topic Re: Don't understand disputing in General Credit Topics

Don't understand disputing

Anonymous — Sun, 30 May 2021 02:14:03 GMT

I pull my credit reports monthly and have been doing so for years. All three are showing ZERO late payments, every time.

However....myFICO shows that both Equifax and Experian were reporting a serious deliquency to them. Those two accounts are 50 points lower than TransUnion, which is showing NO late payments (this is correct).

Experian and Equifax both said there is nothing they can do; i.e. there is nothing for me to dispute with them. I have NO LATE PAYMENTS on record. Period. They are not reporting anything but 100% on-time payments and no derogatory comments.

I have been reduced to tears of frustration several times trying to fix this. What do I do?? myFICO is NOT accurate and keeps directing me back to Experian and Equifax. I am at wit's end and ready to get a lawyer to fix this. Please, any advice will be helpful....

Re: Don't understand disputing

Horseshoez — Sun, 30 May 2021 02:36:17 GMT

Have you pulled your credit reports from AnnualCreditReport.com? If so, are they a match for the reports you get from myFICO? If they match, then you need to take it up with Equifax and Experian.

Re: Don't understand disputing

Anonymous — Sun, 30 May 2021 02:40:25 GMT

I have pulled them up from there, yes. Experian and Equifax are denying responsibility for fixing this. I don't understand how myFICO can show serious deliquencies that don't exist. Even Credit Karma, which I know is not accurate on scores, shows zero late payments.

Thank you for your response.

Re: Don't understand disputing

Horseshoez — Sun, 30 May 2021 02:43:35 GMT

@Anonymous wrote:
I have pulled them up from there, yes. Experian and Equifax are denying responsibility for fixing this. I don't understand how myFICO can show serious deliquencies that don't exist. Even Credit Karma, which I know is not accurate on scores, shows zero late payments.

Thank you for your response.

So you're saying the reports from annualcreditreport.com and myFICO are in agreement?

Re: Don't understand disputing

Anonymous — Sun, 30 May 2021 02:59:49 GMT

I'm sorry, let me start over and be as clear as possible (my first post was written too emotionally for clarity):

myFICO is showing I have one serious deliquency from each Experian and Equifax. However, I pulled my credit reports from each bureau directly; all three of them show NO such deliquency. Does not exist, never did. I filed disputes with Experian and Equifax anyway, which were both dismissed because "how can you ask to remove something that doesn't exist?"

So where is myFICO getting this deliquency from and how can it possibly affect my score if it's NOT on the credit report? I just don't understand this at all.

Re: Don't understand disputing

Horseshoez — Sun, 30 May 2021 03:04:08 GMT

Fair enough, then it sounds like a myFICO issue. It would be interesting if you were to switch to credit.com's ExtraCredit service and see if the 28 FICO scores they report for you line up with those from myFICO. If they don't then just cancel your service from myFICO and use the ones from ExtraCredit.

Re: Don't understand disputing

Slabenstein — Sun, 30 May 2021 03:12:44 GMT

What are the serious delinquencies that MyFICO is showing on EX and EQ? Do they show lates or collections that are not on your ACR's? Or are you seeing a reason statement along the lines of "presence of serious delinquency"? If the latter, do you see it on any other FICO score sources (as opposed to Vantage sources like CK) for those two bureaus?

Re: Don't understand disputing

Anonymous — Sun, 30 May 2021 03:16:48 GMT

@Anonymous wrote:
I'm sorry, let me start over and be as clear as possible (my first post was written too emotionally for clarity):

myFICO is showing I have one serious deliquency from each Experian and Equifax. However, I pulled my credit reports from each bureau directly; all three of them show NO such deliquency. Does not exist, never did. I filed disputes with Experian and Equifax anyway, which were both dismissed because "how can you ask to remove something that doesn't exist?"

So where is myFICO getting this deliquency from and how can it possibly affect my score if it's NOT on the credit report? I just don't understand this at all.

A serious delinquency does not have to be a late payment mark. Do you have a different type of derog only on those 2 bureaus that is not on the 3rd bureau?

Also, I believe CK really only tracks lates up thru 2 or 4 years. I dont find them the most reliable source - not even MyFico - the only reports I truly trust are thru Annual Credit Report for all 3 or straight from TU for the TU report (same report that annual credit report has). EX is very close, but ACR offers a more thourough report and EQ report straight from EQ I found can vary greatly from the one thru ACR.

Some creditors do not report to all 3 bureaus, so it may not necessarily be incorrect that it is missing from TU or being included only on EQ and EX.

