topic Re: Equifax freeze down for anyone else? in General Credit Topics

Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 16:23:56 GMT

Ugh this company is the WORST! I log in and the freeze center spins and spins until it pops this nonsense.

Re: Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 16:32:43 GMT

Equifax is really crappy, it lets put freeze on my wife's account but whenever I try to unfreeze it ask to send identity proof, we already did that once and figured it wouldn't be issue anymore and it still asks it, I am thinking of permanently unfreezing it as it's a pain and you need to send proof via snail mail.

Re: Equifax freeze down for anyone else?

Slabenstein — Sat, 03 Apr 2021 03:53:29 GMT

I'm seeing the same thing.

Re: Equifax freeze down for anyone else?

AllZero — Fri, 02 Apr 2021 16:37:13 GMT

I haven't had success with freeze or unfreeze on their website. I'm able to do it by their automated phone system. Maybe give that a try?

Re: Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 16:41:24 GMT

@AllZero wrote:
I haven't had success with freeze or unfreeze on their website. I'm able to do it by their automated phone system. Maybe give that a try?

How do you do it with the automated phone system now that they got rid of PINs? Verify security questions?

I am not needing it unfrozen right now. As long as I can get it there by the 15th, I'll not blow a gasket... Of course their website says that my report has been lifted despite the lift expiring so who knows if its even frozen... 🤦‍♂️

Re: Equifax freeze down for anyone else?

Slabenstein — Fri, 02 Apr 2021 16:50:46 GMT

@Anonymous wrote:
@AllZero wrote:
I haven't had success with freeze or unfreeze on their website. I'm able to do it by their automated phone system. Maybe give that a try?
How do you do it with the automated phone system now that they got rid of PINs? Verify security questions?

I am not needing it unfrozen right now. As long as I can get it there by the 15th, I'll not blow a gasket... Of course their website says that my report has been lifted despite the lift expiring so who knows if its even frozen... 🤦‍♂️

My one experience w/ trying to do it over the phone with them was being repeatedly routed to the fraud dept where a rep would ask us a dozen questions (they would ask why my spouse wanted access to their report three or four times) and then tell us that they couldn't help us or transfer us to another department b/c the report was flagged for fraud. The rep wouldn't tell us why it had a fraud flag or how to remove it, but there's no such flag visible on ACR, MyEquifax, or any other report source we have. MyEquifax works fine for them when it works so idk.

Re: Equifax freeze down for anyone else?

AllZero — Fri, 02 Apr 2021 17:44:33 GMT

@Anonymous wrote:
@AllZero wrote:
I haven't had success with freeze or unfreeze on their website. I'm able to do it by their automated phone system. Maybe give that a try?
How do you do it with the automated phone system now that they got rid of PINs? Verify security questions?

I am not needing it unfrozen right now. As long as I can get it there by the 15th, I'll not blow a gasket... Of course their website says that my report has been lifted despite the lift expiring so who knows if its even frozen... 🤦‍♂️

I don't recall the exact steps.

Originally, I think I did the freeze online with personal data requested.

To unfreeze, I called the number listed in your image. The promps should talk you through the process,. e.g. SSN, DOB, etc. I used the mobile number they had on file with me.

Re: Equifax freeze down for anyone else?

blindambition — Fri, 02 Apr 2021 17:53:13 GMT

@Anonymous wrote:
@AllZero wrote:
I haven't had success with freeze or unfreeze on their website. I'm able to do it by their automated phone system. Maybe give that a try?
How do you do it with the automated phone system now that they got rid of PINs? Verify security questions?

I am not needing it unfrozen right now. As long as I can get it there by the 15th, I'll not blow a gasket... Of course their website says that my report has been lifted despite the lift expiring so who knows if its even frozen... 🤦‍♂️

If one method works, the other one doesn't. You'll have to pass 5 verification questions after inputting personal info.

Re: Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 17:59:15 GMT

Yeah that's way too much work... I will wait and see if their system comes back up.

