topic Re: BofA put a hold in my CC in Credit Cards

BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 04:58:37 GMT

Hi Forum

Since 5 hours ago BofA put a hold in my Credit Card account. They notice me to contact a number to release it. They attach a message like... "for your protection we put a hold in your account. We need you to review some unusual activity on your card before you use it again...."

Since its midnight nobody answer the phone number they attached. Any idea why it happend? I only use my card to pay in four bussiness. I dont use it to pay in groceries stores or gas stations only use it in four bussiness companies.

Something will be charged when tomorrow morning I will call the bank to release it?

Thanks a lot all comments,

El Yepez

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 05:01:34 GMT

Did you check any pending transactions? Looks like they think someone stole your account number.

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 05:02:31 GMT

either someone tried to use your card, or one of your transaction triggered their fraud dept. I'm sure like any other credit card, they'll let you know which transaction triggered it and ask if you made that purchase or not.

Re: BofA put a hold in my CC

FinStar — Tue, 04 Nov 2014 05:03:47 GMT

My only guess would be that something unusual or any out of norm transaction(s) may have triggered locking the account. Just call the number in the morning to clear it up. Since their department is closed for the evening, it's really anyone's guess why your account was blocked. Hopefully, it's something simple that can be cleared up and your account can be unlocked.

Re: BofA put a hold in my CC

CreditMagic7 — Tue, 04 Nov 2014 05:05:25 GMT

It's likely just a precaution and if they suspected some form of fraud they will overnite new cards and will reflect on your online account. Let's hope thats all it is. Just happened to me last week for the first time.

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 05:10:54 GMT

Thanks for all of your comments,

I dont use my card since last Oct-29 in one of the mayor business company I use from all the year ( a Datacenter company). I double check allother 3 companies that I usually use but no of them try to charge anything. Its a personal CC but I use only to pay services from my company. Not use to personal charges.

Tomorrow I will call at 8am and after release it I will update this post.

Thanks a lot

Yepez

Re: BofA put a hold in my CC

ddemari — Tue, 04 Nov 2014 05:19:33 GMT

BOA is extra cautios with their fraud monitoring. A few months ago, I signed into my online banking site where I manage credit cards and checking.

My cash rewards visa was gone, i called the automated line and it said your account was closed.

So i called a live rep. and my card was closed and new one issued due to fraud.

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 05:23:30 GMT

@ddemari wrote:
BOA is extra cautios with their fraud monitoring. A few months ago, I signed into my online banking site where I manage credit cards and checking.

My cash rewards visa was gone, i called the automated line and it said your account was closed.

So i called a live rep. and my card was closed and new one issued due to fraud.

with all these major stores getting hacked, can you blame them?

Re: BofA put a hold in my CC

ddemari — Tue, 04 Nov 2014 05:24:12 GMT

nope im jusy saying.

Re: BofA put a hold in my CC

Membersince2013 — Tue, 04 Nov 2014 05:29:09 GMT

All you have to do is follow the instructions on your account. Click the text that you're talking about and follow the instructions. Your account will be unlocked.

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 06:30:03 GMT

@Anonymous wrote:
Hi Forum

Since 5 hours ago BofA put a hold in my Credit Card account. They notice me to contact a number to release it. They attach a message like... "for your protection we put a hold in your account. We need you to review some unusual activity on your card before you use it again...."

Since its midnight nobody answer the phone number they attached. Any idea why it happend? I only use my card to pay in four bussiness. I dont use it to pay in groceries stores or gas stations only use it in four bussiness companies.

Something will be charged when tomorrow morning I will call the bank to release it?

Thanks a lot all comments,

El Yepez

BOA has 24/7 Credit Card Customer Service, Don't need to wait for the morning

Re: BofA put a hold in my CC

Anonymous — Tue, 04 Nov 2014 14:46:51 GMT

UPDATE & RESOLVED

Hi Everyone...

OK, just minutes ago I called BofA credit card customer service about my Hold-On status. Talked with at least 3 customer service attendands. They asked me everything, some of them crazy questions. They ask me my Comany Name (I have my own bussiness), my country bird place and believe or not my primary language. More than 20 minutes of too much question... finally my account was released. Of course I asked ¿what was this? --but the last operator -the one that has the power to release accounts inmidiatly- doesnt give any kind of explanations

Ok, its tuesday morning, I was awake all night thinking about this and has to much work to stand by this. Lesson learned: I need another credit card but in another Finnancial Company.

thanks everyone for the support.

Yépez

Re: BofA put a hold in my CC

taxi818 — Tue, 04 Nov 2014 20:47:30 GMT

@Anonymous wrote:
UPDATE & RESOLVED

Hi Everyone...

OK, just minutes ago I called BofA credit card customer service about my Hold-On status. Talked with at least 3 customer service attendands. They asked me everything, some of them crazy questions. They ask me my Comany Name (I have my own bussiness), my country bird place and believe or not my primary language. More than 20 minutes of too much question... finally my account was released. Of course I asked ¿what was this? --but the last operator -the one that has the power to release accounts inmidiatly- doesnt give any kind of explanations

Ok, its tuesday morning, I was awake all night thinking about this and has to much work to stand by this. Lesson learned: I need another credit card but in another Finnancial Company.

thanks everyone for the support.

Yépez

Congrats that you resolved the issue. But yes. Credit card diversity. Many banks many cards. So if you are relying on this. You have several means to pay.