli denial, wants more hard pulls ! in Credit Cards

BOA cli denial, wants more hard pulls !

teo77777 — Wed, 01 Oct 2014 13:15:09 GMT

Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"

Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....

Re: BOA cli denial, wants more hard pulls !

MissMoni223 — Wed, 01 Oct 2014 15:40:14 GMT

WOW!!!

Re: BOA cli denial, wants more hard pulls !

ddemari — Wed, 01 Oct 2014 16:23:24 GMT

I have had a cash rewards visa for a year and hit the online request button and was denied. Called back door number and first analyst told me they had to pull another report to do a recon, which is FALSE.

I then called back an hour later, got a really nice girl who spent time looking over everything and still denied me because I sometimes make 2 payments a month on the card, i just hate seeing large credit card balances and i pay in full.

Well, boa does not like that. They want use to use the card to your fullest spending power, then pay it off and maybe they will increase it. I understand what they mean, but you would think during a manual review they coluld see I am putting a lot of money through the card and just choose to pay it off 2 a month but no go.

They did say everything on my report looks excellent and I manage the card extremely well. But still couldnt even throw me a bone, like 500 dollars at least for the wasted hard pull.

For the OP, call them back and make sure you are calling a credit analyst not customer service. They absolutely can use the same pull for 30 days.

Re: BOA cli denial, wants more hard pulls !

ddemari — Wed, 01 Oct 2014 16:26:31 GMT

Also, I WOULD BE FUMING AT THE EARS if that rep told me that. If you want to private message me the info for the executive office I have it.

I would be soooooooooooooo MAD if they said that to me. Now i am outraged for you. Also, you can throw them a message on Facebook, they are really nice on there and get back to you asap.

Re: BOA cli denial, wants more hard pulls !

lg8302ch — Wed, 01 Oct 2014 16:31:05 GMT

@teo77777 wrote:
Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"
Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....
I

Why the 300 $ secured card in the first place? A few month later you expect a 5K CL unsecured ? Isn't this a bit fast ?

Re: BOA cli denial, wants more hard pulls !

CreditCuriosity — Wed, 01 Oct 2014 16:38:24 GMT

Still can't believe a rep would say those words to you.. Very unprofessional, even if that is how they felt, they could of bit there tongue or stated it in a different way. I wish the gov't would of just let BofA die, but won't get into politics.

Re: BOA cli denial, wants more hard pulls !

Anonymous — Wed, 01 Oct 2014 16:40:19 GMT

I've had similar terrible experiences with BoA

Re: BOA cli denial, wants more hard pulls !

b_diddy — Wed, 01 Oct 2014 16:53:05 GMT

@Anonymous wrote:
I've had similar terrible experiences with BoA

I dislike them passionately. Treated me like dog food after a 21 year relationship. Never again.

Re: BOA cli denial, wants more hard pulls !

sunkissed — Wed, 01 Oct 2014 17:05:30 GMT

Teo77777, I have no constructive advice to give you, but I do understand and empathize with your disgust and outrage with BOA.

My signature says it all. BTW…my BOA card with the 400 CL is 11 years old! I have also been denied an increase, on multiple occasions. I cannot stomach another wasted HP. I only leave the account open at all because it is one of my oldest cards.

Re: BOA cli denial, wants more hard pulls !

wmweeza — Wed, 01 Oct 2014 18:31:06 GMT

@teo77777 wrote:
Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"
Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....
I

I had that same card (still technically have it). I started out at a $300 secured card, one year later it unsecured and then every 4 months like clockwork I got a $500 CLI. I spend $30-$100 a month on the card, I PIF and I'm not sure what they like about me.

I can say from my experience that they aren't stingy with EVERY customer. I do think maybe they didn't like you requesting a CLI so quick after it unsecured...but who knows.

I have heard horror stories here about BofA, and I've also heard stories like mine. It's definetly a YMMV situation.

Though it does seem BofA LOVES hard pulls, and almost any customer inititated change to a card is guaranteed to be a hard pull.

I do think the customer service rep you spoke to was highly unhelpful and a bit rude. Sorry!

