topic Re: EIDT problem ???? in General Credit Topics

EIDT problem ????

cuti — Thu, 15 May 2014 03:11:52 GMT

Can not log in to update my report for last couple days , anyone have the same problem like me ???

Re: EIDT problem ????

gdale6 — Thu, 15 May 2014 03:27:56 GMT

@cuti wrote:
Can not log in to update my report for last couple days , anyone have the same problem like me ???

It has been offline the last 2 eves, had no prob pulling yesterday & today in the late morning.

Re: EIDT problem ????

H4LO — Thu, 15 May 2014 03:58:54 GMT

@cuti wrote:
Can not log in to update my report for last couple days , anyone have the same problem like me ???

I've been having issues with the EDIT website. Have to go directly to MPM and log in.

They were down for maintance last night and most of today. They're up now.

Re: EIDT problem ????

SuperKirby — Fri, 16 May 2014 20:22:27 GMT

i'm still having issues. It's asking me to confirm my identity. After I type in my info, it says"

"The information you have entered is already on file. To increase security and reduce the risk of multiple charges, a member can only have one account.Please log on now."

Then when I attempt to log-in, it takes me back to the same page where it asks me to confirm my identity, therefore going in a loop!

Anyone know how to bypass this?

Re: EIDT problem ????

Anonymous — Fri, 16 May 2014 20:36:51 GMT

Same issue. Had this going on since Tuesday. Called EIDT, and after being yelled at was told its only been since Wed at 3pm Eastern and would be up in an hour. Well that was 24 hours ago..... MyPrivacyMatters said they put a tech support ticket in and could be 2-3 more days.

Re: EIDT problem ????

Involver — Fri, 16 May 2014 21:49:47 GMT

@SuperKirby wrote:
i'm still having issues. It's asking me to confirm my identity. After I type in my info, it says"

"The information you have entered is already on file. To increase security and reduce the risk of multiple charges, a member can only have one account.Please log on now."

Then when I attempt to log-in, it takes me back to the same page where it asks me to confirm my identity, therefore going in a loop!

Anyone know how to bypass this?

Click the "Forgot Password' link. You'll be able to get through.

Re: EIDT problem ????

SuperKirby — Fri, 16 May 2014 23:23:20 GMT

@Involver wrote:

Click the "Forgot Password' link. You'll be able to get through.

I tried that and got: "Your credit benefits are no longer available. If you would like to reinstate the credit benefits of your My Privacy Matters membership, please call customer service at 1-800-569-3460"

What the heck?! I signed up in October 2013 for the 12-month membership.

I guess i'll have to call them. I hate calling them. They are so rude..

Re: EIDT problem ????

SoshiHomie84 — Sat, 17 May 2014 05:46:54 GMT

I'm having the same problem -_-

Re: EIDT problem ????

DaveSignal — Sat, 17 May 2014 10:42:07 GMT

I can't get in either. I almost want to switch to Amex CreditSecure, but I don't like the CS report-view and its nice to have EIDT daily pulls. I will do it though, if they don't get it fixed next week.

Re: EIDT problem ????

IDontNeedThat — Mon, 19 May 2014 04:18:21 GMT

@SuperKirby wrote:
@Involver wrote:

Click the "Forgot Password' link. You'll be able to get through.
I tried that and got: "Your credit benefits are no longer available. If you would like to reinstate the credit benefits of your My Privacy Matters membership, please call customer service at 1-800-569-3460"

What the heck?! I signed up in October 2013 for the 12-month membership.

I guess i'll have to call them. I hate calling them. They are so rude..

I'm getting the same thing. I love being able to do daily pulls, but this is getting a little ridiculous - I haven't been able to log on in the last week!

Re: EIDT problem ????

TimeToRecover — Mon, 19 May 2014 12:23:00 GMT

Yep i have been down since last monday. I am giving them till wednesday. If it isn't up by then I am cancelling. I am not really in rebuilding anymore, just monitoring and I can do that other ways now. It was nice and I wouldn't cancel if they get it fixed.

Re: EIDT problem ????

Anonymous — Mon, 19 May 2014 15:49:32 GMT

I am not cancelling. There is literally 1 other service on the planet that offers what EIDT does. And it's more expensive (FYI, I pay $11.95/mo using a promo link I found on google).

Sometimes you're the windshield, and sometimes you're the bug.

Re: EIDT problem ????

Involver — Mon, 19 May 2014 15:38:18 GMT

There are actually at least two.

Re: EIDT problem ????

starry1 — Mon, 19 May 2014 16:26:17 GMT

I called in this morning and a very nice CSR got me back in. It's working perfectly now.

The number I called is 800-569-3460.

Re: EIDT problem ????

DaveSignal — Mon, 19 May 2014 17:56:12 GMT

Its back for me too, thankfully. Didn't even have to call, but did need to select a new username. I am glad. I like the MPM 3-in-1 format.

Re: EIDT problem ????

starry1 — Mon, 19 May 2014 18:03:30 GMT

Yeah, I had to select a new username as well, however, when I got to the identity verification questions it would stall out on me. So I called in and did the verification questions by phone and got in.

Re: EIDT problem ????

Involver — Mon, 19 May 2014 18:34:13 GMT

@starry1 wrote:
Yeah, I had to select a new username as well, however, when I got to the identity verification questions it would stall out on me. So I called in and did the verification questions by phone and got in.

Mine stalled at verification, I called a CSR who had me answer the questions but it still gets stuck at the verification page when I login. So annoying.

Re: EIDT problem ????

Anonymous — Tue, 20 May 2014 21:20:31 GMT

We're back in business!

Re: EIDT problem ????

Miscellamy — Wed, 21 May 2014 20:13:56 GMT

I called EIDT to cancel -- I was annoyed at having been locked out of my account for a solid week, and I don't really need daily pulls anymore. The woman I spoke with was very polite and friendly (in fact, I was a little surprised that she made zero attempts to retain my business), but right at the end of the call she said "I have to ask, if you don't mind: is this because of the My Privacy Matters mess this past week?" I said yes, and she said "understood."

Re: EIDT problem ????

SuperKirby — Wed, 21 May 2014 20:40:12 GMT

Finally working for me. I didn't have to call or anything. I guess they finally fixed the darn website.