topic Re: Forums Not Working on Chrome in myFICO® Forums Technical Help

Forums Not Working on Chrome

masspope — Sun, 05 Feb 2023 15:08:30 GMT

Recently, the forums have stopped working on Chrome. Some parts show up, but all of the message content is missing. The same issue occurs on Windows and iOS. Clearing browsing data and closing/force closing several times resolves the issue, but only for a short while.

Edit: By the way, browsers and OS's are up-to-date.

Re: Forums Not Working on Chrome

srloring13 — Sun, 05 Feb 2023 03:51:43 GMT

I'm experiencing the same problem.

Re: Forums Not Working on Chrome

CreditCuriosity — Sun, 05 Feb 2023 14:31:24 GMT

Same experiencing it Chrome on Mac. Just started out a few days ago... Switch browsers and works fine or going PRIVATE/Incognito solves it for some reason @KH-OrnEsh @Kh-Phil or @kh-jean can you please bring this up to administration and have them look at what the issue might possibly be. Not always happening, but on and off. Tagging @UncleB as well if he can think of anyone else to reach out to or if he knows any information on this.

Re: Forums Not Working on Chrome

masspope — Sun, 05 Feb 2023 15:04:29 GMT

@CreditCuriosity wrote:
...Going PRIVATE/Incognito solves it for some reason...

Unfortunately that does not always work for me either.

Re: Forums Not Working on Chrome

mgood — Sun, 05 Feb 2023 15:38:27 GMT

Yesterday afternoon/evening and this morning. First I couldn't get on with my computer, using Firefox. It worked fine on my phone. I thought maybe it was just a Firefox compatibility issue (worked fine for a couple years, but maybe some update isn't playing nice). Tried Microsoft Edge and it didn't work there either. Once in a while I can't get in with my phone now either, Android using Chrome.

I'm on the computer now, with Firefox, so it's working at the moment. But I was on briefly earlier and then it quit working again. I've logged off and back on many times, cleared cache, the usual stuff doesn't seem to have any effect.

Re: Forums Not Working on Chrome

Horseshoez — Sun, 05 Feb 2023 15:38:30 GMT

Yup, I'm running into the same issue with both Chrome and Opera; so far at least, Edge is working well.

Re: Forums Not Working on Chrome

GZG — Sun, 05 Feb 2023 20:06:45 GMT

@masspope wrote:
Recently, the forums have stopped working on Chrome. Some parts show up, but all of the message content is missing. The same issue occurs on Windows and iOS. Clearing browsing data and closing/force closing several times resolves the issue, but only for a short while.

Edit: By the way, browsers and OS's are up-to-date.

clearing cookies helped for me

Re: Forums Not Working on Chrome

SeaProbe — Sun, 05 Feb 2023 22:32:09 GMT

Still intermittent here for me, with both Safari & Firefox.

Clearing cookies doesn't help…

Re: Forums Not Working on Chrome

GZG — Sun, 05 Feb 2023 22:33:31 GMT

@SeaProbe wrote:
Still intermittent here for me, with both Safari & Firefox.

Clearing cookies doesn't help…

it's definitely intermittent for me as well

Re: Forums Not Working on Chrome

Jeffster1 — Sun, 05 Feb 2023 22:36:33 GMT

Same here. Using Safari on iPadOS. Tested it on Chrome. Still didn't work, I got nothing but a blank screen.

Re: Forums Not Working on Chrome

mgood — Sun, 05 Feb 2023 23:45:29 GMT

Yeah, it quit on me again after I posted upthread. Back on now.

Re: Forums Not Working on Chrome

Horseshoez — Mon, 06 Feb 2023 14:09:02 GMT

I'm hoping to not jinx things, but so far at least, today I have not seen any issues.

Re: Forums Not Working on Chrome

Horseshoez — Mon, 06 Feb 2023 16:18:46 GMT

Well crap, looks like I spoke (wrote) too soon; the issue just popped up for me again.

Re: Forums Not Working on Chrome

KH-OrnEsh — Mon, 06 Feb 2023 16:57:33 GMT

Thank you everyone for all the feedback. We have escalated the issue.