topic Re: Error with Images.. Can't live without 'em lol in myFICO® Forums Technical Help

Error with Images.. Can't live without 'em lol

Pikaboo-icu — Mon, 17 Dec 2018 20:19:38 GMT

What the heck is this?? Is there a file size limit?

Several of my recent images are coming out this way.

I did the regular; clear cache', restarted my computer and all that- no joy. These are all images saved to my own computer just like all the rest.

I'm a smilie addict, I'm seeking treatment. LOL

Any suggestions/info on what this is?

Thanks a million.. <--- Here's another just for good measure.

ETA: Did a test and tried to upload an image that loaded perfectly fine before- now it will not.. Somethings definitely up.

Re: Error with Images.. Can't live without 'em lol

K-in-Boston — Wed, 19 Dec 2018 02:27:45 GMT

If I try to open the links to them directly, I get an error with Exception ID: 1A491AB1. They're in Lithium, because if I try to edit your post to change the size or orientation of them, I can see them until I close that window and return to your post. There is a file size limit, but that will cause the image upload to fail and you'll get an error that the file size is too large. Not quite sure what's up with that. I would have suggested that possibly the files are corrupt, but if it is happening to files that you previously uploaded fine, that's likely not the case.

Edit: I just went to include a previously uploaded image in a thread and noticed that when I open up my photos on myFICO, I have a number of images that are displaying like that.

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Wed, 19 Dec 2018 02:46:36 GMT

Thanks K

I was just messing with it again and no joy.

Those 2 were new and the files were smaller than some I use regularly.

They appear fine, during upload, like you said but in preview or post are feezeled.

I did try one that I use regularly (had uploaded a few weeks back) and it uploaded like the above- so something is quirky in Lithium.

They were only text files before, it looks like they're trying to right themselves.

Hopefully a fix will come.

I do appreciate you having a go at it- at least I know it isn't just me.

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Sat, 22 Dec 2018 22:48:27 GMT

Still having issues with about 50% of images.

No rhyme or reason to it- large, small, GIF, JPG or PNG it doesn't matter.

Is there anyone that can contact Lithium and report or see what's up?

I tried but users can't get anything done- has to be an Admin.

It's not a big deal but it is rather frustrating.

Thanks a million.

Re: Error with Images.. Can't live without 'em lol

UncleB — Sat, 22 Dec 2018 22:51:39 GMT

@Pikaboo-icu wrote:
Still having issues with about 50% of images.
No rhyme or reason to it- large, small, GIF, JPG or PNG it doesn't matter.

Is there anyone that can contact Lithium and report or see what's up?
I tried but users can't get anything done- has to be an Admin.

It's not a big deal but it is rather frustrating.
Thanks a million.

I'll give them a shout-out and see if they know what's going on.

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Sat, 22 Dec 2018 23:04:13 GMT

@UncleB wrote:
@Pikaboo-icu wrote:
Still having issues with about 50% of images.
No rhyme or reason to it- large, small, GIF, JPG or PNG it doesn't matter.

Is there anyone that can contact Lithium and report or see what's up?
I tried but users can't get anything done- has to be an Admin.

It's not a big deal but it is rather frustrating.
Thanks a million.
I'll give them a shout-out and see if they know what's going on.

Thank YOU!!

You're my hero..

Re: Error with Images.. Can't live without 'em lol

UncleB — Sat, 22 Dec 2018 23:12:09 GMT

@Pikaboo-icu wrote:
@UncleB wrote:
@Pikaboo-icu wrote:
Still having issues with about 50% of images.
No rhyme or reason to it- large, small, GIF, JPG or PNG it doesn't matter.

Is there anyone that can contact Lithium and report or see what's up?
I tried but users can't get anything done- has to be an Admin.

It's not a big deal but it is rather frustrating.
Thanks a million.
I'll give them a shout-out and see if they know what's going on.
Thank YOU!!
You're my hero..

Anytime!

Actually, though, @K-in-Boston paved-the-way by doing the legwork that they'll surely want to see. That was the hard part.

Re: Error with Images.. Can't live without 'em lol

UncleB — Thu, 27 Dec 2018 20:02:36 GMT

Hey @Pikaboo-icu, I don't have any updates on a solution but our admin has opened a support ticket with Lithium.

Hopefully we'll have something for you soon!

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Thu, 27 Dec 2018 20:07:42 GMT

Thanks UncleB!!

I check back periodically so I appreciate the update!

Have a Safe & Happy New Year!!!

Crud this one is so awesome LOL Ok I'll use this one..

Re: Error with Images.. Can't live without 'em lol

Cindy_FICO — Wed, 09 Jan 2019 19:59:28 GMT

Is it possible to provide the original GIF file you wanted to upload?

Support team is asking - thanks

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Thu, 10 Jan 2019 05:32:30 GMT

@Cindy_FICO wrote:
Is it possible to provide the original GIF file you wanted to upload?

Support team is asking - thanks

Sure you mean an example of one of the images that won't load properly?

Not sure how I can do that- perhaps as an email attachment? OR?

Re: Error with Images.. Can't live without 'em lol

Cindy_FICO — Thu, 10 Jan 2019 18:58:32 GMT

@Pikaboo-icu wrote:

@Cindy_FICO wrote:

Is it possible to provide the original GIF file you wanted to upload?

Support team is asking - thanks

Sure you mean an example of one of the images that won't load properly?

Not sure how I can do that- perhaps as an email attachment? OR?

I think so - can you send me a PM of it?

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Thu, 10 Jan 2019 19:13:10 GMT

I'll send the PM.

The issue is: I don't think we can attach files in a pm so it will be an upload of the image the same as on the board.

I'll give it a go though..

Re: Error with Images.. Can't live without 'em lol

Pikaboo-icu — Mon, 28 Jan 2019 21:27:45 GMT

WooHoo!!! I've been testing every so often and these are 3 of the images that were corrupt and would not post before!

Y'all are getting something right in this update! THANK YOU!!!

Re: Error with Images.. Can't live without 'em lol

CreditCuriosity — Mon, 28 Jan 2019 21:29:25 GMT

@Pikaboo-icu wrote:

WooHoo!!! I've been testing every so often and these are 3 of the images that were corrupt and would not post before!

Y'all are getting something right in this update! THANK YOU!!!

Its called whack-a-mole.. Fix one and another one might pop-up