topic Re: Am I the only one with an Experian issue? in General Credit Topics

Am I the only one with an Experian issue?

Winesnoblv — Tue, 04 Feb 2020 16:25:28 GMT

I was wondering if anyone has had the same issue with Experian that I have. I have a freeze on all my credit, but it doesn't seem Experian is complying. When applying for new credit, I am able to unfreeze both Transunion and Equifax online, however, Experian gives me an error message. When I attempt to call the phone number, I get am unable to speak to a real person. With my ss# entered, it asks me if I want to put a freeze on my account. (I have the letter with the pin from them). When I replied yes, the message said a freeze would be placed and I would receive a letter with my pin.

It seems as though when I was using Experian to monitor my credit ($24.95 per month) there was no problem, but since I cancelled that service, there now is. Any suggestions?

Thanks.

Re: Am I the only one with an Experian issue?

Anonymous — Tue, 04 Feb 2020 16:59:49 GMT

These credit freezes are a real joke. I took mine off EX when I realized that somehow I put the wrong date in for a lift and it wasn't going to freeze again until December and now it says they can't verify my info when I try to add the freeze back online, I can only lock using their stupid app, so I just threw in the towel on freezing anything. I monitor my credit like a hawk so if someone tried to do some shady fraud business I would catch it fast, it's just too much hassle to have to mail documents that can be used to steal my identity to prove my identity so I can freeze my credit. Best of luck dealing with them, I'm not a fan of EX or EQ.

Re: Am I the only one with an Experian issue?

Anonymous — Tue, 04 Feb 2020 18:36:00 GMT

Experian phones have been acting weird lately. Just call a different department and have them transfer you. I struggled to reach a real person in their dispute department for an entire morning. The menu system simply would not work correctly. Then I tried later in the day and did the same thing and it worked fine. Don't follow menu options for freeze placement or lift and just go to a dif department and tell them what you want and they can help you.

Re: Am I the only one with an Experian issue?

Queen_Etherea — Tue, 04 Feb 2020 18:36:57 GMT

If you're not paying monthly for Experian, you won't have access to their credit lock.

Re: Am I the only one with an Experian issue?

Anonymous — Tue, 04 Feb 2020 19:52:31 GMT

@Queen_Etherea wrote:
If you're not paying monthly for Experian, you won't have access to their credit lock.

A freeze and lock are two different things. A freeze is free by law.

Re: Am I the only one with an Experian issue?

Anonymous — Tue, 04 Feb 2020 19:57:15 GMT

Call this number and press 2

1-714-830-7000

https://clark.com/credit/talk-to-real-person-experian-transunion-equifax/
https://smartasset.com/credit-cards/how-to-talk-to-a-credit-bureau

Re: Am I the only one with an Experian issue?

Winesnoblv — Wed, 05 Feb 2020 17:08:49 GMT

@Morpho Thank you.