Re: BOA cli denial, wants more hard pulls !

slap_happy — Wed, 01 Oct 2014 20:11:35 GMT

@teo77777 wrote:
Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"
Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....
I

first off they do use the same HP for 30 days, that is well documented, I would try another rep in a few days but to be honest with you OP, seeing the cards you have and the CL you have there seems nothing to warrant a CLI to $5000, or even to $1500, you only been unsecured for 2 months. I would wait at least 6 months, use your barclay card and you should get a auto CLI, that would help alot, then after BOA sees that you have over 6 months of unsecured payment history im sure you will get a CLI, maybe not to $5000 but then again, I have seen that happen. patiance is the key to credit I have learned on this site, its a marathon not a sprint, be patiant and it will pay off for you big time.

Re: BOA cli denial, wants more hard pulls !

Anonymous — Wed, 01 Oct 2014 21:01:02 GMT

Wow! I guess they will never increase my limit either I make several payments a month I thought the more usage the better. I am glad I read this you'd think they would consider your effort to pay your monthly debt as excellent.

@ddemari wrote:
I have had a cash rewards visa for a year and hit the online request button and was denied. Called back door number and first analyst told me they had to pull another report to do a recon, which is FALSE.

I then called back an hour later, got a really nice girl who spent time looking over everything and still denied me because I sometimes make 2 payments a month on the card, i just hate seeing large credit card balances and i pay in full.

Well, boa does not like that. They want use to use the card to your fullest spending power, then pay it off and maybe they will increase it. I understand what they mean, but you would think during a manual review they coluld see I am putting a lot of money through the card and just choose to pay it off 2 a month but no go.

They did say everything on my report looks excellent and I manage the card extremely well. But still couldnt even throw me a bone, like 500 dollars at least for the wasted hard pull.

For the OP, call them back and make sure you are calling a credit analyst not customer service. They absolutely can use the same pull for 30 days.

Re: BOA cli denial, wants more hard pulls !

Anonymous — Wed, 01 Oct 2014 21:06:47 GMT

@slap_happy wrote:
@teo77777 wrote:
Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"
Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....
I
first off they do use the same HP for 30 days, that is well documented, I would try another rep in a few days but to be honest with you OP, seeing the cards you have and the CL you have there seems nothing to warrant a CLI to $5000, or even to $1500, you only been unsecured for 2 months. I would wait at least 6 months, use your barclay card and you should get a auto CLI, that would help alot, then after BOA sees that you have over 6 months of unsecured payment history im sure you will get a CLI, maybe not to $5000 but then again, I have seen that happen. patiance is the key to credit I have learned on this site, its a marathon not a sprint, be patiant and it will pay off for you big time.

+1 on the nothing warranting $5K.

Now while the CSR was perhaps unprofessional, I can understand it. YOU started the threat (basically saying as I can't have it my way I will start closing my business account). Now if it was $100M account, maybe that would have worked, but your business doesn't matter that much to them.

Also, yes, here people say "shoot for the moon" but they are (generally) not underwriters and are generalizing on very little data. It's certainly possible that when someone sees the request they will think: "Oh, he/she wants $5K, but their credit profile doesn't justify that at all. Perhaps they don't understand finances and will get into trouble", rather than "OK, let's counter".

Re: BOA cli denial, wants more hard pulls !

CreditCuriosity — Wed, 01 Oct 2014 21:19:59 GMT

I really think it just boils down at least for how I read it to the CSR being unprofessional with what he/she said in there response.

Re: BOA cli denial, wants more hard pulls !

TRC_WA — Wed, 01 Oct 2014 22:54:36 GMT

Banks suck.

CU is the only way to go.

Re: BOA cli denial, wants more hard pulls !

