topic Re: Sign in issues in myFICO® Forums Technical Help

Sign in issues

DomLS3 — Tue, 09 Aug 2016 18:12:25 GMT

On top of my signature editing issue which is still unresolved, I also have a sign in issue. When I click "sign in" on the forum and enter my username/password and then click on the "You've successfully signed in, click here to return to the forum" button, it brings me back to the forum but shows that I am not signed in. The only way to get it to show I'm signed in is to click the reply button on a thread first. I then am able to see that I am signed in. Any help with either of these issues?

Thanks

Re: Sign in issues

pipeguy — Wed, 10 Aug 2016 10:24:39 GMT

@DomLS3 wrote:
On top of my signature editing issue which is still unresolved, I also have a sign in issue. When I click "sign in" on the forum and enter my username/password and then click on the "You've successfully signed in, click here to return to the forum" button, it brings me back to the forum but shows that I am not signed in. The only way to get it to show I'm signed in is to click the reply button on a thread first. I then am able to see that I am signed in. Any help with either of these issues?

Thanks

Starting yesterday afternoon (8.9.16) I am NOT able to sign on to the Community Forum message boards using Chrome - IE 9 and 10 work fine as far as signing on to the boards, but they are MUCH slower loading pages. Both IE and Chrome sign on correctly and give me scores, etc but I can;t sign on to the forums or even get to the forums using Chrome - it's NOT the ad blocker because I've turned it off for MyFico, didn't matter.

Re: Sign in issues

pipeguy — Wed, 10 Aug 2016 17:17:43 GMT

Update: Cleared my history - rebooted - seems to work now.

Strange....

Seems like EVERY time I sign on I have to clean my history using Chrome - never happened before yesterday and I have not changed anything as far as settings in Chrome.

Re: Sign in issues

gdale6 — Wed, 10 Aug 2016 21:44:59 GMT

Have same problem with Chrome and Firefox, get around it by logging on in a private browsing session. If this continues we may have to inform the platform admin.

Re: Sign in issues

jawbrkr — Thu, 11 Aug 2016 23:01:16 GMT

I am having the same issue as well. I thought I was the only one. Cant sign in unless I go all the way in and read a message.

Re: Sign in issues

DomLS3 — Fri, 12 Aug 2016 13:46:06 GMT

I guess nobody cares lol. Not a single reply from someone saying it's being fixed or even looked at.

Re: Sign in issues

pipeguy — Sun, 14 Aug 2016 03:13:00 GMT

Seems to be working okay now after the "outage" this afternoon (I assume it was a software update)

I've had to "reboot" once this morning, better than the last few days, but not fixed (aka reboot = clear my Chrome history and restart the sign in process)

Update: Back to rebooting every time I sign on. First the "ranking bug" now this....sigh.....

Re: Sign in issues

jawbrkr — Sat, 13 Aug 2016 13:54:52 GMT

Well that didnt last long. Was working for a bit and now back to the same issue.

Re: Sign in issues

Anonymous — Sat, 13 Aug 2016 23:39:33 GMT

Yea it is frustrating and is only getting worse. Hopefully they ditch this software soon and go with a more respected forum provider. This system was average back in 2005, now it's just so outdated and awful.

Re: Sign in issues

KaLin — Mon, 15 Aug 2016 19:42:10 GMT

I have forwarded this issue to the FICO admin, Kelsey.

Since FICO controls the login SSO process, they should be able to take a look at it and get it fixed.

Thanks for reporting it.

Re: Sign in issues

DomLS3 — Mon, 15 Aug 2016 21:12:20 GMT

@KaLin wrote:
I have forwarded this issue to the FICO admin, Kelsey.

Since FICO controls the login SSO process, they should be able to take a look at it and get it fixed.

Thanks for reporting it.

Thank you! Could you also report the HTML in signature problem? I have another thread on it in in this board.

Re: Sign in issues

pipeguy — Fri, 19 Aug 2016 01:25:30 GMT

Went out of town for 3 days, everything seems to be okay as of today.... fingers crossed....

