topic Re: Posts not marked as "read" in myFICO® Forums Technical Help

Posts not marked as "read"

IOBA — Mon, 22 Nov 2021 17:27:24 GMT

This has been happening during the last few months.

I read a post. From start to finish. The post will be in light font, indicating I read the post. When I leave that forum, later return to the same forum, the post is in dark font again, implying that I never read it.

Under options, the mark all posts as read button does not work either -- for the topic or for the forum.

Suggestions for getting the posts to remain "read" and the unread meter to update?

Re: Posts not marked as "read"

pizzadude — Fri, 03 Dec 2021 02:20:23 GMT

Is this happening for every post that you read? Also are you on desktop or mobile, and which browser?

I haven't seen this happen before, at least the only time that I've noticed it is when someone added a new post to a thread or updated a previous response.

Re: Posts not marked as "read"

IOBA — Thu, 09 Dec 2021 18:57:19 GMT

This happens to every post, each time I go to the forums. It is like the system resets to "new" each & every time I leave a forum/go to a forum.

I use a desktop only.

Re: Posts not marked as "read"

MileHigh96 — Thu, 09 Dec 2021 19:08:00 GMT

When I am done reading every post that I am interested in, I scroll down to the bottom of the main page and use the "Mark all posts in Community as Read" link. I click on that, it marks all the posts as read, and then I log out. Next time I login, only posts that are new since my last login show as unread and haven't had a problem doing it that way.

Re: Posts not marked as "read"

pizzadude — Fri, 10 Dec 2021 00:16:43 GMT

Can you check your account settings, confirm "when I read them" or "use default" is selcted?

Re: Posts not marked as "read"

IOBA — Thu, 09 Dec 2021 21:42:14 GMT

Thanks. The settings were at default. Made the suggested changes.

On my screen, at the top of each forum, there is a button to click to say "Mark all as unread" or "Mark all as read" That is a button that doesn't always work. Today, I was able to get it to work in two forums, but not all of the forums I read.