Verify Identity Issue?

Anonymous — Sat, 24 Jan 2015 03:04:57 GMT

Paid for my product, instantly debited from my checking account. Got an email with a login link. Click the link, and am rewarded with this:

We were unable to confirm your identity during your last purchase attempt.

Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO product.

Your identity can be confirmed by a myFICO Customer Care agent in just a few minutes by following these steps:

1) Gather recent loan or credit card statements (the information on these statements may be used to confirm your identity).

Of course, it's Friday night after the closing hours, so I'm stuck. How long is this issue going to take to resolve? I mean, y'all coiuld verify my identity quick enough to take my cash.

Thanks.

Re: Verify Identity Issue?

Revelate — Sun, 25 Jan 2015 17:32:57 GMT

@Anonymous wrote:
Paid for my product, instantly debited from my checking account. Got an email with a login link. Click the link, and am rewarded with this:

We were unable to confirm your identity during your last purchase attempt.
Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO product.

Your identity can be confirmed by a myFICO Customer Care agent in just a few minutes by following these steps:

1) Gather recent loan or credit card statements (the information on these statements may be used to confirm your identity).

Of course, it's Friday night after the closing hours, so I'm stuck. How long is this issue going to take to resolve? I mean, y'all coiuld verify my identity quick enough to take my cash.

Thanks.

Not the right person to be answering this but this is standard if the information you provided doesn't match the records that the bureaus have for you. Happened to me just recently with Experian. Shouldn't take too long to do, but you should contact customer support or work through the bureaus directly to fix it. It's irritating to be sure but it's not too difficult to take care of but mismatches are problematic.

topic Verify Identity Issue? in myFICO® Forums Technical Help

Verify Identity Issue?

Re: Verify Identity Issue?