topic Re: EQ Score Won't Update Unless I Buy a Report in General Credit Topics

EQ Score Won't Update Unless I Buy a Report

kberly69 — Sun, 06 Sep 2020 14:21:00 GMT

I recently subscribed again to MyFico in preparation for a mortgage. I get alerts for everything on all three bureaus but EQs score does not change. There was a 52/53 point difference so I called MyFico. I was told then it was EQs issue so I called them repeatedly, fruitlessly and frustratingly (I seriously don't think they should be allowed to be the keeper of an ant farm much less sensitive information- hate to think of the circus they call a business pre-breach). Anyway, I gave up on that and through a search of the forums found a post I now can't relocate about buying a report to force a score update. I did and it worked.

Now, a few more alerts later and no score change despite the other two rising, I have the same issue. I plan to call MyFico on Tuesday but does anyone know whats up with this? Frustrating to say the least and to have to pay twice to see where I stand is not OK.

Re: EQ Score Won't Update Unless I Buy a Report

Trudy — Sun, 06 Sep 2020 19:41:04 GMT

Are you talking about your MTG score updates?

myFICO's subscription only provide score updates for F8 in between reports. So you would not see any other score models change until you pull your next report. The scores seen on the dashboard for all but F8 will be from the last report you pulled.

In addition, alerts are spotty at best. Some people report better results but having an EX subscription that updates daily is proof that the F8 alerts you're supposed to get with a myFICO subscription do not come through timely and sometimes not at all. I've had 2 F8 score changes with EX in August and have not received an alert yet. Same with changes to TU as I can see the change in balances (which is considered an alertable event), sometimes 2 weeks before I get an alert from myFICO. But when you pull your report (purchase or part of your subscription), at that time they pull the information from the credit bureaus and will provide to-date changes/updates.

Side note: There has been numerous posts recently about problems with EQ data, not so much score changes.

Re: EQ Score Won't Update Unless I Buy a Report

sxa001 — Sun, 06 Sep 2020 20:10:18 GMT

My EQ F8 has not updated since I started with the MF product exactly a month ago. Other updates from EQ do come through without any issues so I suspect this is an EQ issue. I know my score has risen because I have EQ via Citi.

For me having up to date F8 for TU and EX is good enough, I suspect I will get updated EQ scores when my next 3B report comes.

Re: EQ Score Won't Update Unless I Buy a Report

SouthJamaica — Sun, 06 Sep 2020 21:53:03 GMT

@kberly69 wrote:
I recently subscribed again to MyFico in preparation for a mortgage. I get alerts for everything on all three bureaus but EQs score does not change. There was a 52/53 point difference so I called MyFico. I was told then it was EQs issue so I called them repeatedly, fruitlessly and frustratingly (I seriously don't think they should be allowed to be the keeper of an ant farm much less sensitive information- hate to think of the circus they call a business pre-breach). Anyway, I gave up on that and through a search of the forums found a post I now can't relocate about buying a report to force a score update. I did and it worked.
Now, a few more alerts later and no score change despite the other two rising, I have the same issue. I plan to call MyFico on Tuesday but does anyone know whats up with this? Frustrating to say the least and to have to pay twice to see where I stand is not OK.

It's not that your score isn't updating. It's updating constantly. It's just that you don't know what the updated score is, unless you fork over more money.

Here's the way it works: the MyFICO monitoring services provide a full report either monthly or quarterly, depending on which subscription you've bought. Until you pull a report you can't find out how your mortgage score has changed since the last one.

You get more information about FICO 8, because they attach your updated FICO 8 score to alerts about various things. If you want to know your updated EQ FICO 5 score, you need to spring for an updated EQ report, which I believe will cost you about $14-15.

Re: EQ Score Won't Update Unless I Buy a Report

kberly69 — Sun, 06 Sep 2020 23:30:39 GMT

Sorry, I should have clarified. My FICO 8 EQ has not changed. I know I'll have to pay for the mortgage scores when I'm ready.

I'm getting all the alerts, not always quickly, but I haven't noticed any missing other than my EQ score updates.

Re: EQ Score Won't Update Unless I Buy a Report

kberly69 — Sun, 06 Sep 2020 23:38:04 GMT

@sxa001 wrote:
My EQ F8 has not updated since I started with the MF product exactly a month ago. Other updates from EQ do come through without any issues so I suspect this is an EQ issue. I know my score has risen because I have EQ via Citi.

For me having up to date F8 for TU and EX is good enough, I suspect I will get updated EQ scores when my next 3B report comes.

Its good to know I'm not alone. I'm just not OK with only getting 2/3 of my scores I pay for. Admittedly, I don't really know how it all works on the back end but if the updates (alerts) are happening from EQ, isn't it FICO who uses that to generate a score? Why would I need to buy another product (1b EQ report) to update it?

