topic Re: Dillard's Conversion From Synchrony to Wells Fargo in Credit Cards

Dillard's Conversion From Synchrony to Wells Fargo

lownav67 — Sat, 04 Oct 2014 14:16:25 GMT

Important Changes to Your Account

Dear Dillard's Credit Card Customer,

Your Dillard's Credit Card account currently issued by GE Capital Retail Bank (GECRB) (Note:

GECRB recently changed it's name to Synchrony Bank) is being acquired by Wells Fargo Bank

N.A. on November 7, 2014. As a result, Wells Fargo Bank N.A. will become the owner of your

Dillard's Credit Card account including all balances effective November 7, 2014. The benefits and

terms of your existing Cardholder Agreement will continue to apply.

Soon after the transition, you will receive additional communication from Wells Fargo Bank N.A.

about this change. Please continue to use your Dillard's credit card for purchases throughout the

transfer.

What's happening and when

Paying your Credit Card Balance:

All electronic eBill payments to your existing Dillard's/GECRB credit card account scheduled

through eBill or Customer Service including one-time or recurring/automatic payments (auto-pay)

will be deactivated on November 6, 2014 by 5 pm ET. Any payments scheduled past this time will

not be processed.

For all other payments, for a reasonable period of time after the transfer, any payments received by

GECRB will be forwarded onto Wells Fargo Bank N.A. Please be sure to update your payment

information once you receive instructions from Wells Fargo N.A. to prevent a delay in posting of

your payments.

Account Management:

Online account management (eService) accessed on the dillards.com/creditcard site or mobile site

for your existing Dillard's/GECRB account will not be accessible for a period of time during the

transition beginning November 7, 2014 at 5 pm ET. This includes all account alerts and access to

paperless statements (eBill). Please be sure to retrieve any transaction history or Dillard's/GECRB

account statement copies prior to November 7th. Additional information regarding future online

account management will be provided by Wells Fargo N.A.

Customer Service:

The customer service number listed on the back of your Dillard's credit card or statement will

remain in place for continued support of your credit card account even after the transfer and will be

handled by Wells Fargo N.A.

Questions about your new Dillard's Credit Card

Q: What happens with my existing credit card account?

A:You may continue using your existing credit card account after the transfer.

Q: Will my credit card account terms, rates and/or fees change?

A: The terms of your Cardholder Agreement will continue to apply after the transfer.

Q: What will happen with the Dillard's Credit Card Rewards Program?

A: Current rewards earned will be transferred to Wells Fargo Bank N.A. and the Rewards Program

will continue after the transfer

Re: Dillard's Conversion From Synchrony to Wells Fargo

kromerok — Sat, 04 Oct 2014 14:41:30 GMT

I dont see this anywhere on the site. Where did you see this?

Re: Dillard's Conversion From Synchrony to Wells Fargo

lownav67 — Sat, 04 Oct 2014 14:49:35 GMT

It was included in my most recent credit card statement.

Re: Dillard's Conversion From Synchrony to Wells Fargo

corymcd88 — Sat, 04 Oct 2014 15:54:26 GMT

Good to know I have a Dillards account. Thanks.

Re: Dillard's Conversion From Synchrony to Wells Fargo

Anonymous — Sat, 04 Oct 2014 16:29:01 GMT

Will we be able to keep using the same card?

We have the Dillards Amex and recently got a nice CLI.

Re: Dillard's Conversion From Synchrony to Wells Fargo

tryingagain62 — Sat, 04 Oct 2014 22:23:27 GMT

Also curious to see how this falls out. I have a Dillard's Amex and I burned Wells 5 or 6 years ago. Guess I'll have to ride it out.

Re: Dillard's Conversion From Synchrony to Wells Fargo

FinStar — Sun, 05 Oct 2014 05:04:47 GMT

@tryingagain62 wrote:
Also curious to see how this falls out. I have a Dillard's Amex and I burned Wells 5 or 6 years ago. Guess I'll have to ride it out.

The conversion should not impact your prior relationship with WF. They are simply acquiring the CC portfolio.

Re: Dillard's Conversion From Synchrony to Wells Fargo

corymcd88 — Mon, 06 Oct 2014 22:03:39 GMT

Any other banks taking over SYNC accounts?