topic Re: Live chat on new Capital One site design? in General Credit Topics

Live chat on new Capital One site design?

ohnomyfigo — Mon, 02 Oct 2017 11:18:46 GMT

Hey guys, Cap One just redesigned their website and I can't seem to find the live chat option, all I'm seeign is a link to their twitter. Have anyone managed to find a way to connect to live chat?

Re: Live chat on new Capital One site design?

HeavenOhio — Mon, 02 Oct 2017 12:06:52 GMT

For me, the live chat box pops up near the top of the page I happen to be looking at a minute or so after logging in.

Re: Live chat on new Capital One site design?

Anonymous — Mon, 02 Oct 2017 12:08:50 GMT

Just found it. Go to your online page and click on "More Account Services". Chat initially showed up to the right slightly away from all the services that are listed. When I refreshed the page, it appeared at the very bottom left.

Re: Live chat on new Capital One site design?

ohnomyfigo — Mon, 02 Oct 2017 12:31:20 GMT

Thanks everyone! Finally managed to find it when clicking "more account sevices." However I had to wait abotu 3 minutes before the box popped up. Clever way for them to avoid a lot of chat requests. I just hope they don't go the way of BofA and eventually phase it out entirely.

Re: Live chat on new Capital One site design?

Anonymous — Sun, 29 Oct 2017 06:53:26 GMT

@Anonymous wrote:
Just found it. Go to your online page and click on "More Account Services". Chat initially showed up to the right slightly away from all the services that are listed. When I refreshed the page, it appeared at the very bottom left.

THANKS! Been trying to figure out where it went and noticed it popped up in the middle of the banner up top earlier, but haven't been able to trigger it again. Was starting to get annoying.

Re: Live chat on new Capital One site design?

Anonymous — Sat, 13 Jan 2018 20:58:58 GMT

This is no longer accurate as of 1/13/2018.

Re: Live chat on new Capital One site design?

Anonymous — Sun, 14 Jan 2018 17:50:58 GMT

@Anonymous wrote:
This is no longer accurate as of 1/13/2018.

As of a few days ago, it was in the lower left-hand corner. It was a green circle. If I do not click on anything for about a minute a suggestion box pops up asking if I want to do a live chat.

I will admit the live chat representatives are not really helpful in my experience.

They took away secure messaging during this last site revamp

Re: Live chat on new Capital One site design?

BM3 — Tue, 27 Feb 2018 14:11:41 GMT

bump, anyone know where the chat button now is?

Re: Live chat on new Capital One site design?

BM3 — Tue, 27 Feb 2018 15:37:06 GMT

Got a rep on twiter to help: " Go to card, click on the More Account Services tab, and the chat bubble will appear in the bottom left corner. Please be sure to disable any ad blockers."

Re: Live chat on new Capital One site design?

Anonymous — Tue, 27 Feb 2018 21:11:38 GMT

@BM3wrote:
Got a rep on twiter to help: " Go to card, click on the More Account Services tab, and the chat bubble will appear in the bottom left corner. Please be sure to disable any ad blockers."

I can confirm that this works! I am speaking with a representative now asking about my credit steps progress.

Re: Live chat on new Capital One site design?

Anonymous — Tue, 17 Apr 2018 11:57:10 GMT

FWIW no chat option anymore that I can find. Maybe it's too early and chat isn't 24/7, but no amount of waiting for anything to change is working. Adblock disabled.

Re: Live chat on new Capital One site design?

Anonymous — Tue, 17 Apr 2018 12:58:55 GMT

Acording to a comment on this post, chat is only available 7am to 11pm EST. I waited until 6:55am EST and the chat button did in fact pop up for me.

Re: Live chat on new Capital One site design?

Brian_Earl_Spilner — Mon, 23 Apr 2018 16:32:51 GMT

I haven't been able to get chat working. Nothing pops up.

Re: Live chat on new Capital One site design?

BM3 — Tue, 24 Apr 2018 20:07:04 GMT

Try incognito mode. And during right hours

Re: Live chat on new Capital One site design?

Anonymous — Thu, 26 Apr 2018 17:23:53 GMT

My chat is gone again as of today. It's intermittent, though, but hasn't popped up at all in any browser, incognito or cognito.

Re: Live chat on new Capital One site design?

Anonymous — Mon, 11 Jun 2018 21:12:50 GMT

I tried to pull up the chat, but it's nowhere to be found. i tried incognito also. anyone know how to pull up chat nowadays?

Re: Live chat on new Capital One site design?

dynamicvb — Wed, 13 Jun 2018 18:01:59 GMT

It pops up for me on just about every visit. Almost to the point it's annoying. I am logged in during this so I'm not sure if you are talking about being logged into your account or just visiting their site.