topic Re: Is TrueIdentity legit? in General Credit Topics

Is TrueIdentity legit?

Anonymous — Sat, 09 Sep 2017 10:12:02 GMT

https://www.transunion.com/product/trueidentity-free-identity-protection

Looks like it's free and lets you freeze TU on/off free. Is this true? Does it require a card to signup?

Thanks!

Re: Is TrueIdentity legit?

Anonymous — Sat, 09 Sep 2017 15:56:30 GMT

I have been wondering the same.

Re: Is TrueIdentity legit?

Anonymous — Sat, 09 Sep 2017 16:30:26 GMT

Yes it is legit and completely free. Yes, you can freeze your TU account on and off. No card required to sign up. You get access to your TU report as well.

Re: Is TrueIdentity legit?

Anonymous — Sat, 09 Sep 2017 17:06:53 GMT

DaBadBoy does it lock it up just like a real freeze? Or is there a difference between the two?

Re: Is TrueIdentity legit?

Anonymous — Sat, 09 Sep 2017 17:31:35 GMT

There is a difference. "Credit Lock" appears to be a service offered by TU. This is seperate from the normal credit freeze you would put on your credit reports.

Re: Is TrueIdentity legit?

Anonymous — Sun, 10 Sep 2017 04:17:17 GMT

The lock feature doesn't seem to work for me at this moment :/ Though, it seems to have free ID Theft Insurance for up to $25,000, which is nice, I guess.

Re: Is TrueIdentity legit?

rprisco — Tue, 12 Sep 2017 09:08:51 GMT

If lock is not working, you may have a split file, I'd call TU to fix it.

Re: Is TrueIdentity legit?

Anonymous — Tue, 12 Sep 2017 12:47:09 GMT

I signed up and appears to be working. To lock your TU; on the Dashboard page, scroll down to the Membership Benefits area and click "GO" next to Credit Lock and lock from there. You will receive notifications from other services you may use that it has been locked (wallet hub, credit karma) so that you know it worked.

Re: Is TrueIdentity legit?

Artemis092 — Wed, 13 Sep 2017 20:15:12 GMT

i signed up about three days ago. Seems to be working. My Creditwise app from Cap1 alerted me that there is a security freeze on my Transunion report after I set it to locked. And yes it is free.

Re: Is TrueIdentity legit?

Anonymous — Wed, 13 Sep 2017 20:18:58 GMT

The freeze works for me as well. I was alerted there was a freeze on my TU account via one of my credit monitoring services as well.

Re: Is TrueIdentity legit?

rprisco — Wed, 13 Sep 2017 20:21:01 GMT

Ex sends an alert when an inq fails, wonder if they will do same for TU?

Re: Is TrueIdentity legit?

Anonymous — Thu, 14 Sep 2017 17:48:04 GMT

It's definitely legit, I currently also have the premium version ($19.95/month) that allows locking of both TU and EQ reports, I just signed up for the Trueidentity free version 2 days ago and it's basically the little brother version of the premium minus some features like locking EQ, I'm waiting for the enrollment email from the one year free EQ subscription to lock EQ before cancelling my TU premium.

Re: Is TrueIdentity legit?

xenon3030 — Sun, 17 Sep 2017 22:46:06 GMT

I wanted to register for it today but it could not detect my identity properly at a first step and instead, it gave a fax number to send complementary information. I passed this page to look at the other sections but now, I cannot find this page again to find the fax number. Amazingly, there is no contact information on this website (no email, phone, mail or fax). Also, fax is a very outdated technology and every 2-3 years, I see something like this that requires sending documents exclusively by fax. Not a very smart product but it is free. Does anyone know the contact information of these guys?

Re: Is TrueIdentity legit?

Anonymous — Mon, 18 Sep 2017 00:31:54 GMT

I signed up for this service last night,, however, none of my monitoring services have notified me of the lock.

Re: Is TrueIdentity legit?

Anonymous — Mon, 18 Sep 2017 00:37:07 GMT

@xenon3030 wrote:
I wanted to register for it today but it could not detect my identity properly at a first step and instead, it gave a fax number to send complementary information. I passed this page to look at the other sections but now, I cannot find this page again to find the fax number. Amazingly, there is no contact information on this website (no email, phone, mail or fax). Also, fax is a very outdated technology and every 2-3 years, I see something like this that requires sending documents exclusively by fax. Not a very smart product but it is free. Does anyone know the contact information of these guys?

Trueidentity = Transunion, I would call Transunion's support line.

Re: Is TrueIdentity legit?

xenon3030 — Mon, 18 Sep 2017 01:02:25 GMT

I called TU and I was on hold for an hour listening to the horrible brodcasting music with no success. Tomorrow morning I call again...

Re: Is TrueIdentity legit?

xenon3030 — Mon, 18 Sep 2017 13:18:05 GMT

I called TU and they completed my account over the phone. This product looks fine and gives also free TU credit report (can get also from CK).

It has other premium features like credit score monitoring, insurance, etc. with a 9.95$ monthly fee. Since I only need its lock, I didn't go for premium.

Re: Is TrueIdentity legit?

DaveInAZ — Mon, 18 Sep 2017 13:51:49 GMT

@xenon3030 wrote:
I called TU and they completed my account over the phone. This product looks fine and gives also free TU credit report (can get also from CK).

It has other premium features like credit score monitoring, insurance, etc. with a 9.95$ monthly fee. Since I only need its lock, I didn't go for premium.

Congrats on getting through & setting up your account. You might post the phone # you got through on for others who might need it.

I was able to register online last Monday, getting through the security questions. Yeah the free service is pretty basic, but all I wanted was to be able to lock & unlock my report, I get enough TU reports & scores from other services.

I checked while logged in, they don't give out any phone numbers even when you have the service.

Re: Is TrueIdentity legit?

mitchblue — Mon, 18 Sep 2017 15:38:04 GMT

I tried myself and they had trouble setting it up.. Oh well. For me it's not worth calling them.. I like things easy.. Online or bust.

Edit: So I tried again and they said I already had an account.. So I say I forgot ID and password, filled out my info they asked for.. Gave me my ID (The one I chose earlier) and enter new password.. My security question (not going to forget my Dad's MI) and birthday.. Unsucessfull.. Can't find you. Lol.

So a moment later I get email thanking me for using the lost password feature.. Click here to login. So for fun I clicked "here" and saw I was logged into TrueIdentity. I can see accounts, profile, Inquiries, Account Summary.. Except there's no info in any of that. Very strange.. maybe they populate it very slowly..

Last update I promise so I click on credit lock and it says

Status: unlocked. 100% positive it's locked.. So what the heck..

I lied ;-) So I saw that there was a free trial, after 7 days it's 0.00 / month so I thought maybe I had to do that. Afer CC info and all that jazz we don't recognize you. Lol.

It occured to me TrueIdenity is **bleep**..

Re: Is TrueIdentity legit?

Anonymous — Mon, 18 Sep 2017 17:27:20 GMT

What's the number to call for support? I still can't lock my transunion report and can't find any number for trueidentity support.