topic Re: CAPITAL ONE CORP OFFICES in General Credit Topics

CAPITIAL ONE CORP OFFICES

lakerfan2011 — Tue, 14 Dec 2021 23:15:42 GMT

Does anyone know if there is a direct line to capital one office of the president evertime i call regualar customer service i only get to a supervisor and there is never anyone higher to talk too except for a regular supervisor if anyone out there has a number can u plesae pm here i used to have one a long time ago but it dosent work anymore it just goes to reg customer service i have emailed out several times and never get a reponse.

Re: CAPITAL ONE CORP OFFICES

FormerCollegeDJ — Tue, 14 Dec 2021 23:29:08 GMT

If you live near where I live, you could just go over to Tyson's Corner and give Capital One a piece of your mind in person!

Re: CAPITAL ONE CORP OFFICES

FireMedic1 — Wed, 15 Dec 2021 10:10:46 GMT

What are you trying to accomplish?

Re: CAPITAL ONE CORP OFFICES

NoMoreE46 — Tue, 04 Jan 2022 14:09:04 GMT

Bump @lakerfan2011 .

Re: CAPITAL ONE CORP OFFICES

lakerfan2011 — Tue, 04 Jan 2022 23:04:38 GMT

??? Bump

Re: CAPITAL ONE CORP OFFICES

FireMedic1 — Wed, 05 Jan 2022 10:32:46 GMT

Ask again. @lakerfan2011 What are you trying to get done. ceoemail.com

Re: CAPITAL ONE CORP OFFICES

lakerfan2011 — Wed, 05 Jan 2022 14:45:49 GMT

I qualified for offers on my card and they are not giving me the credits for them and every time I call customer service they are worthless the supervisors can't figure it out and there is no one u can talk too higher then a supervisor I have sent in emails to the ceo and and have no reponses at all

Re: CAPITAL ONE CORP OFFICES

OmarGB9 — Thu, 06 Jan 2022 02:36:36 GMT

@lakerfan2011 wrote:
I qualified for offers on my card and they are not giving me the credits for them and every time I call customer service they are worthless the supervisors can't figure it out and there is no one u can talk too higher then a supervisor I have sent in emails to the ceo and and have no reponses at all

To be fair, the executive office probably would just hand this issue back down to regular CS anyway, if there was a way to reach them. I'm assuming you're talking about the Capital One Offers (used to be known as Wikibuy)? But to answer your quesion, there is no more direct line to the executive office. There used to be 4-5 years ago, but because it was abused, it was taken down.

That said, I believe @SoCalGardener had a similar issue with the Capital One Offers (if that's what you're talking about). Perhaps they can offer some assistance.

Re: CAPITAL ONE CORP OFFICES

SoCalGardener — Thu, 06 Jan 2022 19:02:28 GMT

@OmarGB9 wrote:
@lakerfan2011 wrote:
I qualified for offers on my card and they are not giving me the credits for them and every time I call customer service they are worthless the supervisors can't figure it out and there is no one u can talk too higher then a supervisor I have sent in emails to the ceo and and have no reponses at all
To be fair, the executive office probably would just hand this issue back down to regular CS anyway, if there was a way to reach them. I'm assuming you're talking about the Capital One Offers (used to be known as Wikibuy)? But to answer your quesion, there is no more direct line to the executive office. There used to be 4-5 years ago, but because it was abused, it was taken down.

That said, I believe @SoCalGardener had a similar issue with the Capital One Offers (if that's what you're talking about). Perhaps they can offer some assistance.

Thanks for the shout! I'm not sure if the OP is having the same issue I did, but here's what happened to me: for four consecutive months, starting in July, I used the link on Cap1's "shopping" page for Chewy.com; I read all the fine print beforehand, like how you had to buy qualifying products (mental note that my cat's prescription foods were excluded), you had to place the order via the link on Cap1, and to allow 2-3 billing cycles for the 7.5% cash back to appear on your account. I used two of my cards. I waited...and waited... and finally saw ONE POINT FIVE % cash back for those Chewy purchases. That's where the fun started!

Based on other people's posts about dealing with Cap1, I took my sweet time to address it. Once I did, there were calls with CSRs telling me stuff I already knew (like the conditions noted above), and getting nowhere. Ultimately it WAS resolved. The CSR could not explain why the credits had never appeared on their own, as they should have, but she correctly adjusted my accounts and that was that. BTW, I haven't bothered using Cap1's process again, even though I order from Chewy every month--it's just not worth the hassle.

I had ALL my facts on hand before talking to this CSR. I had the date of each purchase, which card it was on, the total amount of the charge, the 1.5% amount I had been incorrectly credited, the 7.5% correct amount I should've gotten, and the difference between the two--which is all I was asking for. She verified each charge and date and everything and took care of it. Hassle? You bet! But it did finally get resolved....without taking it to their corporate offices.