topic Re: Wamu WTF? in Credit Cards

Wamu WTF?

Anonymous — Fri, 18 Jul 2008 00:58:22 GMT

Ok, just got off the phone with a Wamu Supervisor.

Her: "Hi this is Gerri, I am an account supervisor, I hear you want to take legal action against us"

Me: I didn't say that.

Her: "You said BBB"

I wanted to say BBB stands for B***H x3

Now instead of getting her stupid %&*^! on the phone addressing the situation at hand she tries to intimidate me.

Reason for my call was. On my statements it clearly says "Make your vacation dreams a reality, just use checks to access your credit line"

"Give your cookout that extra bang. Get the cash you need by using checks to access your credit line"

Uh hello, what checks? I don't have any checks, haven't received any checks why is this on my statement, isn't this a little deceptive, it's like telling me I can use $20,000 and I don't have that limit as far as I am concerned.

"Sorry, I don't know why that is printed on your statement. Sorry you feel that way, is there anything else I can help you with".

What a BBB!

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 01:22:35 GMT

PositiveChange wrote: What a BBB!

Better Business Bureaus, Positive I can't get them to stop sending me those check. I burned up my shredder on them. Sometimes they are on the bottom of the last page of my statement.( the 1 or 2 times I didn't pay in full.) Usually they come separate from my statement with the words: Take advantage of your low BT rate. On the envelope.

Re: Wamu WTF?

aftermath — Fri, 18 Jul 2008 01:30:36 GMT

PositiveChange wrote:

Ok, just got off the phone with a Wamu Supervisor.

Her: "Hi this is Gerri, I am an account supervisor, I hear you want to take legal action against us"

Me: I didn't say that.

Her: "You said BBB"

I wanted to say BBB stands for B***H x3

Now instead of getting her stupid %&*^! on the phone addressing the situation at hand she tries to intimidate me.

Reason for my call was. On my statements it clearly says "Make your vacation dreams a reality, just use checks to access your credit line"

"Give your cookout that extra bang. Get the cash you need by using checks to access your credit line"

Uh hello, what checks? I don't have any checks, haven't received any checks why is this on my statement, isn't this a little deceptive, it's like telling me I can use $20,000 and I don't have that limit as far as I am concerned.

"Sorry, I don't know why that is printed on your statement. Sorry you feel that way, is there anything else I can help you with".

What a BBB!

Slow-down there. I think you might be blowing this way out of proportion.

If you carefully read what it listed on your statement:

"Make your vacation dreams a reality, just use checks to access your credit line"

"Give your cookout that extra bang. Get the cash you need by using checks to access your credit line"

All they are trying to do is entice you into inquiring about their cash advance checks. It doesn't state anywhere that they had sent you any checks nor do they state that they are YOUR checks, all it says is USE checks. They are simply saying, "You can pull out cash from your cards, we have the checks to allow you to do it."

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 01:40:34 GMT

UMMMM what is the point of telling me any of that if I don't have the checks, have never received the checks, and that offer doesn't apply to me?

It doesn't say inquire about the checks, or we may send the checks, it says by using the checks. I do not think that I am going overboard at all. How do you use something you don't have?

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 01:47:52 GMT

Aftermath, if on the bottom of your paycheck it stated "you can save on gas, all you have to do is use the company car" and your company doesn't have a company car for you to use...comprende?

Message Edited by PositiveChange on 07-17-2008 06:47 PM

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 02:18:40 GMT

PositiveChange wrote:

UMMMM what is the point of telling me any of that if I don't have the checks, have never received the checks, and that offer doesn't apply to me?

You have a WaMu CC and you don't have any checks?

Don't worry. You will.

Trust me. You'll have plenty of them.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 02:23:04 GMT

LOL, I sure don't. I was more concerned about them sending them and I didn't receive them. That was my biggest worry. I really don't need them though, but you never know when you may.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 02:30:33 GMT

lol

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 03:19:55 GMT

humm, maybe its blessing in disguise that you don't have the checks.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 03:25:49 GMT

there called convience checks they send you! when you have a Cash access line of credit! mine is 1000CL 500cash access line of credit! on my BP visa

Re: Wamu WTF?

jmbfl — Fri, 18 Jul 2008 03:28:23 GMT

They never sent me any checks for my WaMu/Providian cards. Tremendous oversight on their part. I would expect them to send me something like that for which I have absolutely no use as opposed to a CLI, or even better AN APR REDUCTION! WaMu/Providian is evil to the core and will never make another dime off of me. EVER!!

