topic Re: Firefox problems? in myFICO® Forums Technical Help

Firefox problems?

wasCB14 — Tue, 02 Jun 2020 21:56:32 GMT

Is anyone else suddenly having problems accessing MF on Firefox?

On Chrome it looks normal. On Firefox, I see:

Re: Firefox problems?

UncleB — Tue, 02 Jun 2020 22:00:54 GMT

I'm using Firefox 77.0 right now, and everything is normal for me. ¯\_(ツ)_/¯

Re: Firefox problems?

gdale6 — Tue, 02 Jun 2020 22:17:37 GMT

Is fine on FF version 76 from my laptop.

Re: Firefox problems?

simplynoir — Tue, 02 Jun 2020 22:45:03 GMT

Updated to Firefox 77 on desktop and everything is fine

Re: Firefox problems?

wasCB14 — Wed, 03 Jun 2020 00:56:10 GMT

No elegant solution found.

I eventually did a reset and reinstallation of Firefox, but I have to re-enter my electronically saved passwords. Fortunately there aren't too many of them and I kept a copy stored separately. The website does look normal for me again, though.

Re: Firefox problems?

UncleB — Wed, 03 Jun 2020 02:23:20 GMT

@wasCB14 wrote:
No elegant solution found.

I eventually did a reset and reinstallation of Firefox, but I have to re-enter my electronically saved passwords. Fortunately there aren't too many of them and I kept a copy stored separately. The website does look normal for me again, though.

No need to reenter the info. Just go to the old profile (it should still be there even if you uninstalled)... on Windows the location is here: %APPDATA%\Mozilla\Firefox\Profiles\

Copy the key4.db and logins.json files from the old profile to your new one, and voila, your old passwords will be there. (Edited to add: Be sure Firefox is closed before you start.)

There's probably a more elegant way to export/import or 'backup' but for me this is the easiest way.

(I'm embarassed to admit how often I have to go through this process myself.)

Re: Firefox problems?

wasCB14 — Wed, 03 Jun 2020 02:52:02 GMT

@UncleB wrote:
@wasCB14 wrote:
No elegant solution found.

I eventually did a reset and reinstallation of Firefox, but I have to re-enter my electronically saved passwords. Fortunately there aren't too many of them and I kept a copy stored separately. The website does look normal for me again, though.
No need to reenter the info. Just go to the old profile (it should still be there even if you uninstalled)... on Windows the location is here: %APPDATA%\Mozilla\Firefox\Profiles\

Copy the key4.db and logins.json files from the old profile to your new one, and voila, your old passwords will be there. (Edited to add: Be sure Firefox is closed before you start.)

There's probably a more elegant way to export/import or 'backup' but for me this is the easiest way.

(I'm embarassed to admit how often I have to go through this process myself.)

Thanks! I got back my browsing history, too, with the "places" file.

Re: Firefox problems?

gdale6 — Fri, 05 Jun 2020 21:36:28 GMT

I now have that on Firefox and am forced to use MS Edge

Re: Firefox problems?

wasCB14 — Fri, 05 Jun 2020 23:14:41 GMT

@gdale6 wrote:
I now have that on Firefox and am forced to use MS Edge

fwiw...

The problem has not returned for me.

And I currently have 77.0.1, which I think is what I was using when the problem hit.

Re: Firefox problems?

gdale6 — Fri, 05 Jun 2020 23:38:51 GMT

@wasCB14 wrote:
@gdale6 wrote:
I now have that on Firefox and am forced to use MS Edge
fwiw...
The problem has not returned for me.
And I currently have 77.0.1, which I think is what I was using when the problem hit.

That is the version I was upgraded to yesterday and this hit today, must be a FF prob. Burned it and went back to Chrome for now

Re: Firefox problems?

gdale6 — Fri, 05 Jun 2020 23:42:48 GMT

Just discovered this same thing on Chrome if I use Duck Duck Go on the site, as soon as I whitelisted it voila back to normal.

Re: Firefox problems?

Clegga — Sat, 06 Jun 2020 06:16:22 GMT

This might be a little late, but is it possible that disabling cookies or some kind of native firefox privacy protection would have solved this? I've had websites break if I try to disable too many of those sorts of things.