topic Re: What's up with Transunion "credit freeze" website... in General Credit Topics

What's up with Transunion "credit freeze" website...

RickNATL — Fri, 09 Aug 2019 20:21:41 GMT

It keeps issuing "The TransUnion Credit Freeze Service is temporarily unavailable." and that's been for while now. Any thoughts?

I've called them, but the wait times and the language barrier really makes me want to manage this online, and I'm hoping someone has figured it out...

Re: What's up with Transunion "credit freeze" website...

StillKicking — Fri, 09 Aug 2019 20:27:11 GMT

Just logged in without any issues.

Re: What's up with Transunion "credit freeze" website...

RickNATL — Fri, 09 Aug 2019 20:39:49 GMT

I wonder is it my profile or something? I call in and boom, it's done...

Re: What's up with Transunion "credit freeze" website...

RickNATL — Fri, 09 Aug 2019 20:46:07 GMT

Maybe it's the browser...**shrug**

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sat, 10 Aug 2019 00:22:55 GMT

Download the myTransUnion app for your phone. Mine always works when the website was being stupid.

Re: What's up with Transunion "credit freeze" website...

Brian_Earl_Spilner — Sat, 10 Aug 2019 00:25:34 GMT

TU is a pain. I've had to make 3 different logins. It appears the 3rd one has finally stuck after 10 years

Re: What's up with Transunion "credit freeze" website...

AverageJoesCredit — Sat, 10 Aug 2019 00:46:31 GMT

I was having issues for a couple days. Super slow. Seems its back to normal now 🤔

Re: What's up with Transunion "credit freeze" website...

RickNATL — Sat, 10 Aug 2019 00:58:12 GMT

Thanks everyone...will try app

Re: What's up with Transunion "credit freeze" website...

AverageJoesCredit — Sat, 10 Aug 2019 20:19:46 GMT

I have a TU subscription so i can lock and unlock TU and Eq. Eq is a PITA if i have a freeze on lol. Snyway just noticed now you can see the Credit Freeze feature for TU on sign in page along with something called TU plus along side the usual true identity snd normal sign in . Pretty cool. If i ever decide to ditch the $20 plan and just freeze TU, seems it will be like Ex , easy to freeze and unfreeze

Re: What's up with Transunion "credit freeze" website...

RickNATL — Sat, 10 Aug 2019 20:56:15 GMT

They have bounced me to 5 depts, two of the same 800 numbers twice, nothing resolved yet. I give up....

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sat, 10 Aug 2019 21:53:50 GMT

@AverageJoesCredit wrote:
I have a TU subscription so i can lock and unlock TU and Eq. Eq is a PITA if i have a freeze on lol. Snyway just noticed now you can see the Credit Freeze feature for TU on sign in page along with something called TU plus along side the usual true identity snd normal sign in . Pretty cool. If i ever decide to ditch the $20 plan and just freeze TU, seems it will be like Ex , easy to freeze and unfreeze

Why are you paying for this stuff? Get the myTransUnion app for TransUnion management and sign up on myEquifax to manage Equifax. The only one that’s a hassle for me is Experian’s form but it’s not worth paying $10 a month for their monitoring to get access to their lock and unlock to me.

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sat, 10 Aug 2019 21:55:40 GMT

@RickNATL wrote:
They have bounced me to 5 depts, two of the same 800 numbers twice, nothing resolved yet. I give up....

Do you not have your PIN? You can remove your freeze over the phone with it.

1-888-909-8872

Re: What's up with Transunion "credit freeze" website...

RickNATL — Sat, 10 Aug 2019 23:47:50 GMT

Yes I called...

Re: What's up with Transunion "credit freeze" website...

blindambition — Sun, 11 Aug 2019 00:02:44 GMT

@RickNATL wrote:
It keeps issuing "The TransUnion Credit Freeze Service is temporarily unavailable." and that's been for while now. Any thoughts?

I've called them, but the wait times and the language barrier really makes me want to manage this online, and I'm hoping someone has figured it out...

I wonder if Apple Card rollout causing chaos on TU.

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sun, 11 Aug 2019 02:40:37 GMT

TU app works perfectly for me. But myEquifax website is spotty, but if it doesn’t work the one 800-number always does.

Re: What's up with Transunion "credit freeze" website...

AverageJoesCredit — Sun, 11 Aug 2019 14:04:35 GMT

I dont trust Equifax for anything but tell me sbout the app? Is it good, can you dispute stuff ? I need to dispute an address on my report but i fear their ineptitude more than a wrong address

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sun, 11 Aug 2019 18:56:18 GMT

@AverageJoesCredit wrote:
I dont trust Equifax for anything but tell me sbout the app? Is it good, can you dispute stuff ? I need to dispute an address on my report but i fear their ineptitude more than a wrong address

Equifax doesn’t use an app, they have the MyEquifax login. You definitely want to set that up anyway because if someone wants to steal you identity and you haven’t set up MyEquifax, they can set it up and remove your freeze without your PIN. Because Equifax...

They do have the free Lock & Alert app but that’s a lock, not a freeze, and people have found themselves locked out of their file for months when using it...

Re: What's up with Transunion "credit freeze" website...

Anonymous — Sun, 11 Aug 2019 19:31:31 GMT

AJC, Saeren is spot on. The TU app is great, but EQ, no app. You can access the website and freeze and unfreeze rather easily. Whenever that’s on the fritz, the one 800 number and your pin lock and unlock flawlessly.

EX is the only one I have locked instead of frozen because I haven’t went through the trouble yet and since I have credit works I’ve got the button.

Re: What's up with Transunion "credit freeze" website...

AverageJoesCredit — Sun, 11 Aug 2019 20:17:32 GMT

Good explanations thanks. Will check it out for sure

Re: What's up with Transunion "credit freeze" website...

Scupra — Mon, 09 Dec 2019 18:06:11 GMT

Sorry to bring back an old thread, but it's the exact same thing.. Does nobody else have an issue with TU freeze/unfreeze? I literally am forced to call every time I need it lifted or re-frozen. I have my PIN, have my TU account and have the app on my phone..Whenever I try to login via app or online it says, "Freeze Status Unknown" with some language about it being temporary. Well, its been at least a year now that I cant freeze or thaw without making a call to TU during business hours because I need a "special" team.

I cant be the only one....right?