Re: Equifax freeze down for anyone else?

Slabenstein — Fri, 02 Apr 2021 18:02:08 GMT

It's up for me now.

Re: Equifax freeze down for anyone else?

blindambition — Fri, 02 Apr 2021 18:05:00 GMT

I prefer online. Last phone experience was a nightmare. After answering verification questions correctly, I was prompted to send in my information. We should get paid to use EQ craptastic services.

Re: Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 18:06:21 GMT

@Slabenstein wrote:
It's up for me now.

Thank you. Ripped off my freeze altogether.

Re: Equifax freeze down for anyone else?

Anonymous — Fri, 02 Apr 2021 18:18:26 GMT

@blindambition wrote:
I prefer online. Last phone experience was a nightmare. After answering verification questions correctly, I was prompted to send in my information. We should get paid to use EQ craptastic services.

Yeah I hate dealing with them...

Re: Equifax freeze down for anyone else?

cashorcharge — Fri, 02 Apr 2021 20:05:20 GMT

This has been an issue all week. I was looking for my new monthly update and getting ready to either apply or at least consider it so I have seen this too many times this week. I've tried multiple browsers and times of the day. Finally on WED, I did as @AllZero mentioned and used the phone. Yes, it's a pain but Yes, it's all automated so at least there wasn't hold time. Anyhow, got done what I needed and thought...let's just make sure it's really done and try logging in again...sure enough, got right in and it was working...ARGHHH....and yes, it was adjusted as per the phone call I made.

I looked again this morning since and it wasn't working then an hour later, it was.

Re: Equifax freeze down for anyone else?

M_Smart007 — Fri, 02 Apr 2021 21:43:06 GMT

@Anonymous wrote:
Yeah that's way too much work... I will wait and see if their system comes back up.

You could ask @AverageJoesCredit about EQ freezes? ..

and the nightmare of getting it unfroze! (picture a good meme in your head)

This is why, I just use EQ LOCK through TU.

Re: Equifax freeze down for anyone else?

AverageJoesCredit — Fri, 02 Apr 2021 23:19:26 GMT

@M_Smart007 wrote:
@Anonymous wrote:
Yeah that's way too much work... I will wait and see if their system comes back up.
You could ask @AverageJoesCredit about EQ freezes? ..
and the nightmare of getting it unfroze! (picture a good meme in your head)

This is why, I just use EQ LOCK through TU.

Yes, i loathe Eq. I recently applied for something after having unlocked my Eq and for some strange reason they could not pull. Told me to contact Eq and i told them lol nope, wont happen since they are a nightmare to deal with on phone and i can never do anything online with them so it is what it is.

Re: Equifax freeze down for anyone else?

Anonymous — Sat, 03 Apr 2021 02:43:11 GMT

@M_Smart007 wrote:
@Anonymous wrote:
Yeah that's way too much work... I will wait and see if their system comes back up.
You could ask @AverageJoesCredit about EQ freezes? ..
and the nightmare of getting it unfroze! (picture a good meme in your head)

This is why, I just use EQ LOCK through TU.

The lock can get stuck as well.

I just did a prequal through HSBC for a personal loan and they SP'd Equifax. I got the "excessive obligations in relation to income" denial but that means they were able to SP me so thankfully my report isn't stuck in limbo it seems.

Re: Equifax freeze down for anyone else?

Anonymous — Sun, 04 Apr 2021 00:23:16 GMT

Mine still thinks its February.

Re: Equifax freeze down for anyone else?

Anonymous — Sun, 04 Apr 2021 03:16:52 GMT

@Anonymous wrote:
Mine still thinks its February.

Yes mine was saying that I had temporarily lifted until September 2020 before it all broke. Gotta love EQ.

Re: Equifax freeze down for anyone else?

M_Smart007 — Mon, 05 Apr 2021 01:37:45 GMT

I think at times the EQ lock was stuck (3) times in a year.