topic Re: Equifax Free TrustedID Premier - will continue indefinitely in Credit in the News

Equifax Free TrustedID Premier - [ENDING Jan 31st 2019]

iv — Fri, 02 Nov 2018 20:07:06 GMT

If you signed up for the Equifax TrustedID Premier service after the Equifax breach last year, they are now extending the initial one-year free subscription "until further notice" for free. (As well they should!)

It's not clear when/if anyone who did NOT sign up last year will be able to enroll.

"Following the cybersecurity incident announced on September 7, 2017, Equifax committed to providing TrustedID® Premier free for one year, so U.S. consumers could obtain free monitoring services and automated alerts of key changes to their Equifax®, Experian® and TransUnion® credit reports. You enrolled in TrustedID Premier, and we sincerely hope this product has been a useful tool in helping you be vigilant about your credit.

Your one year subscription is approaching expiration. Until further notice, and AT NO COST TO YOU, Equifax will extend your subscription.

No action from you is required at this time. Your TrustedID Premier subscription will automatically extend until further notice."

Re: Equifax Free TrustedID Premier - will continue indefinitely

CreditCuriosity — Sat, 08 Sep 2018 19:58:47 GMT

Better stay free.. just awaiting for all the true law suits to hit them still although consumer will see most likely only a few dollars, the lawyer that handles this class action among many other state level ones will come off rich.

Re: Equifax Free TrustedID Premier - will continue indefinitely

Anonymous — Sat, 08 Sep 2018 22:55:41 GMT

Just got the same email titled "Important Information About Your TrustedID® Premier Product", thought the free ride was over before opening it. Haven't even logged in or refresh the daily report in months, Credit Lock is the only feature that interests me.

Re: Equifax Free TrustedID Premier - will continue indefinitely

iv — Sat, 08 Sep 2018 22:57:06 GMT

@Anonymous wrote:
Just got the same email titled "Important Information About Your TrustedID® Premier Product", thought the free ride was over before opening it. Haven't even logged in or refresh the daily report in months, Credit Lock is the only feature that interest me.

At some point in the past year, they started including SPs on the daily report there, which may be of interest to some people...

Re: Equifax Free TrustedID Premier - will continue indefinitely

Anonymous — Sat, 08 Sep 2018 23:13:31 GMT

Thanks for pointing that out iv, will check it out later tonight. Love the credit lock though, allowed me to switch to the free version of TU (TrueIdentity with free TU credit lock), used to pay $10 a month for TU subscription that offered credit lock for both TU & EQ, thought I had to go back to that setup when I saw the email title, was pleasantly surprised to find they were extending it.

Re: Equifax Free TrustedID Premier - will continue indefinitely

Medic981 — Sun, 09 Sep 2018 13:01:56 GMT

@iv wrote:
If you signed up for the Equifax TrustedID Premier service after the Equifax breach last year, they are now extending the initial one-year free subscription "until further notice" for free. (As well they should!)

It's not clear when/if anyone who did NOT sign up last year will be able to enroll.

"Following the cybersecurity incident announced on September 7, 2017, Equifax committed to providing TrustedID® Premier free for one year, so U.S. consumers could obtain free monitoring services and automated alerts of key changes to their Equifax®, Experian® and TransUnion® credit reports. You enrolled in TrustedID Premier, and we sincerely hope this product has been a useful tool in helping you be vigilant about your credit.

Your one year subscription is approaching expiration. Until further notice, and AT NO COST TO YOU, Equifax will extend your subscription.

No action from you is required at this time. Your TrustedID Premier subscription will automatically extend until further notice."

This is good news!

Re: Equifax Free TrustedID Premier - will continue indefinitely

DaveInAZ — Mon, 10 Sep 2018 17:36:54 GMT

@Anonymous wrote:
Thanks for pointing that out iv, will check it out later tonight. Love the credit lock though, allowed me to switch to the free version of TU (TrueIdentity with free TU credit lock), used to pay $10 a month for TU subscription that offered credit lock for both TU & EQ, thought I had to go back to that setup when I saw the email title, was pleasantly surprised to find they were extending it.

