topic Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power" in Credit in the News

"JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Anonymous — Thu, 27 Sep 2018 18:09:15 GMT

Shocked.

Article: https://www.americanbanker.com/news/jpmorgan-chase-ranks-no-1-in-customer-satisfaction-jd-power

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Revelate — Thu, 27 Sep 2018 22:29:36 GMT

Was that a "shocked" as in "no kidding."

Or a "shocked" as in "what the hell?"

For all the things that get lamented about Chase on this forum, we're a tiny outlier fraction of the general population; I for one think Chase is a good bank for the majority of things personally, other's opinion will of course vary.

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Brian_Earl_Spilner — Thu, 27 Sep 2018 22:34:52 GMT

I've never had a problem with them, which is why I keep them around as a backup. Unlike my other banks and CUs, their systems always function like they should and the timing for procrssing never varies.

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Anonymous — Fri, 28 Sep 2018 06:36:01 GMT

"What the hell" kind of shock. Chase is a good bank (I bank with them), but I thought Discover would be No. 1 in JD.

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Anonymous — Fri, 28 Sep 2018 06:36:48 GMT

@Brian_Earl_Spilner wrote:
I've never had a problem with them, which is why I keep them around as a backup. Unlike my other banks and CUs, their systems always function like they should and the timing for procrssing never varies.

+1 Agreed.

Chase's bill-payment service has yet to let me down.

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

Revelate — Fri, 28 Sep 2018 14:06:50 GMT

@Anonymous wrote:
"What the hell" kind of shock. Chase is a good bank (I bank with them), but I thought Discover would be No. 1 in JD.

Discover over the last 2 (I think) years has started various banking-oriented products but I suspect if you asked 100 people on the street virtually none of them would think of Discover as a bank.

It's an interesting question as to what would define a bank, but the technical definition which Discover absolutely meets, is likely different than public perception.

Re: "JPMorgan Chase ranks No. 1 in customer satisfaction: J.D. Power"

OmarR — Sat, 29 Sep 2018 18:53:47 GMT

@Brian_Earl_Spilner wrote:
I've never had a problem with them, which is why I keep them around as a backup. Unlike my other banks and CUs, their systems always function like they should and the timing for procrssing never varies.

NONE of my CU's or USAA exist in my state. But there is a Chase available on every corner to accept my cash deposit (on that rare chance when someone pays me in cash). They keep my $.01 safe in a checking account. I keep my Chase Freedom around for a good category, but it's always been redundant with my other cards. They are polite when I need something notarized.

I do ZERO traveling, so I am an outlier when it comes to Chase. I don't bad mouth them, but I also don't need them.

Maybe someday I will.