topic Re: Personal Profile Can't be Changed in myFICO® Forums Technical Help

Personal Profile Can't be Changed

Anonymous — Tue, 01 Feb 2011 15:22:07 GMT

When I go to my Personal Profile it has a line through it and all the boxes are really tiny on the right hand side of the page. Any help with this would be appreciated. Thanks!

Re: Personal Profile Can't be Changed

llecs — Tue, 01 Feb 2011 15:26:16 GMT

Fluke while loading? See if it happens again. If not, then bump for the resident techie(s).

Re: Personal Profile Can't be Changed

Anonymous — Tue, 01 Feb 2011 15:27:14 GMT

I tried logging out and back in and didn't change.

Re: Personal Profile Can't be Changed

llecs — Tue, 01 Feb 2011 15:31:35 GMT

When they come on today and see the thread, they may request your browser info.

Re: Personal Profile Can't be Changed

Anonymous — Tue, 01 Feb 2011 18:02:08 GMT

@Anonymous wrote:

When I go to my Personal Profile it has a line through it and all the boxes are really tiny on the right hand side of the page. Any help with this would be appreciated. Thanks!

Hi Peaches4524,

I have one trick up my sleeve I'd like you to try, go to the page in question and ctrl + scroll up and down with the mouse scroller to see if you have accidently changed your screen settings.

If that doesn't work, then can you copy and past the URL of the page and post it here and if at all possible post a screen shot.

And of course it never hurts to know what browser you are using.

Re: Personal Profile Can't be Changed

Anonymous — Tue, 01 Feb 2011 22:42:16 GMT

The Control & Scroll with the mouse just made the page bigger and smaller. I'm using Internet Explorer. I can't get the print screen to work but he addressis :

http://ficoforums.myfico.com/t5/user/myprofilepage/tab/personal-profile

@Anonymous wrote:

@Anonymous wrote:
When I go to my Personal Profile it has a line through it and all the boxes are really tiny on the right hand side of the page. Any help with this would be appreciated. Thanks!

Hi Peaches4524,

I have one trick up my sleeve I'd like you to try, go to the page in question and ctrl + scroll up and down with the mouse scroller to see if you have accidently changed your screen settings.

If that doesn't work, then can you copy and past the URL of the page and post it here and if at all possible post a screen shot.

And of course it never hurts to know what browser you are using.

Re: Personal Profile Can't be Changed

Anonymous — Wed, 02 Feb 2011 03:38:57 GMT

@Anonymous wrote:

The Control & Scroll with the mouse just made the page bigger and smaller. I'm using Internet Explorer. I can't get the print screen to work but he addressis :

http://ficoforums.myfico.com/t5/user/myprofilepage/tab/personal-profile

Peaches4524,

Thank you for trying ctrl + scroll up and down. Can you tell me which version of Internet Explorer you are using? (Go to Help, then About Internet Explorer to see which version).

One other thing you can try is to clean your cache and/or reboot your computer. I'll be talking to a technican tomorrow and I'll see if I can get some answers for you. The screen shot would be the most helpful since I can't reproduce your issue.

Re: Personal Profile Can't be Changed

Anonymous — Fri, 04 Feb 2011 13:27:27 GMT

I managed to save a screen shot as a photo but can't figure out how to post it. Help?

Re: Personal Profile Can't be Changed

Anonymous — Fri, 04 Feb 2011 20:14:11 GMT

@Anonymous wrote:

I managed to save a screen shot as a photo but can't figure out how to post it. Help?

Hi Peaches4524,

That is great! I'm sending you a Private Message --> because I don't want you to post the image here since it will have personal information on it.

Re: Personal Profile Can't be Changed

Anonymous — Sat, 05 Feb 2011 14:33:37 GMT

@Anonymous wrote:

@Anonymous wrote:
I managed to save a screen shot as a photo but can't figure out how to post it. Help?

Hi Peaches4524,

That is great! I'm sending you a Private Message --> because I don't want you to post the image here since it will have personal information on it.

Thanks Mod-Moose. I didn't sign in last night but I sent it over this morning. Looks like it sent fine. Let me know what you think.

Re: Personal Profile Can't be Changed

Anonymous — Sat, 05 Feb 2011 14:39:43 GMT

Oops, no it didn't. I sent you an e-mail that has the message I received back.

Re: Personal Profile Can't be Changed

Anonymous — Sat, 05 Feb 2011 19:01:15 GMT

Hi Peaches4524,

I'm sorry about that. I've sent you another Private Message.