topic Re: Trans Union Score in General Credit Topics

Trans Union Score

sleepyhead1980 — Tue, 22 Jun 2010 19:43:40 GMT

Hi All:

Every time I have attempted to purchase my Trans Union credit score, an error has occurred. I have emailed technical support to see what the issue is. Has anyone else had this problem?

Thanks!

Re: Trans Union Score

Anonymous — Tue, 22 Jun 2010 20:06:40 GMT

Purchase the score from where? This site?

Re: Trans Union Score

sleepyhead1980 — Wed, 23 Jun 2010 00:10:36 GMT

Yes, this site.

Re: Trans Union Score

Anonymous — Wed, 23 Jun 2010 03:16:15 GMT

Sorry to hear that. What exactly does it tell you?

Re: Trans Union Score

sleepyhead1980 — Wed, 23 Jun 2010 13:51:35 GMT

It says:

Sorry, an error has occurred...

We apologize that we are unable to process your request at this time. A technical error was encountered while attempting to retrieve your credit profile from TransUnion.Please try again at a later time. Please Note: Your account has not been charged. You may see a pre-authorization for the purchase on your account. These funds are held temporarily and won't be posted as an actual charge until your order is complete. If you don't complete this order, this pre-authorization will be removed by your bank after a few days.

If you are seeing this message for the second time, please click Contact Us and type "Error 730" in your Email. You can also reach us by telephone at 1-800-319-4433 Monday - Friday 6:00AM - 6:00PM or Saturday 7:00AM - 4:00PM PST.Let the customer service agent know that you are receiving Error 730 so he/she can investigate the problem.

Thank you,

myFICO® Customer Support

Re: Trans Union Score

Anonymous — Wed, 23 Jun 2010 14:20:47 GMT

Have you heard from Tech Support yet?

Re: Trans Union Score

sleepyhead1980 — Wed, 23 Jun 2010 14:53:09 GMT

No, I haven't heard anything.

Re: Trans Union Score

Barry — Wed, 23 Jun 2010 20:36:21 GMT

Hello sleepyhead1980,

Apparently there was a problem on TU's end accepting your street address as shown on your myFICO account. We've made a minor adjustment in the formatting of it and I would suggest trying your order again. Then let us know if you were or weren't succesfull.

Good luck!

-Barry

Re: Trans Union Score

sleepyhead1980 — Wed, 23 Jun 2010 22:05:06 GMT

Thank you Barry, will I be charged twice? Steph

Re: Trans Union Score

Barry — Wed, 23 Jun 2010 22:30:28 GMT

No. You haven't been charged for TU yet and won't be until you actually receive your report and score.

Re: Trans Union Score

sleepyhead1980 — Wed, 23 Jun 2010 23:28:30 GMT

Hi Barry, it worked this time! Thank you!

Re: Trans Union Score

Barry — Thu, 24 Jun 2010 00:34:27 GMT

Glad to hear it!!!

Re: Trans Union Score

Anonymous — Thu, 01 Jul 2010 02:30:27 GMT

@sleepyhead1980 wrote:
Hi All:

Every time I have attempted to purchase my Trans Union credit score, an error has occurred. I have emailed technical support to see what the issue is. Has anyone else had this problem?

Thanks!

I think is stinks that I have to pay to get an updated fico score. I spent enough money to buy MyFico and don't feel I need to spend more just to update. I've been out of work for over 9 months and every penny counts. I've gone through most of my savings and have little left.

Re: Trans Union Score

sleepyhead1980 — Thu, 08 Jul 2010 14:55:22 GMT

Hi Barry:

In reviewing my credit card statment, I was indeed charged twice for the item I purchased (see the thread to see what I am talking about). What do I need to do in order to be credited money back for the first purchase that did not work?

Thank you.

Re: Trans Union Score

Barry — Fri, 09 Jul 2010 16:17:10 GMT

Hi sleepyhead1989,

Unfortunately, I don't have access to the myFICO billing info at the moment, so I'm not going to be able to help you. Have you tried contacting myFICO Customer Care? They should be able to help. If not, or if you get help but you're still not satisfied, let me know. Good luck!

-Barry

Re: Trans Union Score

Anonymous — Sat, 10 Jul 2010 13:23:51 GMT

Hi Barry

Regarding TU, I just received my free credit report from them with two rather major discrepancies on the report. I tried going through this website to dispute these on line but keep getting redirected to order my TU report (which I already have in hand). Is there any way to just file a dispute on line with them without paying for another identical and incorrect report?

BTW -- I have the same problem with Equifax -- except only one of the disputed items is still showing on Equifax.

Thanks for any help

Re: Trans Union Score

Anonymous — Sat, 10 Jul 2010 13:40:55 GMT

@Anonymous wrote:
Hi Barry

Regarding TU, I just received my free credit report from them with two rather major discrepancies on the report. I tried going through this website to dispute these on line but keep getting redirected to order my TU report (which I already have in hand). Is there any way to just file a dispute on line with them without paying for another identical and incorrect report?

BTW -- I have the same problem with Equifax -- except only one of the disputed items is still showing on Equifax.

Thanks for any help

You can't dispute on this site if you got the report via other means.

If you got your free one from annualcreditreport.com, your reports are good for 30 days. You should be able to go to TU via that site and file your dispute.

Or go to TU directly and put the report number in and dispute that way.