topic Re: I don't understand TrueCredit in General Credit Topics

I don't understand TrueCredit

Anonymous — Sat, 26 Jul 2008 01:09:34 GMT

Why is TrueCredit so slow updating things? I'm just wondering if I'm doing something wrong or does it really take this long? I paid one of my cards down a lot on 6/24 and it still doesn't show the right balance a month later. And like all my balances are wrong on there. I subscribe to ScoreWatch too and I got an alert the other day about one of my balances changing and it made my score go up but it never did change on TrueCredit. Is it like this for everyone else?

Re: I don't understand TrueCredit

Anonymous — Sat, 26 Jul 2008 01:11:17 GMT

I have only been having SW and TC for the past month, but I've noticed that my TC alerts come 24 hours after my SW alerts almost to the minute. I don't know if it's like this for everyone, but I hope this helps.

Re: I don't understand TrueCredit

Anonymous — Sat, 26 Jul 2008 01:43:59 GMT

well there must be something wrong with mine then. I got a SW alert on 7/18 and still have never got anything from TC.

Re: I don't understand TrueCredit

llecs — Sat, 26 Jul 2008 02:22:34 GMT

April0507 wrote:
Why is TrueCredit so slow updating things? I'm just wondering if I'm doing something wrong or does it really take this long? I paid one of my cards down a lot on 6/24 and it still doesn't show the right balance a month later. And like all my balances are wrong on there. I subscribe to ScoreWatch too and I got an alert the other day about one of my balances changing and it made my score go up but it never did change on TrueCredit. Is it like this for everyone else?

When is your statement usually cut for that CC and which CC is it?

Re: I don't understand TrueCredit

Anonymous — Sat, 26 Jul 2008 02:47:58 GMT

TC reports what the CRA passes along.

Are you updating your reports? Keep in mind that TC is not self-updating.

When you look at your reports on TC, what is the date at the top?

Just in case you need to know, when viewing your reports or scores, look to the right. In that list of items there is one that says "update reports" or "update scores". Click that and follow the steps.

Re: I don't understand TrueCredit

Anonymous — Sat, 26 Jul 2008 05:40:26 GMT

The card is an Ebay Mastercard and I get my statements on the 12th of every month. But wow, I had no idea about having to update it myself. The credit report date is 07/05. I just clicked on update for the first time and it said that I had already updated. There was only one change. My american express card was reporting a $0 balance and then finally the other day it changed to $170 but I've had more than that on there for a long time but it only said $170. So, does this mean that I'll have to wait until 08/05 for my ebay card to update the balance? And I'll have to click on update report every month right? Thanks for all your help with this!

Re: I don't understand TrueCredit

Anonymous — Sun, 27 Jul 2008 01:29:03 GMT

You can update your TC report every 24 hours. They will send you an alert by email whenever there is a change to one of your reports. This is when I usually update mine.

Re: I don't understand TrueCredit

haulingthescoreup — Sun, 27 Jul 2008 04:29:05 GMT

@Anonymous wrote:

The card is an Ebay Mastercard and I get my statements on the 12th of every month. But wow, I had no idea about having to update it myself. The credit report date is 07/05. I just clicked on update for the first time and it said that I had already updated. There was only one change. My american express card was reporting a $0 balance and then finally the other day it changed to $170 but I've had more than that on there for a long time but it only said $170. So, does this mean that I'll have to wait until 08/05 for my ebay card to update the balance? And I'll have to click on update report every month right? Thanks for all your help with this!

You can click on it every 24 hours + 1 minute.

For others with the same question (believe me, you're not the first), pull up your current report and look on the right, under "Related Items." You'll see a link to update your report there. You have to jump through some hoops, but click and enter things, and it will update for you.

The more stuff you have on your reports, the longer it takes. You get to watch the 5 blinking circles, which is fun the first half dozen times or so.

edit to add: for the first time ever, in the 9 months or so that I've had TC, it got hung up on me last week. It kept saying that I had updated within the last 24 hours, even though the report was dated several days before. I called CS, got a great CSR (yes! really!), no language problems; she had me go through it again and tell her exactly what it said, and told me that it should be resolved within 12 hours. And it was.

Message Edited by haulingthescoreup on 07-26-2008 09:29 PM

Re: I don't understand TrueCredit

Anonymous — Sun, 27 Jul 2008 23:11:24 GMT

ok, thanks guys! that helps alot!! So, I can log into TC whenever, I just can't update the reports more than once every 24 hours +1 minute? Or can I not even log in more than once every 24 hours?

Re: I don't understand TrueCredit

Anonymous — Sun, 27 Jul 2008 23:29:50 GMT

April0507 wrote:

ok, thanks guys! that helps alot!! So, I can log into TC whenever, I just can't update the reports more than once every 24 hours +1 minute? Or can I not even log in more than once every 24 hours?

You can log in as often as you'd like, but you can only update your reports (refresh them with current data from the CRAs) every 24 hours + 1 minute.

Re: I don't understand TrueCredit

Anonymous — Tue, 29 Jul 2008 15:17:58 GMT

When you update your reports, you see the latest data that has been posted by the CRA's.

Most of my credit cards send updates to the CRA's on the same day they cut my monthly statement, and I see the changes anywhere from 2 to 10 days later. My HSBC accounts don't update as regularly -- some months they don't update at all.