Re: Don't understand disputing

babygirl1256 — Sun, 30 May 2021 06:20:22 GMT

@Anonymous Welcome to myFICO forum . . . Are you speaking to Experian (EX) and Equifax (EQ) management or the overseas team? In my experience EQ is the absolute most difficult to deal with and EX and TransUnion (TU) are the best!!!

EDIT ~ Ok, I read your updated comments -and- it appears that the issue is myFICO reporting. Perhaps the myFICO staff can research to determine the root cause. If myFico issues you something in writing (i.e. letter, E-mail, etc.) . . . you can then contact and provide the myFICO response to the EX and EQ management teams. Wishing you success in resolving this issue!!!

Re: Don't understand disputing

Anonymous — Mon, 31 May 2021 03:38:48 GMT

Sounds like MF is pulling a mixed file or the wrong file.

Re: Don't understand disputing

RobertEG — Tue, 01 Jun 2021 03:56:50 GMT

The FCRA dispute process appllies to the completeness and accuracy of your credit file with a credit reporting agency (CRA).

FCRA 611(a) is the relevant provision, and states:

_______________

FCRA 611. Procedure in case of disputed accuracy [15 U.S.C. § 1681i]
(A)Reinvestigations of Disputed Information
(1) Reinvestigation Required
(a) n general. Subject to subsection (f), if the completeness or accuracy of any item of information contained in a consumer’s file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.
________________________________

myFICO is a division of Fair Isaac Corp, and does not maintain the credit file information, which is obtained from the CRAs.

Rather, it makes observations and interpretations of the information it obtains from the CRAs.

Inaccuracies in those observations and interpretations is thus not subject to disputes under the FCRA.

It is a business matter between the consumer and myFICO.

You would handle just as you do business complaints with other businesses.

Compliance is best sought through federal or state refulatory agencies charged with enforcing information retention and disclosure regs, such as the CFPB, FTC, FCC, etc private organizations devoted to business practices, such as a Better Business Bureau Complaints, or bring your own civil action with the courts.

Re: Don't understand disputing

805orbust — Tue, 01 Jun 2021 05:17:40 GMT

This is maddening. It annoys me how little leverage there can be at times like this when you're trying to resolve issues like this.

Re: Don't understand disputing

Anonymous — Wed, 02 Jun 2021 21:22:44 GMT

I'd like to thank everyone who responded to my original post. After about 48 hours straight of me trying to figure this out, I finally did.

In 2009 I was deliquent on a $166 student loan, which I paid off in 2010 and closed. Guess what? That small loan is STILL on my record because it's been shuffled from multiple loan servicers over and over as they all go out of business and sell their loans. Long story short, I had to get the US Department of Education on the phone to track down the original loan holder, which is ACS...which was investigated and shut down for poor record-keeping and botching up receipts of payment. Turns out they never marked my account as paid.

The WEIRDEST thing is they never marked it deliquent, either. Ever. It is says paid on time/never late, etc, dating all the way back to 2014. So the "serious deliquency" that Experian and Equifax are reporting? It is actually a remark from ACS that my student loan was "transferred to the government." I saw that before but never really thought anything it. Stupid me...that means it has been reported EVERY MONTH for the last 7 years that I am currently in default on a student loan. I always wondered why my credit score hovered around 50 points lower than it should.

I have disputed this with Experian and Equifax, and the Dept of Education has provided me with a letter to prove it was paid in 2010 and I owe them nothing. This derogatory remark has cost me so much money over the years in car loans, and now my personal loan to consolidate my debt. I would get a lawyer if I knew who to sue. The Dept of Education says they aren't doing the reporting, that Conduent is doing it. But Conduent has no record of this loan at all. They said Dept of Education is to blame.

I need to take a break and have a big f'in drink before I decide what to do next. I'm so angry at myself, not to mention everyone else.

Re: Don't understand disputing

Horseshoez — Wed, 02 Jun 2021 21:57:12 GMT

@Anonymous, I totally understand your frustration and wanting to "make someone pay" for all of your aggravation, however, and this is a BIG "however", you've (hopefully) gotten the issue resolved and any further actions on your part will most likely NOT give you any financial or emotional satisfaction. Said another way, it might well be time to move on.

Re: Don't understand disputing

Anonymous — Wed, 02 Jun 2021 22:01:17 GMT

Oh yes I completely agree 100%. Will move on when it's resolved. I neither have the time nor energy to sue anyone, anyway. I do need to figure out how to refinance my two loans once this is removed and my score goes up...that will be a happy task, though!