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 03:29:25 GMT

jmbfl wrote:

They never sent me any checks for my WaMu/Providian cards. Tremendous oversight on their part. I would expect them to send me something like that for which I have absolutely no use as opposed to a CLI, or even better AN APR REDUCTION! WaMu/Providian is evil to the core and will never make another dime off of me. EVER!!

Me neither!

Although I'll continue to use my card and PIF.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 03:51:53 GMT

@Anonymous wrote:

@jmbfl wrote:

They never sent me any checks for my WaMu/Providian cards. Tremendous oversight on their part. I would expect them to send me something like that for which I have absolutely no use as opposed to a CLI, or even better AN APR REDUCTION! WaMu/Providian is evil to the core and will never make another dime off of me. EVER!!

Me neither!

Although I'll continue to use my card and PIF.

Then wouldn't they still be making dimes from you cheddar

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 03:54:50 GMT

FretlessMayhem wrote:

Then wouldn't they still be making dimes from you cheddar

Well, yeah, but they won't be making any dimes off of me.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 10:27:59 GMT

The CSR's don't send things in the mail and they are just doing their jobs, most mail like that is computer generated. In most cases reps are limited as to what they can do for you...or even tell you in some cases. If you were concerned about the checks (that you say you don't even need) just ask about them, politely, calmly and guess what, you'll get a similar response 99% of the time.

Message Edited by Jubeyy on 07-18-2008 03:27 AM

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 04:20:58 GMT

Jubeyy

I think you need to re-read what I typed. I DIDN'T SAY I CURSED ONE TIME.

I was very professional as always...

YOU need to pay closer attention...just as they do.

Re: Wamu WTF?

MsKiwi — Fri, 18 Jul 2008 04:22:45 GMT

PositiveChange wrote:
Ok, just got off the phone with a Wamu Supervisor.

Her: "Hi this is Gerri, I am an account supervisor, I hear you want to take legal action against us"

Me: I didn't say that.

Her: "You said BBB"

I wanted to say BBB stands for B***H x3

Now instead of getting her stupid %&*^! on the phone addressing the situation at hand she tries to intimidate me.

Reason for my call was. On my statements it clearly says "Make your vacation dreams a reality, just use checks to access your credit line"

"Give your cookout that extra bang. Get the cash you need by using checks to access your credit line"

Uh hello, what checks? I don't have any checks, haven't received any checks why is this on my statement, isn't this a little deceptive, it's like telling me I can use $20,000 and I don't have that limit as far as I am concerned.

"Sorry, I don't know why that is printed on your statement. Sorry you feel that way, is there anything else I can help you with".

What a BBB!

Whether you think someone is a BBB, doesn't give you the right to be abusive to whoever was on the line with you. I work in the service industry and I have never understood why people think it's ok to use service people as stepping stones. Being assertive is one thing, rude is just wrong.

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 10:28:18 GMT

Yikes.

Message Edited by Jubeyy on 07-18-2008 03:28 AM

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 10:28:40 GMT

Whether you think someone is a BBB, doesn't give you the right to be abusive to whoever was on the line with you. I work in the service industry and I have never understood why people think it's ok to use service people as stepping stones. Being assertive is one thing, rude is just wrong.

Thank you!

Message Edited by Jubeyy on 07-18-2008 03:28 AM

Re: Wamu WTF?

Anonymous — Fri, 18 Jul 2008 04:39:04 GMT

MSKIWI, YOU NEED TO RE-READ AS WELL

BBB= Better Business Bureau, not the female dogx3...

I am fully aware of the woes that CS reps go through, I was once one...before I started my own business.

Where did you guys gather that I "called her a BBB" and that I was rude to her?

ATTENTION TO DETAIL.

Jubeyy, I no longer have credit issues.