topic Re: HSBC Criminally Stupid, Incompetent, or Both in General Credit Topics

HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Thu, 01 Jul 2010 23:03:13 GMT

So, I have a paid (2007) charge-off from HSBC that shows a DOFD of 2006. This is impossible, the account was sold in 2006, and I have documentation. I posted previously here:http://ficoforums.myfico.com/t5/forums/replypage/board-id/generalcredit/message-id/142867

I have a 2 yr old Experian report that shows a DOFD of OCT 2003-when sale of the account was concluded- but the actual DOFD date is 2002. The Experian report does not go back to 2002 on that particular trade-line in regard to payment history. I have disputed numerous times with CRA's, particularly Equifax, sending documentation, and requesting MOV. After typical stall tactics and 6 times trying to resolve this through equally stupid CRA's, I called HSBC. They said they are reporting a DOFD of 10/2006, but I need to contact the dept. that researches payment history if I dispute it. Instead, I sent a letter and documentation CRRM that shows the correct DOFD and evidence, demanding disclosure under FCRA statute A 609(a)(1) that requires disclosure. Predictably, I get a letter today that says they no longer own the account, and contact Collect America. I had already told HSBC over the phone and in my letter that my issue is with DOFD, not with collection agencies, explaining in detail that they need to provide documentation showing correct DOFD, otherwise I will sue. Do I now send an ITS letter? Do I call Collect America and demand removal? Can they even do that? Do I call and demand to speak to a person in authority?

Re: HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Thu, 01 Jul 2010 23:34:08 GMT

mistake above...the sale of the account was Oct 2006;when the incorrect DOFD reports..

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Sat, 03 Jul 2010 10:28:10 GMT

@ScarletFever wrote:

So, I have a paid (2007) charge-off from HSBC that shows a DOFD of 2006. This is impossible, the account was sold in 2006, and I have documentation. I posted previously here:http://ficoforums.myfico.com/t5/forums/replypage/board-id/generalcredit/message-id/142867

I have a 2 yr old Experian report that shows a DOFD of OCT 2003-when sale of the account was concluded- but the actual DOFD date is 2002. The Experian report does not go back to 2002 on that particular trade-line in regard to payment history. I have disputed numerous times with CRA's, particularly Equifax, sending documentation, and requesting MOV. After typical stall tactics and 6 times trying to resolve this through equally stupid CRA's, I called HSBC. They said they are reporting a DOFD of 10/2006, but I need to contact the dept. that researches payment history if I dispute it. Instead, I sent a letter and documentation CRRM that shows the correct DOFD and evidence, demanding disclosure under FCRA statute A 609(a)(1) that requires disclosure. Predictably, I get a letter today that says they no longer own the account, and contact Collect America. I had already told HSBC over the phone and in my letter that my issue is with DOFD, not with collection agencies, explaining in detail that they need to provide documentation showing correct DOFD, otherwise I will sue. Do I now send an ITS letter? Do I call Collect America and demand removal? Can they even do that? Do I call and demand to speak to a person in authority?

Going to small claims court and having them served should be just the thing to get HSBC to take their head out of their you-know-what.

Re: HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Sat, 03 Jul 2010 11:54:26 GMT

That's what I am thinking 06'...but they are so inattentive and disconnected from the process, upon being served, they would probably send a letter to me saying that they sold the debt!

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Sat, 03 Jul 2010 12:17:03 GMT

@ScarletFever wrote:
That's what I am thinking 06'...but they are so inattentive and disconnected from the process, upon being served, they would probably send a letter to me saying that they sold the debt!

Whomever's name is on the tradeline is the culpable party.

Re: HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Sat, 03 Jul 2010 12:42:37 GMT

You would think...question is, does HSBC realize it..LMAO..

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Tue, 06 Jul 2010 01:33:56 GMT

I'm not a big time Credit buff, but what I do know; always do it in writing...

Re: HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Tue, 06 Jul 2010 13:20:04 GMT

I do the same jroxy. Judging from responses however, they don't read it. If they did, they would address the complaints in the letter, and not just spit out banal statements that don't address our concerns at all.

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Tue, 06 Jul 2010 13:57:39 GMT

@ScarletFever wrote:
I do the same jroxy. Judging from responses however, they don't read it. If they did, they would address the complaints in the letter, and not just spit out banal statements that don't address our concerns at all.

So then what is your solution?

Re: HSBC Criminally Stupid, Incompetent, or Both

ScarletFever — Tue, 06 Jul 2010 23:24:40 GMT

When dealing with bureaucracies and uninformed employees,there is no solution. Getting results from autocratic entities like CRA's is not a neat mathematical equation. Dealing with them requires being persistent, knowing your rights, demanding results, and luck. If your correspondence falls into the wrong hands, it just gets pushed into a pile that is categorized i.e. "account sold", or "previously disputed". CSR's are not informed, and are not exactly rocket scientists. They are hourly employees looking to just regurgitate the company line, and take the easy way out.

Re: HSBC Criminally Stupid, Incompetent, or Both

Minato08 — Sun, 11 Jul 2010 04:49:32 GMT

If you have them served with process, the complaint will definitely be read. If they don't answer, you win your case by default. Being ignored works in your favor in this case.

Re: HSBC Criminally Stupid, Incompetent, or Both

Macroman — Sun, 11 Jul 2010 17:53:02 GMT

Friends don't let their friends use HSBC.

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Tue, 13 Jul 2010 23:57:21 GMT

@Macroman wrote:
Friends don't let their friends use HSBC.

That'd make a cool t-shirt.

Re: HSBC Criminally Stupid, Incompetent, or Both

Anonymous — Tue, 13 Jul 2010 20:39:21 GMT

This might not be relevant but did you call one the

back door numbers listed here on this forum and

maybe get someone with brains (however doubtful).