topic Re: Canceling CCT in General Credit Topics

Canceling CCT

Schwartzinator — Sun, 15 Oct 2017 03:03:05 GMT

I signed up for the 1 week trial on the 3rd and have been trying to cancel since the 6th. I’ve sent two emails and tried calling on several occasions to use the automated syestem but it doesn’t appear to be working. I do not have the time to wait for an hour or more on the phone to speak to someone. Yesterday I was charged for the first monthly subscription and am debating whether or not I want to poke the bear with a disputed transaction from Chase. How have y’all canceled your subscriptions?

Re: Canceling CCT

Anonymous — Sun, 15 Oct 2017 03:12:56 GMT

Email is the way to go. 9 times out of 10 they'll cancel your membership promptly when done via email. Twice they haven't cancelled my trial on time and I've been billed the monthly subscription and both times when I've informed them of this (again, via email) they've been extremely polite and apologetic and promptly refund my CC.

Just forward them your first email from when you request cancellation, which will be time stamped and above the forward let them know that you have been charged, are upset and would appreciate a prompt refund. Within a few days you'll see the funds returned to your CC and you'll get an apology/cancellation email from them.

I know it's annoying, but I can assure you that you won't be out any money.

Re: Canceling CCT

BrokenBones — Sun, 15 Oct 2017 06:59:53 GMT

Tried emailing them to cancel and had no success. Had to wait on the phone for about an hour to cancel

Re: Canceling CCT

Anonymous — Sun, 15 Oct 2017 15:46:10 GMT

Just put your phone on the charger and leave it on speaker while it's on hold. They'll tell you approx how long you have to wait before they put you on hold. Then go about your business (even using the phone)... I've done it, the music did about drive me batty but that was all. It's not like you have to sit pretty for an hour. You can do other things. Just have that membership ID number ready for when they do pick up.

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 00:14:14 GMT

Call Experian support number instead of the CCT number, explain to them you have been having problems canceling your CCT through multiple attempts/methods and see if they can help, little to no hold time with Experian. Last week I tried CCT for the first time, when I used the automated phone system to cancel it actually canceled my Experian Credit Works subscription instead, I called the Experian number and the CSR was able to restore my Credit Works subscription and cancel CCT all in one shot.

Re: Canceling CCT

Gmood1 — Mon, 16 Oct 2017 00:23:29 GMT

I tried to cancel as well. Got tired of being on hold. Luckily I use a prepaid card for these jokers. They can hit the card for $30 all they want. Lol
It's not going through.😂😂

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 00:26:36 GMT

They might send it to collections lol

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 01:44:36 GMT

@BrokenBones wrote:
Tried emailing them to cancel and had no success. Had to wait on the phone for about an hour to cancel

There's no such thing as having no success with this. Sure, they may hiccup and not cancel you on time and end up charging you... but you have a time stamped email of when you DID cancel, which holds up and they WILL cancel your trial and refund your card. All it takes is another email. 2 emails takes significantly less time than 1+ hour on the phone. I agree that it's annoying, especially if you see a charge and then a refund on your card, but to me it's a small price to pay to save an hour or longer of my time.

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 13:18:45 GMT

I cancelled by phone. On hold for over an hour!

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 14:34:58 GMT

+1 to brutal save your and just email them. Dv

Re: Canceling CCT

Anonymous — Mon, 16 Oct 2017 18:12:53 GMT

They did not cancel my trial when requested and I was billed. I requested a refund and they said no refunds. I warned them I would dispute with my CC company so they said they would, but three weeks later I hadn’t received it. I called again and they gave me the runaround, and when I threatened to dispute, they again claimed they would “accelerate the process”. Here it is a month later, and nothing. I will NEVER use them again. Their customer service lied to me twice and I still don’t have my refund. I’m disputing it.

Re: Canceling CCT

Anonymous — Tue, 17 Oct 2017 02:14:48 GMT

@Anonymous wrote:
They did not cancel my trial when requested and I was billed. I requested a refund and they said no refunds. I warned them I would dispute with my CC company so they said they would, but three weeks later I hadn’t received it. I called again and they gave me the runaround, and when I threatened to dispute, they again claimed they would “accelerate the process”. Here it is a month later, and nothing. I will NEVER use them again. Their customer service lied to me twice and I still don’t have my refund. I’m disputing it.

Sorry to hear this happened to you, but this seems like an outlier example to me, as I've never heard of this happening to anyone else. I've had them charge me several times in the past and they are extremely kind and quick to administer a refund.

Re: Canceling CCT

601flyguy — Tue, 17 Oct 2017 22:32:10 GMT

One workaround is to pay with a prepaid. That way, when the trial runs out they cant charge me.

Re: Canceling CCT

Schwartzinator — Fri, 20 Oct 2017 05:03:54 GMT

I am now on email number 5 spannig 12 days. Have not heard back from them. I will try calling them again on Saturday.

Re: Canceling CCT

BrokenBones — Fri, 20 Oct 2017 07:18:27 GMT

@Schwartzinator wrote:
I am now on email number 5 spannig 12 days. Have not heard back from them. I will try calling them again on Saturday.

This is why I will wait on the phone for an hour. So because they didn't respond to my first email they'll automatically respond to my second email? They don't answer my emails and charge me and I'll still end up having to call in either way.

Re: Canceling CCT

Anonymous — Fri, 20 Oct 2017 08:20:42 GMT

@BrokenBones wrote:
This is why I will wait on the phone for an hour. So because they didn't respond to my first email they'll automatically respond to my second email? They don't answer my emails and charge me and I'll still end up having to call in either way.

No you won't. Even the few times I haven't had my emails answered promptly by CCT and I've been charged, eventually they DO respond to your emails and will issue the refund, all without any phone calls. Sure this may take an extra week or so, but to me, it's well worth not having to deal with the phone call.

Re: Canceling CCT

Anonymous — Fri, 20 Oct 2017 15:24:17 GMT

Honestly, I would much rather put the phone on speaker for an hour while I do other things than deal with the uncertainties of emails that can possibly drag on for weeks.

Re: Canceling CCT

Schwartzinator — Fri, 20 Oct 2017 21:27:24 GMT

I have little time where I can leave the phone on speaker most days between class,work and other obligations otherwise I would. When I do have free time, there’s about a thousand things I’d rather do than wait on hold for an hour or more to get a refund for $30. I definitely will not be using CCT’s services again.

Re: Canceling CCT

Anonymous — Sat, 21 Oct 2017 03:34:09 GMT

@Anonymous wrote:
Honestly, I would much rather put the phone on speaker for an hour while I do other things than deal with the uncertainties of emails that can possibly drag on for weeks.

To each their own. For me, I don't have an hour to spare for this. In order for me to come up with an hour, I'd have to give up something else such as a trip to the gym, spending limited time with my son, etc. I don't ever have an hour, even with speaker phone on and doing other things that I can commit to being on hold.