topic Re: Ability to Insert Images Gone? in myFICO® Forums Technical Help

Ability to Insert Images Gone?

EW800 — Fri, 02 Sep 2016 18:54:13 GMT

Hello,

Not sure if this is a system glitch or a change that was made, but wondering if we have lost the ability to insert an image into a message? I am no longer seeing the small picture graphic to insert an image into a message.

Thanks!

Re: Ability to Insert Images Gone?

gdale6 — Fri, 02 Sep 2016 20:09:36 GMT

@EW800 wrote:
Hello,

Not sure if this is a system glitch or a change that was made, but wondering if we have lost the ability to insert an image into a message? I am no longer seeing the small picture graphic to insert an image into a message.

Thanks!

Must have been a temporary glitch, just inserted this lighthouse pic.

Re: Ability to Insert Images Gone?

EW800 — Fri, 02 Sep 2016 20:56:40 GMT

Thanks, gdale!

The insert image icon is still missing at my end. Would you by chance have the ability at your end to look into this? I wish I could insert an image to show you!

If I remember correctly, it is normally between the "Insert/Edit Link" button and the "Align Left" button, however it is now flat out gone for me.

Thank you!

PS -- Beautiful lighthouse!

Re: Ability to Insert Images Gone?

EW800 — Sat, 03 Sep 2016 21:52:32 GMT

Just checking to see if anyone else is having this same issue? My Insert Image icon/button is still flat out gone.

Thanks!

Re: Ability to Insert Images Gone?

gdale6 — Sun, 04 Sep 2016 15:14:08 GMT

@EW800 wrote:
Thanks, gdale!

The insert image icon is still missing at my end. Would you by chance have the ability at your end to look into this? I wish I could insert an image to show you!

If I remember correctly, it is normally between the "Insert/Edit Link" button and the "Align Left" button, however it is now flat out gone for me.

Thank you!

PS -- Beautiful lighthouse!

Yes that is where it is, I cant help with it but it can be moved upstairs if its still AWOL as of today the 4th. Let us know.

Re: Ability to Insert Images Gone?

EW800 — Sun, 04 Sep 2016 16:16:50 GMT

Thank you very much, gdale! As of this morning, September 4, the icon is still MIA.

Here is a thought or two and what I have done thus far, just in the event that anything helps.

-- Just for the heck of it, I have tried multiple browsers - Chrome and IE. The icon/button is missing going through both browsers, with all history cleared.

-- As you know, off and on I have been around for many years. I did go a couple of months (roughly July and August) of just reading messages, not posting. I thought maybe the minimum number of messages counter for being able to insert images may have reset. I have posted roughly a dozen messages the last couple of days, however the icon has not reappeared.

I sincerely appreciate your assistance and kicking this upstairs, if needed. I will drop a note here right-away if I see the icon find its way home.

Thanks again!

Re: Ability to Insert Images Gone?

gdale6 — Sun, 04 Sep 2016 19:20:24 GMT

Sent PM to the platform admin asking to look into this.

Re: Ability to Insert Images Gone?

EW800 — Sun, 04 Sep 2016 19:23:39 GMT

Thanks so much! Appreciate all you do for us!

Re: Ability to Insert Images Gone?

DantGwyrdd — Mon, 05 Sep 2016 05:58:44 GMT

I don't have it either. I also seem to recall there being a third tab that allowed you to put in HTML directly which is now also missing.

https://s15.postimg.org/jhml8b5vv/myficoimgprob.jpg

Re: Ability to Insert Images Gone?

EW800 — Mon, 05 Sep 2016 14:07:26 GMT

Thanks for posting, DG! I am glad that it may not be something that I was doing wrong. I even tried multiple computers yesterday, but still found the button MIA.

gdale, thanks again for your assistance with this!

Re: Ability to Insert Images Gone?

KaLin — Tue, 06 Sep 2016 20:19:57 GMT

For those of you who were having issues, can you please check again. I tried waving my magic wand to fix this but may need to get support involved.

Re: Ability to Insert Images Gone?

EW800 — Tue, 06 Sep 2016 21:11:08 GMT

@KaLin wrote:
For those of you who were having issues, can you please check again. I tried waving my magic wand to fix this but may need to get support involved.

Hello, KaLin --

It looks like your magic wand has some excellent powers. In my case, the "Insert/Edit Image" button has found its way home.

Thank you!

Re: Ability to Insert Images Gone?

alkaline — Wed, 07 Sep 2016 00:15:49 GMT

@KaLin wrote:
For those of you who were having issues, can you please check again. I tried waving my magic wand to fix this but may need to get support involved.

I'm still having the issue - Also, any attempts to edit my signature result in the removal of any image tags... Is this something you could fix?

Re: Ability to Insert Images Gone?

DantGwyrdd — Wed, 07 Sep 2016 04:23:11 GMT

@EW800 wrote:
@KaLin wrote:
For those of you who were having issues, can you please check again. I tried waving my magic wand to fix this but may need to get support involved.

Hello, KaLin --

It looks like your magic wand has some excellent powers. In my case, the "Insert/Edit Image" button has found its way home.

Thank you!

Yep, mine's back to normal as well, including the HTML tab, thanks!

Re: Ability to Insert Images Gone?

revjamesl — Wed, 12 Apr 2017 04:02:13 GMT

@KaLin wrote:
For those of you who were having issues, can you please check again. I tried waving my magic wand to fix this but may need to get support involved.

Please fix picture deal for me too. I'm unable to post any pics. Thanks!