topic Re: Letter from Verizon Wireless - huh? in General Credit Topics

Letter from Verizon Wireless - huh?

pipeguy — Tue, 07 Feb 2012 06:38:53 GMT

After 20 plus years with Verizon Wireless, I canceled my service last November (Started with GTE Mobile, then Bell Atlantic, then Verizon). I just got tired of the price going up it seemed like every month, and txt overages, call overage, data plans, data overage, taxes, service charges, etc. Anyway, I'm now on an unlimited no contract T-Mobile plan for 50% of the cost of my "contracted" Verizon plan and it works just fine.

Today I got a letter from Verizon Wireless. You can't make this stuff up, to think its someone's' job to produce this stuff. I wonder if I'm going to be dunned for past due charges now since they are still billing me for $00.00? I scanned the letter and was going to upload it, but for the life of me I can't figure out how to post pictures on myFICO so I'll just type it out below. Note too that the bill was paid in full and reflected a $00.00 balance as of November 2011. The letter made me go "huh?" Maybe I'm missing something.....

*****

Verizon Wireless (logo)

PO Box 4003

Acworth, GA 30101

February 2, 2012

My Name

My address

RE: Verizon Wireless Account Number Ending with xxxx

Dear Customer,

Your Verizon Wireless statement is now available for viewing online.

Our records indicate that all wireless lines on your account have been discontinued. While you can still view and pay your disconnected account online using My Verizon, you will need to log on using your user name rather than your former Verizon Wireless phone number.

Please note that any future bills will be sent to you by mail.

We appreciate your business and hope to be able to serve your wireless needs again in the future.

eServices and Support

Verizon Wireless

*****

I did check online, yup a new statement was posted for Dec-Jan, billed $00.00, Balance due $00.00.

Re: Letter from Verizon Wireless - huh?

pizzadude — Tue, 07 Feb 2012 14:25:06 GMT

Nice ~ I guess that they want to make sure that you don't forget them after you have left.

Probably there is some billing reconcilliation going on, checking and double checking for anything they might have missed.....

I'd be sure to save your last bills, showing 0 balance as well. Just in case....

Re: Letter from Verizon Wireless - huh?

Anonymous — Tue, 07 Feb 2012 17:27:27 GMT

Probably just a form letter confirming that your lines are in fact discontinued, and the last statement reflects your last payment and current balance due, $0.00. But as suggested, save that letter and last statement just in case.

Re: Letter from Verizon Wireless - huh?

Anonymous — Tue, 07 Feb 2012 18:12:13 GMT

We dropped our AT&T family plan and changed over to gophones which actually was a LOT better (unlimited calls, text and internet for $50 per phone as opposed to $55 per phone for no internet, 1400 minutes per month for calls and no text).

Months after we closed the family plan I was still getting bills for $0.

I called them a couple times and finally the bills stopped coming.

They told me it was likely that the system was still kicking out bills for a while there and nothing to worry about.

Re: Letter from Verizon Wireless - huh?

Anonymous — Tue, 07 Feb 2012 18:22:26 GMT

I cancelled a Verizon Wireless account after 10+ years of service about 2 years ago. I paid the final bill in the store at time of cancellation. The following monthly billing I got a bill for $0.04. Tried to pay it on-line, No-Go. Called Verizon and they said forget it, they would make an internal adjustment. Next month, same bill.

I finally went into a store and insisted that they take my four cents and give me a receipt. I kept getting Verizon Bills for 3-4 months with a zero due as well as numerous letters and e-mails inviting me back. I haven't heard from them in a while now, but their billing closeout is apparently not as efficient as some of their other services.

I had no particular complaints with either their phone service or customer service, Like the OP my complaint was with their pricing so I voted with my wallet and went elsewhere.

Re: Letter from Verizon Wireless - huh?

pipeguy — Tue, 07 Feb 2012 19:20:45 GMT

@Anonymous wrote:
I cancelled a Verizon Wireless account after 10+ years of service about 2 years ago. I paid the final bill in the store at time of cancellation. The following monthly billing I got a bill for $0.04. Tried to pay it on-line, No-Go. Called Verizon and they said forget it, they would make an internal adjustment. Next month, same bill.

I finally went into a store and insisted that they take my four cents and give me a receipt. I kept getting Verizon Bills for 3-4 months with a zero due as well as numerous letters and e-mails inviting me back. I haven't heard from them in a while now, but their billing closeout is apparently not as efficient as some of their other services.

HA! You win your story with closing out Vzw. is better than mine ( 4 cents). I do reserve the right to re-post when Verizon starts dunning me for the $00.00 though.

The letter just seemed like a waste of paper and effort to me.

Re: Letter from Verizon Wireless - huh?