Anonymous — Wed, 01 Oct 2014 23:32:29 GMT

@teo77777 wrote:
Got a BOA secured card in Nov 2013 for 300.00, It unsecured itself almost 2 months ago. Barclay's and Walmart had already given me auto cli's, but BOA gave nothing when they unsecured. Decided to ask for the cli via the luv button, big mistake. After reading the forums here, everyone said "shoot for the moon, they'll counter." I wanted a 1500-2000 limit, so I entered 5000.00 in the requested field and pressed the button. 5-7 day message pops up. 2 days later I called, and was told it was not denied, but still needed to be seen by an analyst,be patient. 2 more days pass, and I get the denial letter in the mail. Hearing people say that hard pull I took was valid for 30 days, I called back and was told we could talk about it, but they need to pull a fresh report. I explained they pulled one just this week, and nothing had changed, and he refused to budge,saying that to even consider it, his request on their system would have to pull a new report. I asked him if he could see my report from last week, and he said "yes, I'm looking at it now" . I say "Ok, based on what you see there, if there are no differences between a fresh pull and the report you're looking at,what are my odds on a cli if I let you do a second hard pull?". He says you might get your requested cli, a counter or a denial, but we gotta pull another to see! I told him forget it. I have a small business account with them for 4 years that processes my credit card transactions thru at about 65,000 yearly. I told him I guess I'll have to start pulling my deposits out on a daily basis and deposit them into my credit union, to which he replies " I hope when you get your credit in better shape you'll give us another try"
Wow...Been with them 4 years. No lates in over 4 years,and they pulled a 675 fico....Speechless....
I

Sorry to hear that...........One thing about me, when i call to Recon i always want to talk to a Woman, if i get a Guy then i will get Nothing, so what i do now is that everytime i get a Man on the Phone i just hung up the phone and call back until i get a Woman, Dealing with Women when doing the Recon has worked for me almost everytime....

Re: BOA cli denial, wants more hard pulls !

revvystoke — Wed, 01 Oct 2014 23:38:07 GMT

@ddemari wrote:
I then called back an hour later, got a really nice girl who spent time looking over everything and still denied me because I sometimes make 2 payments a month on the card, i just hate seeing large credit card balances and i pay in full.

Well, boa does not like that. They want use to use the card to your fullest spending power, then pay it off and maybe they will increase it. I understand what they mean, but you would think during a manual review they coluld see I am putting a lot of money through the card and just choose to pay it off 2 a month but no go.

Your experience is contradictory to the analyst I spoke to a few months ago, she had noted that I make 10+ payments a month and that was good from her standpoint, and one of the reasons for them to up my limit with them.

Re: BOA cli denial, wants more hard pulls !

teo77777 — Wed, 01 Oct 2014 23:53:04 GMT

Just got home and want to say "thanks" for all the replies. I wanted to clarify a few things to the posters that said 5k wasn't warranted. I know this. I was interested i a counter, and if they offered just 500 more, I would've taken it gladly. Bank of America has made money thru processing my credit cards from my business for the last 4 years, and I honestly thought they'd value my biz, at least a little. Maybe I should have asked for a 500 increase, I don't know, but it's water under the bridge now. As for working my Barclay's card, I will. They've done nothing but show me love. I ran 800 to 1000 a month thru it on a 500 dollar limit, made multiple payments a month, and always pif. They didn't make a dime of interest, but after my 5th statement cut, I logged in to find a auto 3x cli to 1500.00. They get my loyalty for that. Was just hoping my Bank that actually sees my income, and makes money through my merchant account would make me feel a little more appreciated. I'm not closing my BOA card, and maybe one day I'll log in to find a surprise, who knows.

Re: BOA cli denial, wants more hard pulls !

ddemari — Wed, 01 Oct 2014 23:51:34 GMT

Honestly i read on the forums boa likes that! So that was my strategy!

Re: BOA cli denial, wants more hard pulls !

Anonymous — Thu, 02 Oct 2014 00:01:05 GMT

@teo77777 wrote:
Just got home and want to say "thanks" for all the replies. I wanted to clarify a few things to the posters that said 5k wasn't warranted. I know this. I was interested i a counter, and if they offered just 500 more, I would've taken it gladly. Bank of America has made money thru processing my credit cards from my business for the last 4 years, and I honestly thought they'd value my biz, at least a little. Maybe I should have asked for a 500 increase, I don't know, but it's water under the bridge now. As for working my Barclay's card, I will. They've done nothing but show me love. I ran 800 to 1000 a month thru it on a 500 dollar limit, made multiple payments a month, and always pif. They didn't make a dime of interest, but after my 5th statement cut, I logged in to find a auto 3x cli to 1500.00. They get my loyalty for that. Was just hoping my Bank that actually sees my income, and makes money through my merchant account would make me feel a little more appreciated. I'm not closing my BOA card, and maybe one day I'll log in to find a surprise, who knows.

Call them and speak to a woman and ask for a credit limit of $1000, i think you'll get it