topic Re: OpenSky not returning deposit after >6-months in General Credit Topics

OpenSky not returning deposit after >6-months

Anonymous — Fri, 26 Jan 2018 23:07:47 GMT

Hi community, I'm hoping for some advice on how to handle this situation. I cancelled my OpenSky secured credit card ($200 deposit) in July 2017 after successfully rebuilding credit in just under 12-months and avoiding the renewal annual fee. The account was closed and I received confirmation of this. It is now the end of Jan 2018 and I have still not received my deposit check. Since mid-November, I have contacts OpenSky five times and everytime get a rubbish response (Oh, there was a problem, it's fixed now; Oh, you should hear from us in 2-days; Oh, the check was sent yesterday; Oh... yadda yadda).

I'm a little concerned that this company is fobbing me off and have no intention of returning my money. Today, I spoke with a Supervisor who said she would call me back but, guess what, never called me back!

Anyone have any ideas?

Re: OpenSky not returning deposit after >6-months

Anonymous — Fri, 26 Jan 2018 23:23:22 GMT

CFPB complaint. Includes dates of calls, excuses, names of who you spoke with, numbers you dialed, etc.

Re: OpenSky not returning deposit after >6-months

UncleB — Sat, 27 Jan 2018 00:00:04 GMT

Hi @Anonymous, I've moved your thread to 'General Credit' to get your issue more exposure.

-UncleB

myFICO Moderator

Re: OpenSky not returning deposit after >6-months

601flyguy — Sat, 27 Jan 2018 00:59:03 GMT

Have you tried both OS numbers? One is known to be by more helpful than the other. Its floating around here

Re: OpenSky not returning deposit after >6-months

Anonymous — Sat, 27 Jan 2018 09:02:16 GMT

Oh no. Now I'm scared to cancel mine. Was getting ready to here in the next month or two also. Has anyone else had this problem?? Please advise

Re: OpenSky not returning deposit after >6-months

EvilEgg — Sat, 27 Jan 2018 17:27:20 GMT

I second the CFPB complaint. I haven't personally dealt with OpenSky, but i did have some account problems with Coinbase in the past.

Complaining to CFPB really got the ball rolling.

If you waited a reasonable amount of time, and it's not resolved, this would be the next step.

Here is a link to start a complaint.

https://www.consumerfinance.gov/complaint/

Re: OpenSky not returning deposit after >6-months

Anonymous — Mon, 29 Jan 2018 01:50:06 GMT

This makes me nervous to cancel my OpenSky card. I don't use it anymore so maybe they'll just cancel it for inactivity. Who knows. I hope this is an anomaly rather than the usual experience.

Re: OpenSky not returning deposit after >6-months

Anonymous — Mon, 29 Jan 2018 13:04:07 GMT

wrote:
This makes me nervous to cancel my OpenSky card. I don't use it anymore so maybe they'll just cancel it for inactivity. Who knows. I hope this is an anomaly rather than the usual experience.

They won't cancel it because there's an annual fee. So make sure to check your account once or twice a month to make sure that fee didn't post -- you will get reported as late to the bureaus if you ignore the fee.

Re: OpenSky not returning deposit after >6-months

Anonymous — Tue, 30 Jan 2018 00:09:53 GMT

Thank you for the help, everyone. I have submitted my complaint and will let you know how I get on.

Re: OpenSky not returning deposit after >6-months

Anonymous — Tue, 30 Jan 2018 00:11:31 GMT

Having done lots of research, I couldn't find another case so it's possible that I am a unique case. However, the wild goose chase just seems to nuts to be a one-off - surely they would have got it fixed by now...?