topic Re: Bug? Received incorrect alert in Understanding FICO® Scoring

Bug? Received incorrect alert

Mrsg714 — Wed, 30 Mar 2016 23:46:31 GMT

I got an alert today that said that my scored decreased by 23 points, but it shows an INCREASE of 23 points. I paid down a credit card and the retail account balances shows correctly, but the alert says one thing while the dashboard says another. Plus the alert is dated for 3/28. What gives? Anyone else encounter this today or ever?

Re: Bug? Received incorrect alert

Anonymous — Thu, 31 Mar 2016 00:14:59 GMT

Is this TU by any chance?

Re: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 00:21:52 GMT

Yes. It's TU

Re: Bug? Received incorrect alert

NRB525 — Thu, 31 Mar 2016 03:20:11 GMT

@Mrsg714 wrote:
Yes. It's TU

Look very closely at the text of the alert. It says "Balance Change", does not indicate a direction.

TU only reports the total balance of all cards included in that amount, so on the same day, combined in the same one alert, there could be some cards increasing, some cards decreasing. Thus, they can't commit to tell you whether all those card changes are increases or decreases, only that, on net, there was a change in total balances today.

And yes, TU routinely backdates their notifications by two days, sometimes three days.

EQ and EX, because they report individual cards, can commit to tell you what direction that card changed, either increase or decrease, and they tend to be closer to the stated date of the change, though often are still delayed a day when you actually see the alert.

Re: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 11:35:41 GMT

I'm not really concerned with the wording of the alert since I've gotten used to the ambiguous nature of TU alerts. What concerns me is that the alert indicates a 23 point drop along with a score that reflects this, but the dashboard shows a 23 point increase. I don't know which one to believe which is unfortunate given that I'm paying money for this information.

UPDATED: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 13:37:30 GMT

I called Myfico and was assured that the information I pulled on 3/30 is the accurate information as it's the most current information. I'm just going to trust the information I see on the dashboard like I've always done. I feel like it's a racket and that Transunion needs to get their act together.

Re: UPDATED: Bug? Received incorrect alert

Revelate — Thu, 31 Mar 2016 15:35:33 GMT

Well what's happening (and I only just sorta figured it out after getting alert notices and not finding it):

The alert date in the app is the reporting date of the change as recorded by the bureau when it comes to balances and similar, not the actual date the monitoring system picked it up (or even when the CRA inserted the data for that matter). Vis a vis I got a TU alert yesterday for a change which was reported on 3/27. Handy that it lined up on all 3 bureaus, but I think this is a somewhat new feature as previously I'm pretty sure I saw different dates for the same change when I looked at the data whereas I know the reporting dates on all 3 bureaus match but I couldn't begin to tell you when this behavior was actually implemented.

Re: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 15:46:52 GMT

I think the light bulb just went off. Since the alerts are delayed it's causing some really strange behavior it seems. If my hunch is correct then I understand how it's happening. I don't think this is the most efficient process though, but that's just my opinion.

Thanks everyone for your insight.

Re: Bug? Received incorrect alert

Aprile421 — Thu, 31 Mar 2016 15:55:11 GMT

I also recieved an alert for Trans Union yesterday that my score had increased 3 points, when I look at the dash board or scores. It is same score it has been for 3 months. No where other than the alert is it showing that 3 point increase.

Re: Bug? Received incorrect alert

Anonymous — Thu, 31 Mar 2016 16:50:35 GMT

@Aprile421 wrote:
I also recieved an alert for Trans Union yesterday that my score had increased 3 points, when I look at the dash board or scores. It is same score it has been for 3 months. No where other than the alert is it showing that 3 point increase.

The dashboard score won't change unless and until you pony up for a new report.

Re: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 16:57:40 GMT

@captool Has this changed recently? Usually the dashboard score changes with alerts or when you buy a new report. In my case, the report I purchased was dated AFTER the alert so the dashboard score did change. Also, is this just for TU? I just got another alert saying that Experian went up 4 points and the Dashboard reflects the additional 4 points.

Re: Bug? Received incorrect alert

Aprile421 — Thu, 31 Mar 2016 17:14:44 GMT

Hi Captool, thank you for the information. I actually just pulled a brand new report today as I changed products from the 3 bueru score and identity monitoring to 3 B report with quarterly reports. My Experian and Equifax are showing my scores correctly but TU is still not showing the change to match the alert.

Also I have had the myfico 3 bueru reporting since last year, it has always updated my scores on the dashboard as soon as the change in score has been made. The other scores besides Fico 8 do not change until a report is pulled but the dashboard scores and timeline scores are always the current score not score as of last report.

The simulator always reflects scores at time of report not current scores, but the dashboard always shows current scores reflecting the alerts.

Re: Bug? Received incorrect alert

Mrsg714 — Thu, 31 Mar 2016 17:50:24 GMT

I just got another alert saying that TU increased from 657 to 664. Of course, the dashboard did not update. It still shows 657. I'm not buying another credit report. The dashboard is saying that my score went DOWN 7 points, but it still shows 657 like it did before this latest alert.

Re: Bug? Received incorrect alert

NRB525 — Fri, 01 Apr 2016 03:37:59 GMT

@Anonymous wrote:
@Aprile421 wrote:
I also recieved an alert for Trans Union yesterday that my score had increased 3 points, when I look at the dash board or scores. It is same score it has been for 3 months. No where other than the alert is it showing that 3 point increase.
The dashboard score won't change unless and until you pony up for a new report.

What? no, my dashboard scores update the same day the Alert indicates the score change, on each of the three bureaus.

The "Highlighted Action" doesn't update until the next full report is pulled.