topic Re: Anyone Having Trouble With TrueCredit? in General Credit Topics

Anyone Having Trouble With TrueCredit?

Anonymous — Wed, 16 Jul 2008 19:03:38 GMT

I haven't been able to update anything for 5 days. At first, when I did click update reports/scores, it just took me back to the latest versions. Since yesterday, I'm not even seeing the "update" buttons.

Anybody else seeing this?

Re: Anyone Having Trouble With TrueCredit?

Anonymous — Wed, 16 Jul 2008 19:17:13 GMT

Chazman wrote:

I haven't been able to update anything for 5 days. At first, when I did click update reports/scores, it just took me back to the latest versions. Since yesterday, I'm not even seeing the "update" buttons.

Anybody else seeing this?

Just updated about an hour ago with no issues.

Re: Anyone Having Trouble With TrueCredit?

jmbfl — Wed, 16 Jul 2008 19:19:19 GMT

This is an individual problem for you and may be based on the processing of a charge for the service to your credit card. Just call CS and tell them you are having a problem. They will be able to advise you. If they tell you to re-subscribe just do it - you will not lose any history.

Re: Anyone Having Trouble With TrueCredit?

Anonymous — Wed, 16 Jul 2008 20:16:44 GMT

Where is the refresh button, i dont think i'm looking in the right place.

Re: Anyone Having Trouble With TrueCredit?

EW800 — Wed, 16 Jul 2008 20:32:37 GMT

Chazman: I had the same issue - not able to update for a couple of days. I finally called TC customer support and was told that they are having issues with a lot of accounts that were "not working properly". The rep walked me through doing a cancellation of my account and then immediately reactivated it. The rep said that it was nothing that I had done wrong - that it was a computer issue at their end.

Re: Anyone Having Trouble With TrueCredit?

Anonymous — Thu, 17 Jul 2008 00:03:15 GMT

Thanks for the heads up!