topic Re: Experian Free Account Report in General Credit Topics

Experian Free Account Report

dumaine — Sat, 26 Jun 2021 22:12:18 GMT

Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!

Re: Experian Free Account Report

dumaine — Sat, 26 Jun 2021 22:18:17 GMT

This is what I see online

Re: Experian Free Account Report

KatSoDak — Sun, 27 Jun 2021 00:25:32 GMT

Yes you should see your FICO 8 score and Experian Report. Is the report the only tab that isn't working?

Re: Experian Free Account Report

dumaine — Sun, 27 Jun 2021 00:39:34 GMT

@KatSoDak wrote:
Yes you should see your FICO 8 score and Experian Report. Is the report the only tab that isn't working?

Yes, under Reports and Scores I click Credit Summary and Fico Scores and they both populate. I click Credit Reports and get what you see above. I have cleared cookies, cache etc etc and tried Firefox and Chrome and get the same result. Could it be a security issue since I am still on Windows 7?

Re: Experian Free Account Report

SouthJamaica — Sun, 27 Jun 2021 15:27:42 GMT

@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!

Yes. It updates once a month.

Re: Experian Free Account Report

dumaine — Sun, 27 Jun 2021 15:39:15 GMT

@SouthJamaica wrote:
@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!
Yes. It updates once a month.

I understand that. What I do not understand is why I can not see it online.....

Re: Experian Free Account Report

M_Smart007 — Sun, 27 Jun 2021 15:49:51 GMT

@dumaine wrote:
@SouthJamaica wrote:
@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!
Yes. It updates once a month.
I understand that. What I do not understand is why I can not see it online.....

@dumaine, It seems like it could be a Experian "Technical issue" ?

I would call Experian and ask for "Technical Help" .. I really hope this can help you

Re: Experian Free Account Report

dumaine — Sun, 27 Jun 2021 15:52:35 GMT

@M_Smart007 wrote:
@dumaine wrote:
@SouthJamaica wrote:
@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!
Yes. It updates once a month.
I understand that. What I do not understand is why I can not see it online.....
@dumaine, It seems like it could be a Experian "Technical issue" ?
I would call Experian and ask for "Technical Help" .. I really hope this can help you

Thanks, I was thinking that as well, I just can not find a number to actually get to a human...lol

Re: Experian Free Account Report

M_Smart007 — Sun, 27 Jun 2021 16:07:36 GMT

@dumaine wrote:
@M_Smart007 wrote:
@dumaine wrote:
@SouthJamaica wrote:
@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!
Yes. It updates once a month.
I understand that. What I do not understand is why I can not see it online.....
@dumaine, It seems like it could be a Experian "Technical issue" ?
I would call Experian and ask for "Technical Help" .. I really hope this can help you
Thanks, I was thinking that as well, I just can not find a number to actually get to a human...lol

@dumaine, From "GetHuman"

Experian Phone Number
Calling Experian customer service faster by GetHuman
714-830-7000
Customer service
Current Wait: 29 mins (20m avg)
Hours: Mon-Fri 8am-5pm PST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Correct Reporting
Cancel Subscription
Remove Credit Freeze
Account Access
Refund a Charge
A different issue
Get to a live person fastest: Press 3 as soon as the message starts OR Press 0

Re: Experian Free Account Report

dumaine — Sun, 27 Jun 2021 16:10:20 GMT

@M_Smart007 wrote:
@dumaine wrote:
@M_Smart007 wrote:
@dumaine wrote:
@SouthJamaica wrote:
@dumaine wrote:
Can anyone tell me if I should see a credit report online with the free Experian account. I finally downloaded the app and I see a report, but I have not seen a report online for quite sometime. Thanks!!
Yes. It updates once a month.
I understand that. What I do not understand is why I can not see it online.....
@dumaine, It seems like it could be a Experian "Technical issue" ?
I would call Experian and ask for "Technical Help" .. I really hope this can help you
Thanks, I was thinking that as well, I just can not find a number to actually get to a human...lol
@dumaine, From "GetHuman"

Experian Phone Number
Calling Experian customer service faster by GetHuman
714-830-7000
Customer service
Current Wait: 29 mins (20m avg)
Hours: Mon-Fri 8am-5pm PST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Correct Reporting
Cancel Subscription
Remove Credit Freeze
Account Access
Refund a Charge
A different issue
Get to a live person fastest: Press 3 as soon as the message starts OR Press 0

Will try in the AM...thanks alot

Re: Experian Free Account Report

dumaine — Mon, 28 Jun 2021 15:39:11 GMT

Well that was a waste of time. She actually asked me ..."if you can see it on your phone app, why do you need to see it on your computer?" When she asked that I knew it was a no win situation! She claims something is wrong with my computer, and my ole ladies computer and etc etc. She also said that I could not see it because it has not updated since 06/16/21....I give up and will just use the phone if I need to.

Re: Experian Free Account Report

Anonymous — Mon, 28 Jun 2021 19:21:00 GMT

@dumaine wrote:
Well that was a waste of time. She actually asked me ..."if you can see it on your phone app, why do you need to see it on your computer?" When she asked that I knew it was a no win situation! She claims something is wrong with my computer, and my ole ladies computer and etc etc. She also said that I could not see it because it has not updated since 06/16/21....I give up and will just use the phone if I need to.

That is unfortunate.

The last time I needed to contact Experian CS they were less than helpful as well. My wife and I were trying to sign up for their paid family credit monitoring service and we could never get her account to work with it. After a month+ of emails and phone calls a supervisor finally let us know that they are having issues with the family membership and have no ETA on when it would be fixed, apparently no way to manually fix the issue either.