topic Re: NEW CCT number to cancel < wait time, etc! in General Credit Topics

NEW CCT number to cancel < wait time, etc!

Anonymous — Fri, 02 Feb 2018 03:27:24 GMT

I found a new number you can use to cancel your CCT trial membership over the phone. The two major benefits I found from this number are far lesser hold times waiting to speak with someone and that the people you speak with are 100% English-speaking. My quoted wait time was 7-9 minutes (which was accurate) and the person I dealt with was super friendly. She actually made small talk asking how my day was treating me so far. I said fantastic and asked her the same and she said that today was "her Friday" so she was looking forward to a few days off. She was also super casual, for example saying, "even though you just cancelled the trial, on the 5th you can pull your 3B report and scores again which is pretty cool." Anyway, I dig this way of ending your $1 trial membership if you're the type of person that likes using the phone. The number is 888-888-8553. Enjoy everyone!

Re: NEW CCT number to cancel < wait time, etc!

jlitnns — Fri, 02 Feb 2018 18:34:40 GMT

Thank you! I will be working on this today.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Fri, 02 Feb 2018 21:45:29 GMT

The wait time just increased to 1hr+ after this post.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Sat, 03 Feb 2018 08:37:09 GMT

The wait time just increased to 1hr+ after this post.

Well, that's no good. I suppose the benefit of an English-speaking rep with otherwise equal wait times would still be a slight win for some.

I still strongly prefer email as my means to cancel, but I know many prefer the phone.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Sat, 03 Feb 2018 18:12:21 GMT

Haha I was just kidding BBS, I have only tried CCT once and has been reluctant after reading about all the difficulties of canceling, I might just try again with this new number. Thanks for the info.

Re: NEW CCT number to cancel < wait time, etc!

Enyx — Sat, 03 Feb 2018 18:36:35 GMT

So far been on hold for 1hr 24min, the word is out! haha

Regarding CCT, my scores haven't updated since the day I signed up (scores say updated on the 29th of Jan) I was initially calling them to ask about this and see if I could get my trial restarted, but with experience of this longgggg hold think I'll just cancel trial and run away!

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Wed, 21 Feb 2018 00:21:44 GMT

I thought I'd bump this thread and add another data point. Tonight I first called the main CCT number, followed by the commonly used "alternate number" and both quoted me a wait time of, "greater than 2 hours."

I then dialed the 888 number I gave back in the first post of this thread and was quoted a wait time of, "5 to 7 minutes." The actual wait time was 8 minutes and again I was able to quickly cancel in less than 1 minute with someone who spoke English as their first language.

I definitely suggest storing this number if you're the type of person that prefers to cancel over the phone to avoid the excessive wait times of the primary and secondary numbers commonly used.

Re: NEW CCT number to cancel < wait time, etc!

jgdev — Fri, 23 Feb 2018 22:05:48 GMT

Just called this number. Expected wait times > 1 hour. So I decided to just replace my credit card info on the account with a prepaid visa card that has a couple bucks on it. I'm not waiting that long to cancel a membership.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Sat, 24 Feb 2018 08:29:06 GMT

@jgdevJust called this number. Expected wait times > 1 hour. So I decided to just replace my credit card info on the account with a prepaid visa card that has a couple bucks on it. I'm not waiting that long to cancel a membership.

Did you happen to call either of the other 2 more commonly used numbers? There were reports of 2-3 hour wait times in the last 2 days on those other 2 numbers, so if you were getting a 1 hour quote from the third number that would still be 1/2 to 1/3 of the wait time, which while ridiculous still represents a significant time savings over the standard numbers.

Nice job going with the limited balance card though, I definitely believe that's the way to go. I would send them a cancellation email though, just so you have something time-stamped with a cancellation attempt inside the 7 day trial window.

Re: NEW CCT number to cancel < wait time, etc!

jgdev — Mon, 26 Feb 2018 15:00:53 GMT

I sent them 2 cancellation emails over the last week still no response. I'm well outside the 7 day trial. I have been using it for the past 3 months but was looking to cut back some expenses.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Mon, 26 Feb 2018 21:42:44 GMT

Have they tried billing you for a full monthly membership yet? If that happens, simply reference for them your cancellation email(s) and they'll give you a prompt refund.

Re: NEW CCT number to cancel < wait time, etc!

jgdev — Tue, 27 Feb 2018 13:56:04 GMT

Oh I don't care about getting a refund. I do use the account I just didn't want any future charges so I think I'll be fine with the prepaid card on there. Still got a few weeks left on this month.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Tue, 27 Feb 2018 20:32:31 GMT

Gotcha, makes sense.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Tue, 27 Feb 2018 21:11:45 GMT

Yeah, this number lead me to an hour wait time.. I didn’t wait because I had already been on hold with them, earlier in the day, to cancel my account.

When I do the automated, it says I’m not enrolled, but they definitely just charged me.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Tue, 27 Feb 2018 22:03:02 GMT

For those of you that are saying that the number this thread references is providing you with a 1 hour wait time, please call one of the other 2 more common numbers are report back what the quoted wait time is there. If you hear wait time is "greater than 2 hours" at the other 2 numbers, while still ridiculously excessive it would mean that the wait time is half from the number provided in this thread. When I was getting quotes of 5-7 minutes from the number in this thread, quote times on the other numbers were always in the 30-60 minute range.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Thu, 08 Mar 2018 21:56:45 GMT

Another data point to add. I used the number provided in the first post of this thread at 4:45PM Eastern time today and there was literally ZERO wait time; the phone rang and was instantly picked up by a CSR. For S&Gs after cancelling, I tried calling the main CCT number and alternate number and both quoted a wait time of "greater than 1 hour and 30 minutes."

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Thu, 08 Mar 2018 22:45:54 GMT

It’s very fraudulant of them to make a phone call or email the only way to cancel. No one does this anymore, it’s too slow. Unless their point is to make you want to just quit trying to cancel. I bet you they have made their fair share of $29.95’s using this tactic.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Fri, 09 Mar 2018 00:20:00 GMT

I don't know that I'd go that far. What do you suggest, just an online-only form? An email only takes 1-2 minutes to type up and fire off, so I wouldn't say that's "too slow."

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Tue, 26 Jun 2018 16:19:01 GMT

The number lead me to an automated "woman" who could not recognize me speaking or using the keypad to submit my SSN. I called twice...it seemed like a deliberate fake out.

Then I called number 877-284-7942 as seen on the website. After supplying SSN and zip code when prompted, I was transferred directly to someone who cancelled my trial membership. No wait time on Tuesday, June 26, 2018 at 12:10pm EST. Maybe I got super lucky.

Re: NEW CCT number to cancel < wait time, etc!

Anonymous — Tue, 26 Jun 2018 16:45:51 GMT

@Anonymous wrote:
... Maybe I got super lucky.

Me too. I've cancelled 3x in the last month and had no waits using the number advertized on the website. YMMV, I guess.