Update: Still not fixed....

Strange that I don't sign on for 3+ days and it works fine, then when I go back to signing on several times a day - it's busted.

Re: Sign in issues

themanwhocan2 — Tue, 23 Aug 2016 21:23:31 GMT

I've been having these same sign in issues for days on "themanwhocan". but now, I have even worse sign in issues. I don't get the usual sign in page, and when I attempt to sign in, it gives a SSO error:

http://www.tc.umn.edu/~lemay/fico1.png

http://www.tc.umn.edu/~lemay/fico2.png

http://www.tc.umn.edu/~lemay/fico3.png

Re: Sign in issues

Jsucool761 — Tue, 23 Aug 2016 21:26:51 GMT

Receiving the same SSO error.

Asks for my username as opposed to my email address as usual.

Re: Sign in issues

Anonymous — Tue, 23 Aug 2016 22:06:02 GMT

@Jsucool761 wrote:
Receiving the same SSO error.

Asks for my username as opposed to my email address as usual.

Just started to have this same issue myself. I happen to still be signed in on my laptop - but trying to get on from my desktop doesn't seem to be working. I tried a password reset, but once I choose a new password, I'm told I don't have permission or something. I was locked out of my old forum account (@Anonymous). Would hate for that to happen again. I am able to log into the MyFico standard login - but when I click community, it brings me to the forum and I am not signed in. Clicking sign in results in exactly what Jsucool761 and themanwhocan2 have said.

The new login page appears to only be for the forums, whereas our passwords are to access the standard MyFico account page - and we don't seem to have permission to create/change forums only passwords. I hope that this issue can be fixed soon, because if I get auto-logged out of this laptop - I will lose access to this account just like before and my forum rank will be reset again .

Re: Sign in issues

Jsucool761 — Tue, 23 Aug 2016 22:43:44 GMT

@Anonymous wrote:
@Jsucool761 wrote:
Receiving the same SSO error.

Asks for my username as opposed to my email address as usual.

Just started to have this same issue myself. I happen to still be signed in on my laptop - but trying to get on from my desktop doesn't seem to be working. I tried a password reset, but once I choose a new password, I'm told I don't have permission or something. I was locked out of my old forum account (@Anonymous). Would hate for that to happen again. I am able to log into the MyFico standard login - but when I click community, it brings me to the forum and I am not signed in. Clicking sign in results in exactly what Jsucool761 and themanwhocan2 have said.

The new login page appears to only be for the forums, whereas our passwords are to access the standard MyFico account page - and we don't seem to have permission to create/change forums only passwords. I hope that this issue can be fixed soon, because if I get auto-logged out of this laptop - I will lose access to this account just like before and my forum rank will be reset again .

Haha. Same. I'll be sad. Lost my forum rank like 2 weeks ago and just got it reset.

Re: Sign in issues

baller4life — Tue, 23 Aug 2016 23:08:05 GMT

Guys I have been having the same sign in issues the past 2 hours. Then it just logged me in by itself all of a sudden. I was pretty sad to think I would have to start over with new name. Called customer service and they were NO HELP!!!

Re: Sign in issues

gdale6 — Tue, 23 Aug 2016 23:09:15 GMT

This has been a forum wide problem with no one being able to get on. I also phoned customer service to report the problem, they assured me it was being sent to be addressed immediately. If you get logged in I would suggest you stay logged in until this known to be resolved.

Re: Sign in issues

KaLin — Tue, 23 Aug 2016 23:10:55 GMT

This has been escalated to Tier 2 support to get this fixed ASAP.

As a temporary workaround, if you read a post anonymously and then click the sign in link, you should be able to sign in that way. It's the only way I was able to get in.

Re: Sign in issues

darwin_wins — Tue, 23 Aug 2016 23:18:22 GMT

I was very annoyed that I tried everything and wasn't able to get in. Good I saw this last post by Admin and got in. I was starting to wonder if I had to register again or what...