topic Re: Community Log In Links Not Working in myFICO® Forums Technical Help

Community Log In Links Not Working

JoeRockhead — Tue, 19 Dec 2023 16:19:06 GMT

The past couple of days I've noticed I can't log in once within the community (note community tab highlighted) using the log in/sign in links as highlighted below in the merged screen shots.

When I click the links, I get the spinning circle of death, then after several seconds it goes to a blank white screen displaying "502 Bad Gateway"

The only log in I have found that works is from the main myFico page. Then I can get into the community.... This has been the same experience on my mobile.

Just a glitch I thought someone might want to look at, thanks.

Re: Community Log In Links Not Working

GZG — Tue, 19 Dec 2023 17:07:00 GMT

can confirm, this is happening to me as well, but I never connected it to which button you used to log in, good catch

I've just been clearing cookies every time logging in didn't work and it allowed me to login after I did that

Re: Community Log In Links Not Working

JoeRockhead — Tue, 19 Dec 2023 17:15:42 GMT

@GZG wrote:
can confirm, this is happening to me as well, but I never connected it to which button you used to log in, good catch

I've just been clearing cookies every time logging in didn't work and it allowed me to login after I did that

Thanks for the tip @GZG I'll try the clearing the cookies... Didn't think about trying that. The only cookies I've been thinking about are Christmas cookies.

Re: Community Log In Links Not Working

CreditCuriosity — Tue, 19 Dec 2023 17:19:52 GMT

Same. I just close the browser and reopen it and works. They fix one thing and break one things the cycle of development

Re: Community Log In Links Not Working

pizzadude — Tue, 19 Dec 2023 21:33:53 GMT

I've noticed this happening as well, from the sign-in link I just click on "Open Link in New Private Window" and that works most of the time for me on Firefox.

Re: Community Log In Links Not Working

Horseshoez — Tue, 19 Dec 2023 22:01:02 GMT

I reported this issue several days ago, so far at least, no response.

Re: Community Log In Links Not Working

Rogue46 — Wed, 20 Dec 2023 00:07:03 GMT

Same here I thought it was just me but closing the browser and reopening seems to fix it

Re: Community Log In Links Not Working

Brian_Earl_Spilner — Wed, 20 Dec 2023 00:37:11 GMT

Definitely a cookie issue. Using incognito works.

Re: Community Log In Links Not Working

CreditCuriosity — Wed, 20 Dec 2023 00:39:22 GMT

Hopefully they fix it in a few months. They aren't the quickest with some fixes

Re: Community Log In Links Not Working

pizzadude — Thu, 21 Dec 2023 02:53:42 GMT

All links are working as expected for me this evening, we'll see if it continues tomorrow tho