topic Re: AMEX Not Applying Offer Credit? in Credit Cards

AMEX Not Applying Offer Credit?

changingmantra2 — Sun, 05 Oct 2014 06:22:12 GMT

Hello All -

In late August I had an offer for a $50 statement credit for a $250 or more flight purchased through AMEX Travel - I canceled a ticket with Expedia - and purchased it through AMEX - which came to $6.99 more because of their booking fee. No worries, I thought, since I would get a $50 credit. Well, I still have not gotten that credit. I called AMEX about 3 weeks ago- and the rep I spoke to insisted I did not have such an offer. After a few minutes, she found it and said that these credits usually take 6 weeks and that it will definitely post in 2-3 weeks. Well - still no credit. All my other offers posted within 2 weeks or so.

Has anyone had this experience when booking travel through AMEX? How did it work out?

Re: AMEX Not Applying Offer Credit?

jsucool76 — Sun, 05 Oct 2014 14:19:25 GMT

Was this in the "Amex offers for you" section? I did one for a restaurant down here, immediately got an email when the waitress brought back my card about it, and got the credit maybe a day later. So it definitely doesn't take 6 weeks. Does it show the offer under like "redeemed offers" or whatever they call it?

Re: AMEX Not Applying Offer Credit?

changingmantra2 — Sun, 05 Oct 2014 15:51:31 GMT

@jsucool76 wrote:
Was this in the "Amex offers for you" section? I did one for a restaurant down here, immediately got an email when the waitress brought back my card about it, and got the credit maybe a day later. So it definitely doesn't take 6 weeks. Does it show the offer under like "redeemed offers" or whatever they call it?

Yes - that is exactly what it was. This is why I am so shocked that 6 weeks later it has not applied. They usually apply very quickly - This is the first I have ever used a travel offer, though, so I was wondering if things are different with the travel offers.

Re: AMEX Not Applying Offer Credit?

ezdoesit — Sun, 05 Oct 2014 16:04:52 GMT

@changingmantra2 wrote:
@jsucool76 wrote:
Was this in the "Amex offers for you" section? I did one for a restaurant down here, immediately got an email when the waitress brought back my card about it, and got the credit maybe a day later. So it definitely doesn't take 6 weeks. Does it show the offer under like "redeemed offers" or whatever they call it?
Yes - that is exactly what it was. This is why I am so shocked that 6 weeks later it has not applied. They usually apply very quickly - This is the first I have ever used a travel offer, though, so I was wondering if things are different with the travel offers.

Yes it is taking longer than I have ever experienced mine has usually taken a day or so. Did you actually go on the trip yet? If I was Amex I wouldn't actually give the credit till after the vacation was booked.

Re: AMEX Not Applying Offer Credit?

changingmantra2 — Sun, 05 Oct 2014 16:13:13 GMT

Yes - The flight was the first week of September.

@ezdoesit wrote:
@changingmantra2 wrote:
@jsucool76 wrote:
Was this in the "Amex offers for you" section? I did one for a restaurant down here, immediately got an email when the waitress brought back my card about it, and got the credit maybe a day later. So it definitely doesn't take 6 weeks. Does it show the offer under like "redeemed offers" or whatever they call it?
Yes - that is exactly what it was. This is why I am so shocked that 6 weeks later it has not applied. They usually apply very quickly - This is the first I have ever used a travel offer, though, so I was wondering if things are different with the travel offers.
Yes it is taking longer than I have ever experienced mine has usually taken a day or so. Did you actually go on the trip yet? If I was Amex I wouldn't actually give the credit till after the vacation was booked.

Re: AMEX Not Applying Offer Credit?

jsucool76 — Sun, 05 Oct 2014 16:20:29 GMT

@changingmantra2 wrote:
Yes - The flight was the first week of September.
@ezdoesit wrote:
@changingmantra2 wrote:
@jsucool76 wrote:
Was this in the "Amex offers for you" section? I did one for a restaurant down here, immediately got an email when the waitress brought back my card about it, and got the credit maybe a day later. So it definitely doesn't take 6 weeks. Does it show the offer under like "redeemed offers" or whatever they call it?
Yes - that is exactly what it was. This is why I am so shocked that 6 weeks later it has not applied. They usually apply very quickly - This is the first I have ever used a travel offer, though, so I was wondering if things are different with the travel offers.
Yes it is taking longer than I have ever experienced mine has usually taken a day or so. Did you actually go on the trip yet? If I was Amex I wouldn't actually give the credit till after the vacation was booked.

@I'd shoot them a DM on twitter if you have one, @AskAmex, or on facebook maybe.