topic Re: Transunion Freeze Down in General Credit Topics

Unable to remove TU Freeze

credit2019 — Wed, 14 Aug 2019 10:50:09 GMT

Has anyone else had this problem in the last two days? Each time I try to login to remove the freeze, it tells me that it can not retrieve my freeze status and tells me to try again later. This began on Monday 8/12/19 and as of this writing on 8/14 I am still experiencing it.

I’m wondering if it’s something wrong with my specific account, or if everyone is having the same problem.

Re: Unable to remove TU Freeze

Anonymous — Wed, 14 Aug 2019 11:22:39 GMT

Grab the myTransUnion app and use that. In my experience, it works even when the website is down. It’s much quicker too.

Re: Unable to remove TU Freeze

credit2019 — Wed, 14 Aug 2019 12:13:47 GMT

Unfortunately the app trick didn’t work. It still says status unknown. I assume that means it is a problem specific to me then? I called the number it said to call yesterday, and the guy said the system was down. But since you were able to see and manage your status, I am not sure what to think anymore.

Re: Unable to remove TU Freeze

credit2019 — Wed, 14 Aug 2019 13:13:20 GMT

So I just got off the phone with TU. My brother recently added me as an AU to one of his cards. That should be a good thing, but unfortunately the card company reported the name with a slight misspelling. This caused TU to have not one but 2 reports on me, which killed my ability to freeze and unfreeze my report online. They are merging them now and have unfrozen my file. Kind of amazing how many things can go wrong so easily with something as important as a credit report.

Re: Unable to remove TU Freeze

Anonymous — Wed, 14 Aug 2019 13:23:34 GMT

Wow, that’s an incredibly stupid way to get a split file. Glad you are getting it fixed!

Re: Unable to remove TU Freeze

Anonymous — Wed, 14 Aug 2019 13:29:54 GMT

@Anonymous appreciate the heads up on the use of the mobile app!

Re: Unable to remove TU Freeze

Remedios — Wed, 14 Aug 2019 13:39:07 GMT

You should feel lucky split file happened on TU

If it was EQ, we'd still be talking about it 5 years from now

Re: Unable to remove TU Freeze

Anonymous — Thu, 15 Aug 2019 03:50:37 GMT

@Remedios, Ain't that the truth!

Re: Unable to remove TU Freeze

Remedios — Thu, 15 Aug 2019 12:26:08 GMT

@Anonymous Here is my EQ story

They keep putting fraud alert on my file. Mind you, no suspected fraud ever, nor will they provide me with an explanation as to why.

When I call, they say (I'm not joking) "There is no fraud alert on your file. It will be removed in 24 to 48 hrs"

Umm, lolwut??? Okay.

We do this every three months or so for the past two years. I'm really tired of them but luckily no one cares about EQ where I live, so I'm trying not to sweat it too much.

Re: Unable to remove TU Freeze

Anonymous — Thu, 15 Aug 2019 20:22:26 GMT

I would say unbelievable, but it’s Equifax so it’s very believable, unfortunately.

I’ve had an error there that I don’t even dare try to address.

Re: Unable to remove TU Freeze

Remedios — Thu, 15 Aug 2019 21:22:33 GMT

@Anonymous wrote:
I would say unbelievable, but it’s Equifax so it’s very believable, unfortunately.

I’ve had an error there that I don’t even dare try to address.

That's the exact reason why I mostly leave it alone. If it happens that EQ is pulled, verification is better than dealing with EQ

Asking them to fix something equates to them breaking 55 other things

I cannot understand the level of impunity under which all CRAs operate, though the other two seem a bit more competent most of the time (or unlike EQ, they bought new hardware/software since 1955) 🤷‍♀️

Re: Unable to remove TU Freeze

Anonymous — Thu, 15 Aug 2019 21:42:00 GMT

Agreed I feel the same way it’s an atrocity

Transunion Freeze Down

Anonymous — Sat, 17 Aug 2019 19:00:30 GMT

Is anyone else having difficulty adding or lifting a freeze through TU. Their app, wr site, automated service, and even their live help line are all unable to process the request for me.

I was going to fill out paperwork for a mortgage through my bank but haven't moved forward due to this issue over the last 2 days.

Re: Transunion Freeze Down

chiefone4u — Sun, 17 Nov 2019 02:15:16 GMT

I know this is an older thread-- I haven't been able to lift my freeze for the last three days. When I log in (which at least I can do that this week) it says "freeze status unknown try again later"

Has Transunion changed it so you can only make changes during their normal business hours? I thought the point of the website was to freeze and thaw at will?

Re: Transunion Freeze Down

Anonymous — Sun, 17 Nov 2019 10:24:03 GMT

@chiefone4u wrote:
I know this is an older thread-- I haven't been able to lift my freeze for the last three days. When I log in (which at least I can do that this week) it says "freeze status unknown try again later"

Has Transunion changed it so you can only make changes during their normal business hours? I thought the point of the website was to freeze and thaw at will?

The website goes down from time to time. Sometimes the mobile app works when the site is down but I have had to call the automated line with my PIN once before.

Re: Transunion Freeze Down

FireMedic1 — Sun, 17 Nov 2019 12:04:30 GMT

The online and phone app hasnt worked for me for almost a year. Always has the "Unknown" page. Calling to get it fixed is useless. Cant even ge online for disputes. 6 password changes and just when it starts to load the page. Server not found. So calling is all I can do.

Re: Transunion Freeze Down

Anonymous — Sun, 17 Nov 2019 14:16:01 GMT

Thats bad, sounds like you have a split file or something going on there.

Re: Transunion Freeze Down

Anonymous — Sun, 17 Nov 2019 14:54:08 GMT

@FireMedic1 wrote:
The online and phone app hasnt worked for me for almost a year. Always has the "Unknown" page. Calling to get it fixed is useless. Cant even ge online for disputes. 6 password changes and just when it starts to load the page. Server not found. So calling is all I can do.

How weird. I just checked the app and all is good for me.

Re: Transunion Freeze Down

Anonymous — Mon, 09 Dec 2019 23:13:53 GMT

IME, its usually split files from name variations. Have them check for split files and ensure all your accounts are reporting on TU.