topic Re: Why the long wait in General Credit Topics

Why the long wait

Anonymous — Thu, 14 Jun 2007 19:22:01 GMT

20 minutes on hold with Equfax for a couple of DOFDs. Man this is nuts. TU answered in less then a minute.

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 19:56:49 GMT

35 minutes...... Now it is a contest of wills......

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 19:58:22 GMT

I was surprised to have gotten through to TU so quickly and with so little hassle yesterday. Now I'm making a note not to have to call EQ.

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:12:46 GMT

Those hold times are b.s. and you should go around their phone system. I'll retrieve some info on reaching their corporate offices for you, and I would encourage you to go straight to the top with your needs. TransUnion has "evolved"... they've become (in my opinion) a more consumer-friendly company. Their Executive VP of Consumer Relations (Mark Marinko) was easy to reach with a problem and he even personally called my twice to assure people were working on my requests. I knew my disputes were finished with TransUnion when, out of the blue, Mr. Marinko called me a THIRD time to tell me so. I was overwhelmed by their approach. Experian and Equifax are another story. They suck at working with consumers, and they set their phones up to deliberately discourage you from calling in. They'd prefer that you use the old snail mail. I'll be back shortly with some contact info for you.

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:15:09 GMT

thanks, i appreciate the help.... 75 minutes on hold so far... Gotta leave for home in a few hours...

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:17:13 GMT

I'm sure your employer appreciates your time on hold too!

jaguls66 wrote:
thanks, i appreciate the help.... 75 minutes on hold so far... Gotta leave for home in a few hours...

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:17:50 GMT

thats, why my office is way in the back....

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:19:02 GMT

are these yahoos open 24hrs? I may just call after 9 and stay on hold all nite. my insomnia might as well be good for something.

Re: Why the long wait

Tuscani — Thu, 14 Jun 2007 20:51:59 GMT

Still on hold?

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:53:32 GMT

I only call in the early am. Their also in a better mood in the am too.

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 20:59:51 GMT

Still on hold 2 hours, right after they answer and maybe help me I am having a coniption fit on the first manager I can get to come to the phone.

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 21:04:17 GMT

I feel sorry for that person. Cos I'd be pretty ticked off after 2 hours as well!

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 21:09:08 GMT

Just placed my hold call on hold, and called again from another line. THE DEPARTMENT WAS*&^$%**&^%*&^%*&^%*&^^&*%*^&*%^&*&^%*&%**&^%*&&^%*&%&*^ CLOSED!!! Of all the unmitigated darn nerve. I waited on hold for 2 friggin hours. Only to call from another line and find out the idiots I was trying to reach left work and hour ago. Does anyone have an email or an honest to god phone number for these drooling idiots? The higher up the food chain the better. I would prefer a number to someone there who is at least multi-cellular. Tomorrow, someone at EQ is going to have a BAD BAD day.

Re: Why the long wait

MidnightVoice — Thu, 14 Jun 2007 21:11:23 GMT

jaguls66 wrote:
Just placed my hold call on hold, and called again from another line. THE DEPARTMENT WAS*&^$%**&^%*&^%*&^%*&^^&*%*^&*%^&*&^%*&%**&^%*&&^%*&%&*^ CLOSED!!! Of all the unmitigated darn nerve. I waited on hold for 2 friggin hours. Only to call from another line and find out the idiots I was trying to reach left work and hour ago. Does anyone have an email or an honest to god phone number for these drooling idiots? The higher up the food chain the better. I would prefer a number to someone there who is at least multi-cellular. Tomorrow, someone at EQ is going to have a BAD BAD day.

ROFL

Re: Why the long wait

Anonymous — Thu, 14 Jun 2007 21:23:54 GMT

Maybe the phone systems are down in India

Re: Why the long wait

Anonymous — Fri, 15 Jun 2007 13:15:52 GMT

callat at 9 on the dot, got someone in less then 30 seconds. Got my disputes started, then began discussing the )^*%*&^%*(&^( long hold time yesterday. Got 2 manager levels in 10 minutes. All i got was a sorry we were very busy yesterday, and they cannot verify that I was actaully on hold for 2hrs. So very frustrating, and ABSOLUTELY ZERO concern for leaving me on hold, except that I maight have been lying. Ah well, what did I expect.....

Re: Why the long wait

MidnightVoice — Fri, 15 Jun 2007 13:20:45 GMT

I called TrueCredit yesterday about their FAKO scores and got someone who told me FICO scores are not really relevant, and that they vary between 100 and 950

Message Edited by MidnightVoice on 06-15-2007 08:20 AM

Re: Why the long wait

Anonymous — Fri, 15 Jun 2007 14:47:33 GMT

What an incredible story. Problem is, there were probably hundreds of people across the country going through the same darn thing and nobody from Equifax either knew or cared or both.

I'd call "Steve Ely" who is listed as the North American Consumer Solutions President. There corporate office number appears to be 404-885-8000.

If you get any grief from the switchboard operator about wanting to speak with him, then go around her. Try calling another number in that group (like 404-885-8025, 8041, etc) and when someone else at Equifax answers just say "oops, they transerred my call to the wrong extension... can you please transfer me back to Steve Ely's office?"

Play the phone game with THEM for a change and when you DO reach Steve Ely or his assistant, calmly give them the details of your eternal hold time situation and then tell them what you called Equifax for in the first place. In fact, ask them for Steve's email address and send him a link to this thread on this forum so Mr. Ely can see for himself that his company is out of control and that consumers are fed up with their ways. Good luck and let us know how things go!

Re: Why the long wait

Tuscani — Sat, 16 Jun 2007 05:47:13 GMT

MidnightVoice wrote:

I called TrueCredit yesterday about their FAKO scores and got someone who told me FICO scores are not really relevant, and that they vary between 100 and 950

Message Edited by MidnightVoice on 06-15-2007 08:20 AM

HAHAHHAHAHHA!