topic Re: Equifax's Online Dispute Portal Not Working in General Credit Topics

Equifax's Online Dispute Portal Not Working

Anonymous — Thu, 25 Apr 2019 19:15:27 GMT

Since last week, I've been trying to check the status of my dispute with Equifax but I keep getting the following message:

"Sorry for the inconvenience, currently service is unavailable. Please try again later."

Has anyone had better luck with this? Thanks!

Re: Equifax's Online Dispute Portal Not Working

nax — Thu, 25 Apr 2019 20:01:19 GMT

It has been up and down for the past several weeks from my experiance. :-( I am waiting for them to catch up to TU and Ex on a dispute.

Re: Equifax's Online Dispute Portal Not Working

Anonymous — Thu, 25 Apr 2019 21:29:40 GMT

It seems as though this has been an ongoing problem for years, based on some old threads here. Do you happen to know if Equifax mails the dispute results, in addition to the online part?

@nax wrote:
It has been up and down for the past several weeks from my experiance. :-( I am waiting for them to catch up to TU and Ex on a dispute.

Re: Equifax's Online Dispute Portal Not Working

nax — Thu, 25 Apr 2019 21:55:31 GMT

I'm not sure if they snail mail, I have been getting an email from them I believe every 2 days with the usual "We are continuing to process your recent dispute; as a reminder, it may take up to 30 days to complete your dispute from the date you submitted to Equifax." I'm sure onces it's all done they will send one.

Re: Equifax's Online Dispute Portal Not Working

Anonymous — Mon, 29 Apr 2019 17:54:01 GMT

I called Equifax this morning and was told that my dispute was completed on 04/20. Since the online portal has been inaccessible, they'll send the results to me via regular mail (I don't think they automatically mail out results for online disputes). The last email I got from them was from 04/23, telling me that they were still processing my dispute.

Re: Equifax's Online Dispute Portal Not Working

dynamicvb — Mon, 29 Apr 2019 18:50:03 GMT

This has happened to me every time I have an open dispute with them. I can normally login a week or so after I get the email that the dispute was completed.

Re: Equifax's Online Dispute Portal Not Working

Anonymous — Thu, 02 May 2019 00:06:13 GMT

I experienced this last week. I called EQ and they read true results after a grueling verification process.

Re: Equifax's Online Dispute Portal Not Working

Petit3tee — Sat, 04 May 2019 03:41:00 GMT

I thought it only happened with me. I tried to dispute a student loan collection wrongly placed on my report and I kept getting the same error message on their website. So I filled the actual dispute paper form along with a statement from myself and evidence (if any) and mailed it to them. A few days later, they responded to my email and within a month, they removed that collection of my report.

Address is Equifax Information Service LLC

PO BOX 740256

Atlanta, GA 30374-0256

be sure to send certified since it contains privacy information!

Re: Equifax's Online Dispute Portal Not Working

Anonymous — Tue, 18 Jun 2019 16:13:51 GMT

After two months’ worth of attempts, I was finally able to access my dispute results online (06/13/2019). I did call the Equifax customer service twice and both times I was told that I’ll receive the results via regular mail—I still haven’t received anything.

I hope you guys have found your luck with this.

Re: Equifax's Online Dispute Portal Not Working

Anonymous — Thu, 20 Jun 2019 20:06:10 GMT

This has happened to me before, try this number 1-800-685-5000

if this doesnt work for you, they respond to this email pretty quickly as well cust.serv@equifax.com

Hope this helps

Equifax Dispute System Down....

Anonymous — Thu, 27 Jun 2019 21:40:55 GMT

I received an email letting me know my dispute has been completed. I proceed to log in and I can't. There was a number for me to call. I called the number and was told they have technical difficulties with their dispute site, but they would be more than happy to discuss the results over the phone, with identity verification, of course....what a bleeping joke

Re: Equifax Dispute System Down....

ScoreBooster — Mon, 01 Jul 2019 00:28:49 GMT

Same story here - and that is not a one time incident. So far, I've NEVER been able to access dispute results with them online and the last time I called and requested a hard copy of the results in the mail, I NEVER received them. They didn't even sent my the results by mail after my CFPB-dispute like THEY promised.

And BTW, I disputed BY CERTIFIED MAIL so I do believe they have to provide me with the results BY MAIL as well.