topic Re: TRUECREDIT in General Credit Topics

TRUECREDIT

Anonymous — Wed, 30 Jul 2008 14:57:53 GMT

Is anyone else having problems with TC? I updated my report this morning and now I can't view it. I called customer service and they told me that I would have to wait 24 - 48 hours. UGGGHHHHH.

Re: TRUECREDIT

Anonymous — Wed, 30 Jul 2008 15:01:54 GMT

Yes, I'm having the same problem. When I try to look at my report it says:

"Unfortunately, a technical error is preventing us from displaying what you're trying to view. Please refresh the page and you should be able to see it. Thanks!"

Re: TRUECREDIT

llecs — Wed, 30 Jul 2008 15:03:06 GMT

I updated just fine an hour ago.

Edit to add....maybe I broke it.

Message Edited by llecs on 07-30-2008 11:03 AM

Re: TRUECREDIT

Anonymous — Wed, 30 Jul 2008 15:04:05 GMT

I get the same message.

Ilecs, I don't think you broke it. I tried updating 4 hours ago. Wonder why it worked for you. It's not fair.

Re: TRUECREDIT

Anonymous — Wed, 30 Jul 2008 15:35:55 GMT

Well, I just talked to customer service - AGAIN - and they told me that the problem will not be fixed today. So, I cancelled. I'm gonna take advantage of the 9.95 a month offer instead of the 14.95 a month. Now is the optimal time to do it because you have to wait 5 days to sign up again. If anyone wants the link, send me a PM.

Re: TRUECREDIT

akaniks — Wed, 30 Jul 2008 16:41:42 GMT

Their website is a joke. I can't think of any other site with as many issues as that one. It's almost worthless to call unless you are calling to cancel because their foreign reps do not know anything at all. Well... they actually screwed up my cancellation as well but it was eventually refunded.

Re: TRUECREDIT

Anonymous — Wed, 30 Jul 2008 17:56:16 GMT

I got a number for Supervisors and they are all in America. Yay! Someone who actually understands what I am saying.

Re: TRUECREDIT

Schoolbuskid — Wed, 30 Jul 2008 20:38:00 GMT

yes its definitely broke...i updated as well but cant view it!

Re: TRUECREDIT

Itsmeagain — Wed, 30 Jul 2008 20:41:46 GMT

I thought it might be because my file is locked but unlocking the file didn't help.

Re: TRUECREDIT

Anonymous — Thu, 31 Jul 2008 16:31:54 GMT

I just canceled my service. I called and told them I wasn't able to view anything in the past 48 hours and they told me I had to wait 48 more hours to be able to see...whatever...I told them I pay for hte service to have access every time I want and that this delay is not acceptable.

Re: TRUECREDIT

llecs — Thu, 31 Jul 2008 16:41:04 GMT

I was able to pull just fine a moment ago.

Re: TRUECREDIT

Anonymous — Thu, 31 Jul 2008 17:26:03 GMT

@llecs wrote:
I was able to pull just fine a moment ago.

I wonder why you are able to and we are not? I'm still getting the same message.

Re: TRUECREDIT

llecs — Thu, 31 Jul 2008 17:52:58 GMT

@Anonymous wrote:

@llecs wrote:
I was able to pull just fine a moment ago.

I wonder why you are able to and we are not? I'm still getting the same message.

There were times in the past that I was unable to either log-in or update. Sometimes it would say come back in 24 hrs after attempting to log-in or I remember getting some sort of security notice after trying to update.

I use Internet Explorer. I closed it and then re-opened it. In the menu bar , I clicked "Tools" and "Internet Options". I cleared my history, temp. internet files, and cookies. After it deleted everything, I closed IE and re-opened. I then was able to log into TrueCredit and update without any problems.

The computer saves the page so it works a bit faster when reloading. Unfortunately, if there was a glitch, that same glitch will reload.

To add...someone had the same problem once. They did the above and still had problems.

Message Edited by llecs on 07-31-2008 01:52 PM

Re: TRUECREDIT

Schoolbuskid — Thu, 31 Jul 2008 18:14:47 GMT

It allowed me to do it if finally, but it wont let my mom update or see her reports!

Re: TRUECREDIT

Anonymous — Thu, 31 Jul 2008 19:38:50 GMT

Hey kid. What did you do to finally see your reports? It still won't let me and I deleted all of my cookies and browsing history and everything. It won't even let me update.

Re: TRUECREDIT

Schoolbuskid — Thu, 31 Jul 2008 19:41:13 GMT

i just tried one more time and it let me!