topic Re: Best CC concierge in Credit Cards

Best CC concierge

Jaylima91 — Sat, 04 Oct 2014 02:11:37 GMT

So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.

Re: Best CC concierge

WNA888 — Sat, 04 Oct 2014 02:17:02 GMT

@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.

AMEX Platinum and Centurion are handled by the same team of Concierge, but AMEX contracted it out to a company called Circles.

JP Morgan Ritz Carlton and Paladium are handle by JP Morgan Concierge.

Citi Prestige Concierge sucks.

Every Visa Signature card comes with concierge, but most World MC and all World Elite MC comes with it.

Generally, AMEX and JP Morgan concierge are good, Visa and MC are alright, and Citi Prestige just blows. Because sometimes you get a suck rep, and sometimes you might even get an awesome rep.

Re: Best CC concierge

Anonymous — Sat, 04 Oct 2014 02:16:36 GMT

Siri, she's always been there for me. May not be very effective, but she tries.

Re: Best CC concierge

bigblue7722 — Sat, 04 Oct 2014 02:17:52 GMT

@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.

Well im not sure if you just read my post but Amex prg does not offer concierge only the plat does. Visa sig which is not thru say chase or citi but visa themselfs seems to be really good for me at least.

I would love to know what the ritz card is like. this is what it says on chase.com

PERSONAL SERVICE ASSISTANCE TO CARDMEMBERS.*

The J.P. Morgan Premier Concierge is pledged to take care of every detail so you don't have to, delivering 24/7 personal service assistance to cardmembers. And Priority Service Advisors are dedicated service professionals who can assist you at any time, night or day. Expect superior standards of excellence and a keen eye on exceeding expectations.

Ive stayed at a bunch of ritz's all of them have had great service. I remember one night for my moms bday we were staying in boston. We called the concierge to make dinner reservations and asked for a taxi to be waiting. When we got downstairs they are like we didnt get you a taxi instead here is a limo free of charge for the night. Now that is great service.

Re: Best CC concierge

WNA888 — Sat, 04 Oct 2014 02:23:00 GMT

@bigblue7722 wrote:
@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.
Well im not sure if you just read my post but Amex prg does not offer concierge only the plat does. Visa sig which is not thru say chase or citi but visa themselfs seems to be really good for me at least.

I would love to know what the ritz card is like. this is what it says on chase.com
PERSONAL SERVICE ASSISTANCE TO CARDMEMBERS.*
The J.P. Morgan Premier Concierge is pledged to take care of every detail so you don't have to, delivering 24/7 personal service assistance to cardmembers. And Priority Service Advisors are dedicated service professionals who can assist you at any time, night or day. Expect superior standards of excellence and a keen eye on exceeding expectations.

Ive stayed at a bunch of ritz's all of them have had great service. I remember one night for my moms bday we were staying in boston. We called the concierge to make dinner reservations and asked for a taxi to be waiting. When we got downstairs they are like we didnt get you a taxi instead here is a limo free of charge for the night. Now that is great service.

When you are at the hotel, the Concierge are employees of Ritz.

When you get the JP Morgan card, the concierge are employees of Chase.

Ritz concierge are definitely better since they are trained to go above and beyond, and have the power to spend up to a certain amount (a few thousands $ I believe) for each customer to make them happy.

Re: Best CC concierge

Jaylima91 — Sat, 04 Oct 2014 02:24:37 GMT

Siri has failed me numerous times. "Here is what I found on the web, you can google the rest and make sure to make your own damn reservations you lazy **bleep**"

Thank you Siri

Re: Best CC concierge

bigblue7722 — Sat, 04 Oct 2014 02:26:01 GMT

@WNA888 wrote:
@bigblue7722 wrote:
@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.
Well im not sure if you just read my post but Amex prg does not offer concierge only the plat does. Visa sig which is not thru say chase or citi but visa themselfs seems to be really good for me at least.

I would love to know what the ritz card is like. this is what it says on chase.com
PERSONAL SERVICE ASSISTANCE TO CARDMEMBERS.*
The J.P. Morgan Premier Concierge is pledged to take care of every detail so you don't have to, delivering 24/7 personal service assistance to cardmembers. And Priority Service Advisors are dedicated service professionals who can assist you at any time, night or day. Expect superior standards of excellence and a keen eye on exceeding expectations.