Anonymous — Tue, 07 Feb 2012 19:29:51 GMT

I switched from T-Mobile ($73 a month) to Virgin Mobile ($37 a month) and after paying the balance in full and making sure the account was definitely closed... I got a another bill this month, for $0.00 as well.

I guess it was done to confirm that I would no longer be charged by T-Mobile?

They had some nice promotional offers though, but they still don't come close to what I'm paying with Virgin Mobile.

Re: Letter from Verizon Wireless - huh?

MattH — Sat, 11 Feb 2012 17:34:55 GMT

Many years ago, shortly before moving I went in person to the Phone company office and said: I am moving out of state, here is my new work address because I don't have my new residence address yet, I want service at my old address to end on [date], how much should I pay you right now such that I will end up not owing anything? I added that I would put any toll calls on a prepaid calling card I had just purchased for use while between residences (this was before everybody had cell phones). After a few minutes of pushing buttons on her computer, she said "X dollars and Y cents" which I paid.

A couple months later at my new work address I got a bill for something like seven cents (I suppose the estimate of payoff amount had been slightly in error), I forget the exact amount but I specifically remember it was less than the postage they had paid to send me that bill. I ignored it, and never heard from them again.

Re: Letter from Verizon Wireless - huh?

Repo-ed — Sun, 12 Feb 2012 13:43:10 GMT

Contact VZW CS and ask to be transfered to In House Recovery to get any questions you have cleared up. VZW does not report to either of the 3 buearues, but the CA they sell the account to, will.

Re: Letter from Verizon Wireless - huh?

Anonymous — Sun, 12 Feb 2012 15:49:31 GMT

@Repo-ed wrote:
Contact VZW CS and ask to be transfered to In House Recovery to get any questions you have cleared up. VZW does not report to either of the 3 buearues, but the CA they sell the account to, will.

This is a YMMV situation as Verizon does report to all 3 bureau's.

There are enough testimonies on this site for contact information for GW's for Verizon because they are reporting.

Re: Letter from Verizon Wireless - huh?

Repo-ed — Sun, 12 Feb 2012 16:01:27 GMT

My apologies, I just had my information checked, and you are in fact correct. However, it takes quite sometime for VZW to report to an outside agency. They do not report late payments, suspensions or disconnects of service due to non-payment (provided you set up PA to have services restored) or the like, but they WILL report after the account has been charged-off and THEN it is sold to a CA.

They will try for as much as 1 year (or more in some cases) before reporting to the 3 agencies as a CO.

I think the reason why GW won't work, is because there isn't a group in place to read them. Only an IHR dept to speak to directly, and I'm being told they are fairly flexible SO LONG as you are within that year timeframe. Outside that timeline, and they direct you to the CA the account was sold to.

Again, my apologies.

Re: Letter from Verizon Wireless - huh?

Anonymous — Sun, 12 Feb 2012 16:43:57 GMT

@Repo-ed wrote:
My apologies, I just had my information checked, and you are in fact correct. However, it takes quite sometime for VZW to report to an outside agency. They do not report late payments, suspensions or disconnects of service due to non-payment (provided you set up PA to have services restored) or the like, but they WILL report after the account has been charged-off and THEN it is sold to a CA.

They will try for as much as 1 year (or more in some cases) before reporting to the 3 agencies as a CO.

I think the reason why GW won't work, is because there isn't a group in place to read them. Only an IHR dept to speak to directly, and I'm being told they are fairly flexible SO LONG as you are within that year timeframe. Outside that timeline, and they direct you to the CA the account was sold to.

Again, my apologies.

No apologies needed in this forum. We are all here to help and assisst as best as we can with our own knowledge and experiences.

Thank you for updating and giving more information.

Re: Letter from Verizon Wireless - huh?

Anonymous — Wed, 17 Oct 2012 23:18:39 GMT

Very Interseting. I just receive the EXACT same letter. The catch...I have not disconnected any of my lines. I called VerizonWireless and they have no record of the letter and told me it was spam.

Re: Letter from Verizon Wireless - huh?

re383209 — Thu, 18 Oct 2012 02:35:32 GMT

Just saw this post I'm rather new into the credit world but its true that wireless companies usually don't report payment history other than a collection the reasoning is that the number is still active and available if you want to come back or port out to another company I'm actually one of the guys that does this work, there is a 12 month window where that contracted number is physically your and if an overage is there say you pay $1 over we are liable to credit it to any wireless account of your choosing or a refund check but a $00 will stay in our system for our own credit check if you come back, just like a manual review or blacklist like credit card companies, of you owe us $20 bucks and wanna come back and your credit is in a "grey" area you'll have a deposit with starting back service but don't expect anything under $20 to effect you credit report in any way