Re: EQ Score Won't Update Unless I Buy a Report

Trudy — Mon, 07 Sep 2020 00:00:19 GMT

Just an FYI - A score change is not an alertable event. Although you may see a score change when you receive an alert, it's due to the actual alertable event and as a result of that it will provide an updated score if there is one at that time or occurred after a previous alertable event. Score changes due to age is an example of something that is not an alertabe event. So it may occur on the 1st of a month but not until your next alertable event occurs will myFICO inform you of that score change. Which is why you can't always determine what caused the score change just because you're provided one due to an alertable event that has recently occurred.

Although the links below clearly lists that score changes are not an alertable event). However TU is the only bureau that you will get an alert for a score change separate from a balance change or whichever alertable event may have occurred.

https://support.myfico.com/hc/en-us/sections/360005816294-Alerts

https://support.myfico.com/hc/en-us/articles/360038032553-What-type-of-alerts-will-I-get-

https://www.myfico.com/Include/Store/Legal/FAQAlertMatrix

Although I've never had any issue with EQ, the plethora of post regarding them being a demon spawn has convinced me that if something seems off with EQ it is probably the fault of EQ

Re: EQ Score Won't Update Unless I Buy a Report

Trudy — Mon, 07 Sep 2020 00:13:07 GMT

I learned something new by reading the bottom of the Alert Matrix link. Interesting.

Re: EQ Score Won't Update Unless I Buy a Report

kberly69 — Mon, 07 Sep 2020 00:28:43 GMT

Am I reading that right, that EQ only updates scores every 7 days? I probably should have also mentioned that the first time there was no movement it was for 3 weeks. I don't think it's been quite a week yet this time though.

I'll see if I can get any insight from the FICO rep on Tuesday. I will not waste anymore time on the EQ hotline to hell though!

Re: EQ Score Won't Update Unless I Buy a Report

kberly69 — Mon, 07 Sep 2020 00:45:38 GMT

@Trudy wrote:
I learned something new by reading the bottom of the Alert Matrix link. Interesting.

And that IS interesting and helpful- all of it! Thanks for posting.

Re: EQ Score Won't Update Unless I Buy a Report

sxa001 — Mon, 07 Sep 2020 01:05:33 GMT

@Trudy wrote:
I learned something new by reading the bottom of the Alert Matrix link. Interesting.

That is good information, so basically if someone gets a score update from TU/EX every 7 days they will never get the EQ Fico 8 score update until either the 3B report is ran or they pay for a 1 off EQ report. At this point I expect all three scores to be really close, the reason EQ has been so much lower was an old collection (with zero balance) that is gone now. My EQ Bankcard score went up 81 points with the change, waiting to get my FICO 8 to update in my signature.

Once they are all above 800 I will probably be a little less obsessive, a few point here or there won't matter as much at that point.

Re: EQ Score Won't Update Unless I Buy a Report

SouthJamaica — Mon, 07 Sep 2020 01:37:54 GMT

@kberly69 wrote:
Sorry, I should have clarified. My FICO 8 EQ has not changed. I know I'll have to pay for the mortgage scores when I'm ready.
I'm getting all the alerts, not always quickly, but I haven't noticed any missing other than my EQ score updates.

Technically, they're not score updates, they're simply alerts as to something which has occurred in a particular bureau's report. And the updated FICO 8 from that bureau is merely appended.

I've been getting my EQ alerts (together with updated EQ FICO 8) with the same regularity as my EX and TU alerts.

Re: EQ Score Won't Update Unless I Buy a Report

Dmessina666 — Mon, 07 Sep 2020 12:48:27 GMT

I have the premium MF, and you definitely are not the only one who experiences this issue. The fact that MF is charging for a service, and is only coming thru with 66% of those services is unacceptable.

To put the blame on Equifax and still take your money is BS. It's MF, in my opinion, who needs to reach out to EQ and figure it out. Not us.

Re: EQ Score Won't Update Unless I Buy a Report

SouthJamaica — Mon, 07 Sep 2020 13:16:05 GMT

@Dmessina666 wrote:
I have the premium MF, and you definitely are not the only one who experiences this issue. The fact that MF is charging for a service, and is only coming thru with 66% of those services is unacceptable.

To put the blame on Equifax and still take your money is BS. It's MF, in my opinion, who needs to reach out to EQ and figure it out. Not us.

I've been getting my EQ alerts and score updates from MF on the same frequency as my TU and EX alerts.

Re: EQ Score Won't Update Unless I Buy a Report

Remedios — Mon, 07 Sep 2020 14:32:44 GMT

I get EQ updates all the time (due to balance changes), typically twice a week, depending on reporting date.

I've never experienced EQ score not updating as long as alertable event is present.

If you go to your settings, you can set the alert for balance changes. See if yours is enabled in a first place, and set it for lowest amount

Re: EQ Score Won't Update Unless I Buy a Report

kberly69 — Mon, 07 Sep 2020 14:40:29 GMT

For me, I'm getting the same alerts from all three bureaus at the same time (well, within a 24 hour period) so that's not the issue.