Ive stayed at a bunch of ritz's all of them have had great service. I remember one night for my moms bday we were staying in boston. We called the concierge to make dinner reservations and asked for a taxi to be waiting. When we got downstairs they are like we didnt get you a taxi instead here is a limo free of charge for the night. Now that is great service.
When you are at the hotel, the Concierge are employees of Ritz.
When you get the JP Morgan card, the concierge are employees of Chase.

Ritz concierge are definitely better since they are trained to go above and beyond, and have the power to spend up to a certain amount (a few thousands $ I believe) for each customer to make them happy.

I thought that might be the case, it would be interesting to see how good they really are.

Re: Best CC concierge

dilettante — Sat, 04 Oct 2014 02:48:23 GMT

@WNA888 wrote:
@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.
AMEX Platinum and Centurion are handled by the same team of Concierge, but AMEX contracted it out to a company called Circles.

JP Morgan Ritz Carlton and Paladium are handle by JP Morgan Concierge.

Citi Prestige Concierge sucks.

Every Visa Signature card comes with concierge, but most World MC and all World Elite MC comes with it.

Generally, AMEX and JP Morgan concierge are good, Visa and MC are alright, and Citi Prestige just blows. Because sometimes you get a suck rep, and sometimes you might even get an awesome rep.

Actually, the Ritz and Palladium have different concierge teams. I have experience mostly with Palladium concierge team but tried the Ritz once or twice. All I can say is that they are all very nice but the results can be hit and miss. I would say that they are a good back up when you are running around and want someone to do or start the Google search for you. They can't work miracles for you ( such as wanting last minute reservations at trendy places on certain holidays ) but doesn't hurt to have an extra person calling around to find something you may need or want.

Re: Best CC concierge

rlx01 — Sat, 04 Oct 2014 03:36:43 GMT

Chase contracts out their concierge to LesConcierges.

They used to use Circles, just like Amex.

Both are meh.

Re: Best CC concierge

jsucool76 — Sat, 04 Oct 2014 03:48:57 GMT

@rlx01 wrote:
Chase contracts out their concierge to LesConcierges.

They used to use Circles, just like Amex.

Both are meh.

BoA also uses lesconcierges I believe. At least they did last time I used it.

Re: Best CC concierge

Luscher — Sat, 04 Oct 2014 15:07:25 GMT

Ritz concierge is good from my experience

Re: Best CC concierge

flan — Sat, 04 Oct 2014 17:55:36 GMT

@Jaylima91 wrote:
So... What might you recommend for CC concierge services? What has been your best experience? Who do you believe has provided the best service?

Please, keep this within a seemingly attainable tier like Citi Prestige, Amex Plat, Ritz Carl, etc. Don't include Centurion, JP Morgan Palladium, etc.

Also, what CC network would have provided the best concierge service? Visa, MC or Amex. (I don't believe Discover offers concierge, correct me if im wrong)

This thread is for informational purposes and will be used to determine my next card in my lineup.

Thank you wonderful people.

Discover have concierge on some cards. (It is, I believe, not something you can apply for, it's something they give you when they decide to.) They're using the same contractor as Visa does. Not sure if they're paying for the same level of service, or more, or less. I've used them for pretty basic stuff, which they have done just fine. I have not tried to get them to get reservations somewhere hard, or anything like that.

Re: Best CC concierge

Jaylima91 — Sat, 04 Oct 2014 18:52:45 GMT

So between Amex Plat and The Ritz Carlton Chase CC, what concierge would be better judging by past experiences with them?

Re: Best CC concierge

WNA888 — Sat, 04 Oct 2014 19:30:13 GMT

@Jaylima91 wrote:
So between Amex Plat and The Ritz Carlton Chase CC, what concierge would be better judging by past experiences with them?

It varies. Depending on the person fulfulling your request, their mood, how many requests in the queue, if it's a full moon/half moon/new moon, etc. Speaking of that, I need to update my sig haha.