topic Re: Credit Sesame Password in General Credit Topics

Credit Sesame Password

brindle26 — Tue, 08 Jan 2013 01:57:27 GMT

They sent me an email to reset my password but all that does is open a page that has an encrypted password with a button saying reset password. When I click on it I'm taken to the registration page with everything filled in but my SS. Adding my ss# opened another page telling me that my email does not match somethin or other.

Can't log in with old password and can't change PW.

Re: Credit Sesame Password

Shogun — Tue, 08 Jan 2013 03:19:09 GMT

I would contact them for technical help.

Re: Credit Sesame Password

brindle26 — Tue, 08 Jan 2013 04:06:10 GMT

I'd like to but can't find a phone number and the customer support e-mail only gives a canned response. Really no help at all.

Re: Credit Sesame Password

Anonymous — Tue, 08 Jan 2013 15:38:46 GMT

Are you sure that the email was actually from Credit Sesame? Asking AGAIN for your SS# sounds rather suspicious. It could have been a phishing email.

Re: Credit Sesame Password

Anonymous — Wed, 16 Jan 2013 00:11:51 GMT

Hello,

The password reset link in your email should direct you to a page where you are asked your security question. After answering the question, you should be asked to enter a new password.

Please try using Google Chrome or Mozilla Firefox.

You can email us directly at help@creditsesame.com

Thanks.