What do you use for EX? That's the only one I couldn't find a free service with credit lock, I pay $10/mo. for Experian's IndentityWorks Plus which gives me unlimited EX Fico8 scores in addition to credit lock. I use TrueIdentity for TU. I have TustedID but haven't used it in ages, I lucked out and had a 1 month trial of EQ's Complete Premier service when the data breach was announced and they've continued that for free, it was around $30/mo. and gives unlimited EQ Fico 8 + credit lock, hope they continue that for free.

Re: Equifax Free TrustedID Premier - will continue indefinitely

Anonymous — Mon, 10 Sep 2018 18:04:18 GMT

Dave, same as you, $9.95/month Experian IdentityWorkd Plus, the only pay subscription I have.

Re: Equifax Free TrustedID Premier - will continue indefinitely

Anonymous — Fri, 21 Sep 2018 09:14:34 GMT

Shortly after it happend, I verified my info was at risk and they were supposed to send me a log in and I got the email saying they were processing as fast as they could and I would be getting more info soon, but nothing ever came!

Re: Equifax Free TrustedID Premier - will continue indefinitely

topgunvf — Wed, 26 Sep 2018 14:56:23 GMT

@iv wrote:
@Anonymous wrote:
Just got the same email titled "Important Information About Your TrustedID® Premier Product", thought the free ride was over before opening it. Haven't even logged in or refresh the daily report in months, Credit Lock is the only feature that interest me.
At some point in the past year, they started including SPs on the daily report there, which may be of interest to some people...

I've noticed this too.........quite intriguing to see all the promotional SP's that otherwise would never see except for the mailers.

Re: Equifax Free TrustedID Premier - will continue indefinitely

minski — Mon, 22 Oct 2018 00:23:56 GMT

Where do you see the SP? In the credit report? If so, how many credit reports are we allowed for free?

Re: Equifax Free TrustedID Premier - will continue indefinitely

Anonymous — Mon, 22 Oct 2018 00:29:50 GMT

@minski wrote:
Where do you see the SP? In the credit report? If so, how many credit reports are we allowed for free?

In the credit report under "inquiry", free daily report update.

Re: Equifax Free TrustedID Premier - will continue indefinitely

topgunvf — Mon, 22 Oct 2018 00:30:46 GMT

@minski wrote:
Where do you see the SP? In the credit report? If so, how many credit reports are we allowed for free?

If you signed up for the free service after the breach every day if you wanted to. And you can see all SP hits under credit inquiries when viewing the full report.

Re: Equifax Free TrustedID Premier - [ENDING Jan 31st 2019]

iv — Fri, 02 Nov 2018 20:06:46 GMT

So, "until further notice" now means Jan 31st 2019.

And Equifax is handing the monitoring for their breach over to Experian... Whiskey Tango Foxtrot?

It's not yet clear if the Experian monitoring will include 3B reports, Equifax reports, Experian reports, or just "alerts".

Important Information About Your TrustedID® Premier Product

We recently sent you an email advising you that, until further notice, we would be extending the free TrustedID® Premier subscription you enrolled in following the September 7, 2017 cybersecurity incident. We are now pleased to let you know that Equifax has chosen Experian®, one of the three nationwide credit bureaus, to provide you with an additional year of free credit monitoring service. This extension is at no cost to you , and you will not be asked to provide a credit card number or other payment information. You have until January 31, 2019 to enroll in this extension of free credit monitoring through IDnotify™, a part of Experian.

Your new product, IDnotify, includes key features for your protection similar to those included in TrustedID Premier:

3-Bureau Credit File Monitoring
$1M Identity Theft Insurance
Enhanced Internet Scanning for Social Security numbers as well as your email, phone, medical ID, passport, credit card and other personal information
Experian CreditLock

No action is required from you at this time to take advantage of the extended coverage. If for any reason you do not want to receive this extension, please click here or on the button below within 14 days to opt out.

