topic Re: Discover chat not working? in General Credit Topics

Discover chat not working?

Anonymous — Thu, 21 Feb 2019 03:04:01 GMT

Anyone else having an issue here?

I've tried for several days now, several times each day (different hours, etc) and each time I'm getting a this feature is currently unavailable message. What gives?

Re: Discover chat not working?

Jnbmom — Thu, 21 Feb 2019 03:10:07 GMT

I just checked not working for me either.

Re: Discover chat not working?

FinStar — Thu, 21 Feb 2019 03:37:28 GMT

No issues on my end.

Re: Discover chat not working?

Jnbmom — Thu, 21 Feb 2019 03:43:47 GMT

I can send a message, but the online chat feature isn't working.

Re: Discover chat not working?

AverageJoesCredit — Thu, 21 Feb 2019 17:24:09 GMT

They were mad busy last night waited like 5-10 minutes on phone

Re: Discover chat not working?

pinkandgrey — Thu, 21 Feb 2019 18:28:33 GMT

Hmmm. I used it yesterday no problem. Strange that more than one of you are having problems.

Re: Discover chat not working?

Anonymous — Thu, 21 Feb 2019 20:45:00 GMT

I haven't tried chat, but I've been trying for 2 days now to respond to a message in my in box on their site and it won't let me reply.

Re: Discover chat not working?

Anonymous — Fri, 22 Feb 2019 02:22:55 GMT

I don't know about chat, but my FICO score did not update this month on the Discover website.

Re: Discover chat not working?

Anonymous — Fri, 22 Feb 2019 03:41:25 GMT

Tried again twice today, got the same feature currently unavailable message.

If it's a case of them being "too busy" I'd rather it throw me in a queue and simply state that the wait time is XY minutes or whatever.

Re: Discover chat not working?

Anonymous — Fri, 22 Feb 2019 05:10:23 GMT

When I worked in call centers, whenever the phone queue was too busy they shut down the chats to put us on the phone queues, maybe that’s what Disco is doing.

The holiday shopping bills are coming due, I imagine they’re very busy right now.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Fri, 22 Feb 2019 21:37:03 GMT

Off topic, but has anyone been able to chat with Discover in the last 3-4 days? I've been trying multiple times throughout each day, but always get a feature not currently available message.

Re: Discover CLI Denial (insufficient experience with CL)

FinStar — Fri, 22 Feb 2019 22:25:50 GMT

@Anonymous wrote:
Off topic, but has anyone been able to chat with Discover in the last 3-4 days? I've been trying multiple times throughout each day, but always get a feature not currently available message.

@Anonymous, to avoid hijacking the OP's thread, your post was consolidated with the exiting/active one you already have. Please refrain from cross-posting.

If you are experiencing technical issues with the chat tool, you can contact Discover directly via the alternate options they provide online.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Sat, 23 Feb 2019 01:12:52 GMT

Still no luck with Discover chat for me today. I sent them a feedback message asking them what the issue is and suggesting that it get rectified quickly.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Sat, 23 Feb 2019 21:42:40 GMT

Got back the following secure message from them when inquiring about the chat issue:

Hello Brutal,

Thank you for your message regarding our website. I understand your frustration with the technical difficulties you have encountered and I am happy to assist you today.

We have been experiencing technical difficulties with the live chat being temporarily unavailable for some customers. Please be assured that we are working to resolve this matter; however, we do not have an exact date as to when this problem will be fixed. Thank you for your patience and for taking the time to bring this to our attention. It is comments such as yours that allow us the opportunity to better serve our customers.

I appreciate your business and the opportunity to be of service. Thank you for choosing Discover.

So, basically they have no idea what the issue is, or when it will be fixed.

Re: Discover CLI Denial (insufficient experience with CL)

AverageJoesCredit — Sun, 24 Feb 2019 01:52:32 GMT

Most likely from all the smashing ive been doing lately

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Sun, 24 Feb 2019 21:18:51 GMT

Chat works for me.

My FICO scorecard has yet to update since my statement on the 17th though. I can see my February score on my statement but scorecard is still from January. Usually its updated the day after my statement so a week late is unusual.

I wonder if the issues are related at all.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Sun, 24 Feb 2019 22:01:53 GMT

@Anonymous wrote:
Chat works for me.
My FICO scorecard has yet to update since my statement on the 17th though. I can see my February score on my statement but scorecard is still from January. Usually its updated the day after my statement so a week late is unusual.
I wonder if the issues are related at all.

Same. My statement shows my FICO score from February, but online I still see the score last updated in January.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Sun, 24 Feb 2019 23:26:06 GMT

@Anonymous wrote:
Chat works for me.
My FICO scorecard has yet to update since my statement on the 17th though. I can see my February score on my statement but scorecard is still from January. Usually its updated the day after my statement so a week late is unusual.
I wonder if the issues are related at all.

Confirm your findings! No idea what is going on?

Re: Discover CLI Denial (insufficient experience with CL)

crys12065 — Sun, 24 Feb 2019 23:50:01 GMT

Chat is also not working for me and my FICO hasn’t updated online but did on my statement. Also received a verification code via text today that I didn’t request so called them and apparently it’s from one that was requested 4 days ago and it’s just coming through. They said they are having some issues right now lol.

Re: Discover CLI Denial (insufficient experience with CL)

Anonymous — Mon, 25 Feb 2019 06:38:16 GMT

My card design studio is unavailable, however the online chat worked for me and I requested a new design from there. Even the CSR said they didn’t see any reason why it wouldn’t be working for me. Also, my FICO score hasn’t updated yet either