If you do not opt out, we will share certain personal identifying information of yours with Experian so that they can validate your identity and you can securely enroll in the product.1

If you do not opt out, you will receive additional emails from Equifax in the coming weeks with more details about this free product as well as a link to enroll for the extended coverage.

You will have until January 31, 2019 to enroll. Once you successfully enroll, you will no longer receive TrustedID Premier and your credit monitoring will continue through this new product. We want to reassure you that you will continue to receive credit monitoring service during this transition. However, if you opt out of us sending your personal identifying information to Experian or do not complete enrollment, your TrustedID product will automatically expire on January 31, 2019.

For more information, visit the FAQs page.

1 Equifax will share your name, address, date of birth, social security number, and self-provided phone number and email address with Experian. Please note that as a Credit Reporting Agency, Experian currently has and is using this information (except phone number and email address) in the fulfillment of the Experian file monitoring which is part of your current service with TrustedID Premier. Experian will only use the information Equifax is sharing to confirm your identity and securely enroll you in the Experian product, and will not use it for marketing or solicitation.

Frequently Asked Questions

I was impacted by the Equifax 2017 cybersecurity incident and enrolled in TrustedID® Premier. What happens now?

You have the opportunity to:

Enroll in the Experian IDnotify product, at no cost for additional coverage; or
Opt out of the free Experian product.

Why is Equifax collaborating with Experian?

Equifax has collaborated with Experian®, one of the three nationwide credit bureaus, to provide TrustedID Premier subscribers who were impacted by the 2017 cybersecurity incident with an additional year of free credit monitoring service. Consumers who enroll in IDnotify from Experian will receive their product at no cost.

I have several months left on my TrustedID Premier subscription, but I am receiving this offer for Experian services now. Will I still receive two full years of credit monitoring?

If you decide to enroll in IDnotify, your credit monitoring service will transition from TrustedID Premier to IDnotify, but you will be given a minimum of two years of total coverage.

What happens if I locked my Equifax credit report through TrustedID Premier – will my Equifax credit report remain locked?

No, your Equifax credit report will be unlocked when your TrustedID Premier subscription expires. Also, if you enroll in the Experian IDnotify product, your TrustedID Premier product will cancel and your Equifax credit report will be unlocked.

If you have another Equifax product with Equifax Credit Lock, we recommend that you sign into that product and lock your Equifax credit report.

If you wish to restrict access to your Equifax credit report, you can place a free security freeze or sign up for our complimentary product Lock & Alert™.

What if I have a security freeze on my Equifax credit report?

If your Equifax credit report is frozen and not locked, the security freeze will stay in place.

My spouse received an email that their TrustedID Premier product was expiring; why aren’t they being extended?

While Equifax committed to providing TrustedID Premier free for one year to everyone in the United States, we extended the additional credit monitoring service through Experian for those TrustedID Premier subscribers whose information was impacted by the cybersecurity incident.

What if I don’t opt out of receiving the free product from Experian within the 14-day window?

If you do not opt out, we will share certain personal identifying information of yours with Experian so that they can confirm your identity and you can securely enroll in the product.

What if I want to cancel my TrustedID Premier product before it expires?

You can cancel your TrustedID Premier product at any time. Please be aware that if you cancel your TrustedID Premier subscription, the Experian free product with extended coverage will not be available to you.

If you wish to cancel your subscription, please call us at 1-888-548-7878.

How will Experian use that information?

Experian will use the information Equifax is sharing to confirm your identity so you can securely enroll you in the Experian product. It will not be used for marketing or solicitation.

Can I continue using TrustedID Premier for another year instead of switching to Experian?

No, your TrustedID Premier subscription will expire. We have partnered with Experian to provide TrustedID Premier subscribers who were impacted by the 2017 cybersecurity incident with an additional year of free credit monitoring service.

What if I have questions and need support?

Email Equifax Customer Care anytime at customer.care@equifax.com or call us at 888.548.7878, 8:00 AM – Midnight EST, 7 days a week.